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Senior Customer Care AdministratorJob Type: Full Time, Permanent Location: Woolpit, Bury St Edmunds Working Hours: 37 Hours Per Week, Monday – Friday Salary: £27,000 - £30,000 (DOE)Benefits:
A friendly working environmentSage benefitsPrivate health cover after successful probationary period
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and sliding wardrobes.Key Responsibilities – Senior Customer Care Administrator:
Assisting with booking appointments with customers in occupied propertiesCoordinating with Service Engineers to attend appointmentsRaising delivery notes and invoicesUpdating information on internal systems and feeding back to principal contractorsManaging incoming calls and email enquiries in a professional and friendly mannerTransferring information from the SAPs system and updating jobs on internal and contractor platformsManaging your own workload while supporting the wider customer care team
Person Specification – Senior Customer Care Administrator:
Previous experience in a customer care or administrative role is desirableHighly organised with excellent attention to detailPersonable and adaptable with a proactive approachStrong communication skills, both written and verbalAble to work independently and collaboratively within a teamGood time management and multitasking abilitiesProficient computer skills including Excel; Sage experience is advantageous, though training will be provided ....Read more...
Type: Permanent Location: Woolpit, Bury St Edmunds
Start: ASAP
Duration: Full Time, Permanent
Salary / Rate: £27,000 - £30,000 (DOE) + Benefits
Posted: 2025-07-10 12:51:15
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Service Desk Team Leader - Aftermarket
We're looking for a driven and experienced Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a customer-focused environment.
As a Service Desk Team Leader, you'll be at the heart of our support function—managing workloads, planning and scheduling work for service engineers, streamlining processes, and delivering outstanding service.
This is a position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers.
If you're an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results—this is the opportunity for you.
Location - Witham, Chelmsford, Braintree, Colchester
Salary - Up to £32K - Pension - 25 days Annual Leave (plus BH 32 days total) - Employee Assistance Program - Free Parking - Life Assurance - Mon to Fri NO Weekends
Key Responsibilities:
Lead and support service and sales desk teams, promoting a high-performance, customer-first culture
Oversee workload allocation and coordinate field engineers to minimise delays and improve response times
Monitor SLAs, KPIs, and WIP to ensure operational targets are met
Manage job cards, warranty claims, and customer disputes in line with company policies
Communicate effectively with workshop, field teams, and branch management
Deliver training, appraisals, and development plans for desk operatives
Analyse performance metrics and identify improvements across service and sales desks
Maintain full compliance with health, safety, and company standards
About You:
Proven experience in a service desk, sales support, or technical operations environment
Strong leadership and team supervision skills
Excellent communication, organisation, and problem-solving abilities
Confident using ERP systems and Microsoft Office
Customer-focused, with a proactive and solution-driven mindset
Apply Now:
To apply send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832
JOB REF: 4267RCA Service Desk Team Leader ....Read more...
Type: Permanent Location: Braintree, England
Start: 09/08/2025
Salary / Rate: £30000 - £35000 per annum + +pension +employee assistance program
Posted: 2025-07-09 16:00:21
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Service Desk Team Leader - Aftermarket
We're looking for a driven and experienced Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a customer-focused environment.
As a Service Desk Team Leader, you'll be at the heart of our support function—managing workloads, planning and scheduling work for service engineers, streamlining processes, and delivering outstanding service.
This is a position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers.
If you're an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results—this is the opportunity for you.
Location - Witham, Chelmsford, Braintree, Colchester
Salary - Up to £32K - Pension - 25 days Annual Leave (plus BH 32 days total) - Employee Assistance Program - Free Parking - Life Assurance - Mon to Fri NO Weekends
Key Responsibilities:
Lead and support service and sales desk teams, promoting a high-performance, customer-first culture
Oversee workload allocation and coordinate field engineers to minimise delays and improve response times
Monitor SLAs, KPIs, and WIP to ensure operational targets are met
Manage job cards, warranty claims, and customer disputes in line with company policies
Communicate effectively with workshop, field teams, and branch management
Deliver training, appraisals, and development plans for desk operatives
Analyse performance metrics and identify improvements across service and sales desks
Maintain full compliance with health, safety, and company standards
About You:
Proven experience in a service desk, sales support, or technical operations environment
Strong leadership and team supervision skills
Excellent communication, organisation, and problem-solving abilities
Confident using ERP systems and Microsoft Office
Customer-focused, with a proactive and solution-driven mindset
Apply Now:
To apply send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832
JOB REF: 4267RCA Service Desk Team Leader ....Read more...
