Chief Operating Officer - Premium Hospitality Brand

London

£150,000 -£180,000 plus incentives

A true COO role at the top table of a premium hospitality brand, through its most exciting stage of growth.

COREcruitment is partnering with a premium, design-led hospitality brand with a loyal following and a string of industry awards to appoint a Chief Operating Officer in London.

The business has grown quickly in the UK and internationally, and the next chapter is bigger: a strong pipeline of openings across owned and franchised sites, new markets and continued investment.

The Chief Operating Officer role

• Reporting to the CEO and Board, with the whole UK business reporting into you
• Building the team, putting the structure in place and making sure the business runs brilliantly as it doubles and then triples in size
• Working alongside an experienced leadership team across finance, marketing, people and franchise
• Turning the CEO’s vision into clear one- and three-year plans, with KPIs that connect day-to-day performance to the bigger goals
• Partnering with the CFO on budgets, operating targets and cost control
• Building, leading and developing the operations leadership team, with succession in place for key roles
• Owning the operating rhythm: leadership meetings, accountability and the monthly report to the Board
• Keeping compliance, health and safety and food safety watertight as the estate grows
• Protecting the guest experience and the standards the brand is known for, and making sure they travel to new markets and franchise partners

About you

• A proven COO, or an MD or Operations Director ready to step up, from premium multi-site hospitality or food and beverage
• You’ve scaled a business through rapid growth, ideally with investor backing
• You build teams and structure that last as a business grows
• Commercially sharp and confident with a board and the numbers
• Franchise or international growth experience is a real plus, as is working within a structured operating framework such as EOS
• A values-led leader who protects culture as a business gets bigger
• London-based, with regular travel

The package

• £150-180k basic salary
• Chief Operating Officer, London, reporting to the CEO and Board