A large automotive provider is looking for a customer-focused Service Advisor to join its Gloucester team.

You'll play a key role in delivering an excellent customer experience, managing service and repair bookings, and ensuring workshop time is utilised efficiently.

• Location: Gloucester


• Salary: £30,000 £34,000 per annum


• Working hours: 42.5 hours per week


• Monday to Friday: 07:00 15:30


• Alternate Saturdays: 07:00 12:00

You'll manage the client journey from booking through to completion, providing updates on repairs, costs, and timescales while identifying opportunities to promote additional aftersales services.
Key Responsibilities of a Service Advisor

• Deliver excellent client service and maintain all-round satisfaction


• Manage workshop bookings and scheduling


• Keep customers updated on vehicle repairs and progress


• Ensure workshop capacity is effectively utilised


• Provide accurate quotations and cost estimates


• Produce job cards, invoices, and related paperwork


• Explain completed work and identify additional sales opportunities


• Process warranty work in line with manufacturer guidelines


• Accurately record repair requirements


• Liaise with the Parts Department to ensure parts availability

What We're Looking for in a Service Advisor

• Previous administration or office-based experience


• Strong communication and organisational skills


• Kerridge system knowledge desirable


• Ability to work in a busy, fast-paced environment

Benefits from the role of Service Advisor

• Birthday day off


• 23 day's annual leave plus bank holidays


• Life assurance (4x salary)


• Company pension scheme


• Enhanced maternity and paternity policies


• Employee Assistance Programme and well-being support


• Training, mentoring, and development opportunities


• Annual appraisals and career progression


• Employee recognition and reward programmes


• Length of employment awards and increased holiday entitlement


• Branded uniform

If you're passionate about customer satisfaction and want to develop your career within a successful automotive business as a Service Advisor, we'd love to hear from you.

Erin Lord is overseeing this role on behalf on E3's Recruitment client and can provide more information after a successful application, or you can contact our office for support.