Type: Permanent Location: Witham, England
Start: 09/08/2025
Salary / Rate: £30000 - £35000 per annum + +pension +employee assistance program
Posted: 2025-07-09 12:56:55
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The Role
Civil Enforcement Officer - Grantham - Full-Time; 45 hours - £28,899 per annum
Do you enjoy working outside?
Would you like to have a positive impact on your local area?
Do you have a Full UK, Manual Driving Licence?
An exciting prospect has arisen for a Civil Enforcement Officer in Grantham.
Civil Enforcement Officers ensure that all drivers follow parking policies on public streets and in car parks.
They are an important part of keeping roads moving and ensuring public safety.
This opening would suit someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Will have a positive impact on your local area.
- Wants to join a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service skills and enjoy working with the public
As a Civil Enforcement Officer you will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping roads moving and ensuring public safety.
So, what will you bring?
- You will have excellent customer service skills and be able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
- Full UK manual license is essential
APCOA offers full training and development for our successful applicants. Many of our current managers started out as Civil Enforcement Officers, so APCOA will give you the chance to kickstart your career!
At APCOA, we are always trying to think of new ways to reward our hardworking staff! Some of the benefits on offer to you are:
- £28,899 per annum
- 45 hours per week or 27 hours per week
- 20 days annual leave plus 8 Bank Holidays
We also provide, uniform, employee awards, a discount scheme and a pension scheme.
So, could you be our next Parking Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon!
....Read more...
Type: Permanent Location: Grantham,England
Start: 09/07/2025
Salary / Rate: £28,899 per annum
Posted: 2025-07-09 12:36:04
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The Role
Civil Enforcement Officer - Stevenage - Full Time; 42.5 hours per week - £28,221.70 per annum
Do you have a Full Clean UK Driving Licence? Do you enjoy working outside? Would you like to get fit while working?
An exciting opening has arisen for someone who wants to:
- Work outside, think of all that fresh air and exercise! Have a positive impact on your local area.
- Join a reliable business and team, you will play a key role in your local area.
- Work with the public and has excellent Customer Service skills.
As a Civil Enforcement Officer will undertake patrols enforcing and advising on Parking Restrictions.
Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
This is an important part of keeping our roads moving, ensuring public safety.
What will you do?:
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
What will you bring?:
- You will bring excellent communication skills (including spoken and written English)
- Full Clean UK Driving licence
We believe that working for Apcoa is great! We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days holiday per annum (includes BH
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Full package with competitive holidays,
- Full training and support for career growth
- All-weather uniform.
- Employee Discount Scheme
42.5 hours per week any 5 days of 7 as per rota (Mon-Sun)
Does this sound like you? then apply now and one of our team will be in touch very soon! We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Stevenage,England
Start: 09/07/2025
Salary / Rate: £28,221.70 per annum
Posted: 2025-07-09 12:27:05
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CUSTOMER SERVICE ADVISOR - LUXURY
DAGENHAM - HYBRID AFTER PROBATION
UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team.
This is a dual role combining customer service and soft sales.
This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.
THE ROLE:
Manage and resolve customer service tickets via Gorgias (email, chat, and social)
Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
Follow up on abandoned carts via email, phone and live chat.
Provide thoughtful, helpful guidance to convert interest into purchases.
Maintain deep knowledge of our product range to help customers make informed choices.
Ensure a warm, friendly and brand-appropriate tone of voice at all times.
Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.
THE PERSON:
2+ years in a customer service, customer care, or retail sales role.
Ecommerce experience preferred (especially using Shopify and/or Gorgias)
Comfortable with soft-selling and nurturing customer relationships (no targets)
A team player with a proactive, can-do attitude.
Excellent written and verbal communication.
Interest in fashion is a bonus.
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Dagenham, England
Start: ASAP
Salary / Rate: £28000.00 - £30000.00 per annum + PROGRESSION & GREAT CULTURE
Posted: 2025-07-04 15:44:26
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LUXURY SALES ASSOCIATE
DAGENHAM - HYBRID AFTER PROBATION
UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team.
This is a dual role combining customer service and soft sales.
This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.
THE ROLE:
Manage and resolve customer service tickets via Gorgias (email, chat, and social)
Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
Follow up on abandoned carts via email, phone and live chat.
Provide thoughtful, helpful guidance to convert interest into purchases.
Maintain deep knowledge of our product range to help customers make informed choices.
Ensure a warm, friendly and brand-appropriate tone of voice at all times.
Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.
