Role: Service Controller
Location: Avonmouth 
Salary: £30,000 - £35,000
Hours: Monday - Friday - Days

We're looking for an organised and proactive Service Controller to join our team.

You'll take ownership of coordinating day-to-day service activities, keeping engineers on schedule, managing customer enquiries and making sure the right parts and resources are in place.

It's a varied, fast-paced role where good communication, planning and a hands-on approach will make a real difference.

The Service Controller Key Responsibilities:

- Scheduling service, maintenance, and repair work for field engineers
- Acting as the main point of contact for service-related customer enquiries
- Raising and processing job cards, purchase orders, and service documentation
- Coordinating parts availability with the parts department and suppliers
- Monitoring job progress and keeping customers updated
- Maintaining accurate service records and system data
- Supporting warranty claims and service reports
- Assisting with invoicing and cost tracking for service jobs

Essential for the Service Controller:

- Previous experience in a service coordination, scheduling, or similar administrative role
- Strong organisational and time-management skills
- Excellent communication skills — both written and verbal
- Ability to multitask and prioritise in a busy environment
- Good IT skills (Microsoft Office and service/CRM systems)

Desirable (but not essential):

- Experience in the plant, construction, automotive, or engineering industry
- Knowledge of parts ordering or workshop processes

If you are interested in this Service Controller role, please call Matt on 07739277676, alternatively apply with your updated CV.