Reception Manager – Sloane Street, London up to £45,000

Salary: £43,000–£45,000 per annum | London –| Multilingual is a BIG bonus

An exciting opportunity has arisen for an experienced Reception Manager to join an exclusive, award-winning private members’ club renowned for delivering exceptional experiences for families.

As Reception Manager, you will be the face of the club and a key ambassador for its brand, building strong relationships with members and their guests while ensuring every visit exceeds expectations.

You will play a pivotal role in driving member satisfaction, loyalty and retention, while leading and developing the Reception and Concierge team.

Key Responsibilities

• Oversee the day-to-day operations of the Reception and Concierge department, maintaining the highest standards of service, communication and presentation
• Lead, supervise, train and motivate the reception and concierge team
• Act as the first point of contact for members and guests, managing enquiries, requests and complaints with professionalism and a solutions-focused approach
• Enhance the member experience and identify opportunities to promote services and membership opportunities
• Work collaboratively with the Events team to coordinate membership activities and special events
• Support the full membership journey, from initial enquiry and discovery calls through to club tours and membership sales
• Oversee bookings, appointments, calls, emails and administrative processes, ensuring accuracy and timely communication
• Coordinate team training, probationary reviews and performance appraisals

The Ideal Candidate

• A confident, polished and highly personable hospitality professional with:

• Exceptional verbal and written communication skills
• Fluency in English; Arabic language skills highly desirable
• Strong leadership, team development and supervisory capabilities
• Excellent interpersonal and diplomatic skills
• Outstanding organisational and time management skills
• Sound judgement, critical thinking and decision-making abilities
• Impeccable personal presentation and grooming standards

Essential Requirements

• Minimum two years' experience as a Team Leader, Reception Supervisor or Assistant Front Office Manager within a five-star hotel or private members' club
• Clear Enhanced DBS check
• Previous luxury hospitality or private members' club experience

What's on Offer?

• Competitive salary of £40,000–£43,000 per annum
• Opportunity to join an established, award-winning luxury hospitality environment
• Key leadership position with the opportunity to shape and develop the member experience
• Chance to be part of an ambitious and growing international business

If you are keen to learn more, get in touch.

Send your CV to Christie or give me a call on 0207 790 2666.