THE PERSON:
2+ years in a customer service, customer care, or retail sales role.
Ecommerce experience preferred (especially using Shopify and/or Gorgias)
Comfortable with soft-selling and nurturing customer relationships (no targets)
A team player with a proactive, can-do attitude.
Excellent written and verbal communication.
Interest in fashion is a bonus.
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Dagenham, England
Start: ASAP
Salary / Rate: £28000.00 - £30000.00 per annum + PROGRESSION & GREAT CULTURE
Posted: 2025-07-04 15:42:28
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ECOMMERCE SALES ASSISTANT
DAGENHAM - HYBRID AFTER PROBATION
UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team.
This is a dual role combining customer service and soft sales.
This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.
THE ROLE:
Manage and resolve customer service tickets via Gorgias (email, chat, and social)
Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
Follow up on abandoned carts via email, phone and live chat.
Provide thoughtful, helpful guidance to convert interest into purchases.
Maintain deep knowledge of our product range to help customers make informed choices.
Ensure a warm, friendly and brand-appropriate tone of voice at all times.
Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.
THE PERSON:
2+ years in a customer service, customer care, or retail sales role.
Ecommerce experience preferred (especially using Shopify and/or Gorgias)
Comfortable with soft-selling and nurturing customer relationships (no targets)
A team player with a proactive, can-do attitude.
Excellent written and verbal communication.
Interest in fashion is a bonus.
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Dagenham, England
Start: ASAP
Salary / Rate: £28000.00 - £30000.00 per annum + PROGRESSION & GREAT CULTURE
Posted: 2025-07-04 15:39:22
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CUSTOMER CARE EXECUTIVE
DAGENHAM - HYBRID AFTER PROBATION
UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team.
This is a dual role combining customer service and soft sales.
This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.
THE ROLE:
Manage and resolve customer service tickets via Gorgias (email, chat, and social)
Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
Follow up on abandoned carts via email, phone and live chat.
Provide thoughtful, helpful guidance to convert interest into purchases.
Maintain deep knowledge of our product range to help customers make informed choices.
Ensure a warm, friendly and brand-appropriate tone of voice at all times.
Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.
THE PERSON:
2+ years in a customer service, customer care, or retail sales role.
Ecommerce experience preferred (especially using Shopify and/or Gorgias)
Comfortable with soft-selling and nurturing customer relationships (no targets)
A team player with a proactive, can-do attitude.
Excellent written and verbal communication.
Interest in fashion is a bonus.
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Dagenham, England
Start: ASAP
Salary / Rate: £28000.00 - £30000.00 per annum + PROGRESSION & GREAT CULTURE
Posted: 2025-07-04 15:38:02
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Service Desk Team Leader - Aftermarket
We're looking for a driven and hands-on Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a fast-paced, customer-focused environment.
As a Service Desk Team Leader, you'll be at the heart of our support function—managing workloads, streamlining processes, and delivering outstanding service.
This is a dynamic and high-impact position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers.
As a Service Desk Team Leader, you'll implement best practices, improve response times, and champion service excellence from the front line.
You'll be the go-to person for operational efficiency, dispute resolution, and team development—helping us raise the bar across our service and sales functions.
If you're an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results—this is the opportunity for you.
Location - Witham, Chelmsford, Braintree, Colchester
Salary - Up to £32K - Pension - 25 days Annual Leave (plus BH 32 days total) - Employee Assistance Program - Free Parking - Life Assurance - Mon to Fri NO Weekends
Key Responsibilities:
Lead and support service and sales desk teams, promoting a high-performance, customer-first culture
Oversee workload allocation and coordinate field engineers to minimise delays and improve response times
Monitor SLAs, KPIs, and WIP to ensure operational targets are met
Manage job cards, warranty claims, and customer disputes in line with company policies
Communicate effectively with workshop, field teams, and branch management
Deliver training, appraisals, and development plans for desk operatives
Analyse performance metrics and identify improvements across service and sales desks
Maintain full compliance with health, safety, and company standards
About You:
Proven experience in a service desk, sales support, or technical operations environment
Strong leadership and team supervision skills
Excellent communication, organisation, and problem-solving abilities
Confident using ERP systems and Microsoft Office
Customer-focused, with a proactive and solution-driven mindset
Apply Now:
To apply send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832
JOB REF: 4267RC Service Desk Team Leader ....Read more...
Type: Permanent Location: Chelmsford, England
Start: 04/08/2025
Salary / Rate: £30000 - £35000 per annum + +pension +employee assistance program
Posted: 2025-07-04 12:00:03
