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Customer Success Relationship Manager Salary: £25,000 + bonusLocation: Hybrid - Wilmslow, Full Time
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are part of the Citation Group, which has over 60,000 clients who love us, need us and want to buy more from us.
Having acquired 13 businesses over the last 4 years, which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.
As a result, we are looking to expand our Customer Success team and we are looking for the absolute best to join us.
We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services.
We are truly passionate to assist clients where we can with a one team ethos to also support each member of the team and our colleagues around the business.
As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with the service are maximised with all our client interactions.
There is varied experience throughout the team, but if you are successful, you have the full team's support to understand the role and be the best you can be.
What will I be responsible for?, Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services., Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities., Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives., Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them from coming to fruition., Operating as the main point of contact for any matters specific to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints., Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment., Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers., Developing a trusted advisor relationship with key stakeholders and executive sponsors., Contacting customers at relevant touchpoints to complete care calls., Assisting with high-severity requests or issue escalations as needed.
Who are we looking for?, The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation., You will love to find solutions, have a positive mindset and a natural ability to turn a situation around.
You will be curious by nature and determined to find the best way forward for your customers.
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum + + Bonus
Posted: 2025-06-02 12:15:20
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£32,000 + Excellent BenefitsA vacancy has arisen for a Finance & Administration Executive to join the Operations, Finance & Administration team.
This is a fantastic opportunity to be part of a dynamic, forward-thinking Chambers and to gain valuable experience of working in a support team within a busy commercial chambers.Our client is a leading commercial barristers' chambers, with a thriving domestic and international practice, specialising in providing services across the areas of construction and engineering; energy and natural resources; infrastructure and utilities; international arbitration; IT and technology; offshore construction and marine engineering; planning and environment; procurement; competition; and associated professional negligence.The successful Finance & Administration Executive duties will include purchase ledger, sales ledger, petty cash and bank and credit card reconciliation, using Xero Accounts and LEX.
This role will report to the Head of Finance and the Head of Operations and will work in conjunction with the COO and all other teams.Key Responsibilities
All basic accounts duties for sales ledger, purchase ledger, bank reconciliation and petty cash.
Processing all barrister payments on bespoke system.
Reconciling payments received.
Using Xero Account software and LEX.
Process month end invoices, statements and barristers VAT reports all on Xero.
Year-end financial reports for barristers.
Credit card statement reconciliation.
Data processing, payments, data checking and filing.
Helping barristers with professional indemnity insurance and practising certificates.
Liaising and managing suppliers and getting best deals available.
Managing our mobile contract keeping us informed of changes to roaming costs etc.
Online banking.
Reception cover.
Assisting with changes to room layouts and furniture removals etc.
as and when required (e.g.
for in-house seminars, chambers' lunches etc.).
Assisting with conference refreshment requirements.
Help with setting up internal and external events.
Liaising with other departments and assisting in other areas to ensure smooth running of Chambers.
Any other tasks as reasonably required by the Head of Finance and the Head of Operations.
Additional Responsibilities
Undertaking ad-hoc organisation of tasks for barristers such as celebrations, dinners and Christmas parties, assisting the marketing team as required.
Marketing - Chambers seeks to promote itself actively with clients and potential clients.
These activities may take place outside of normal office hours.
The post-holder may therefore be expected to provide support such as greeting guests on a small number of occasions during the year.
Any other tasks as reasonably required to assist other departments as approved by the Head of Finance or the Head of Operations.
Skills & Experience
Educated to A Level standard with a minimum of 2 A Levels and university degree preferred.
Experience of Xero Accounts/LEX preferred but not essential (training will be provided).
Team player able to work unsupervised and under pressure.
Good problem-solving abilities.
Excellent communication skills - both written and oral.
Excellent people skills and the ability to build strong internal relationships.
Polite, friendly and of smart appearance.
Demonstrate a positive attitude and a willingness to learn.
Ability to handle confidential information discreetly.
Good IT skills with experience of O365.
Benefits
20 days holiday plus bank holidays (rising to 22 days after one year and 25 days after two years)
6% pension contribution
Bonus scheme
Season ticket loan
Permanent health insurance
Private medical insurance
Half day 'birthday' holiday
Following completion of probation Chambers supports candidates undertaking financial qualifications
This is a superb opportunity for a highly organised individual with a positive outlook, excited by the prospect of a career within the legal sector.
You will be part of a small team that works closely together to deliver outstanding service.
....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: Up to £32000.00 per annum + Excellent Benefits
Posted: 2025-06-02 11:55:21
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An exciting opportunity has arisen for an Accounts Assistant /Bookkeeper with 2 years of experience to join a well-established property management company.
This full-time role offers a salary range of £30,000 - £33,000 and benefits.
As an Accounts Assistant / Bookkeeper, you will be responsible for delivering high-quality bookkeeping and financial administration services to a range of clients within the estate management sector.
You will be responsible for:
* Handling purchase ledger and processing supplier invoices.
* Completing bank reconciliations and managing supplier queries.
* Preparing and submitting VAT returns, including partial exemption cases.
* Generating sales invoices, including rental income.
* Assisting with budgets and cashflow forecasting.
* Processing payroll as required.
* Supporting with payments and general administrative finance duties.
What we are looking for:
* Previously worked as a Accounts Assistant, Bookkeeper, Assistant Accountant, Junior Accountant, Accounts Technician or in a similar role.
* At least 2 years of experience in accounting.
* Background using Xero software would be preferred.
* Skilled in excel.
* Valid UK driving licence.
What's on offer:
* Competitive salary
* Company events
* Company pension
* Free parking
* 25 days holiday plus bank holidays FTE
Apply now for this exceptional Accounts Assistant opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Shaftesbury, England
Start:
Duration:
Salary / Rate: £30000 - £33000 Per Annum
Posted: 2025-05-30 16:47:05
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Job Description:
Do you have at least 5 years' experience dealing with executries, and seeking your next career move? Our client, a law firm based in Edinburgh, is currently seeking a Private Client Paralegal to join their team on a permanent basis.
In this role, you will administer and manage a caseload of executry files independently within a team of Executry Paralegals.
Skills/Experience:
Relevant formal qualification(s), preferably as recognised by the Law Society of Scotland Accredited Paralegal scheme
At least 5 years' previous experience dealing with executries is essential
A commercial focus in managing workload effectively and efficiently
Excellent interpersonal skills, both written and oral
Able to build professional relationships with clients and third parties
Good organisational skills and the ability to prioritise tasks
A high level of accuracy and strong attention to detail
Ability to work independently as well as part of a team, delegating to and supporting colleagues
Good working knowledge of Microsoft Office applications.
Core Responsibilities:
Administer testate and intestate executries from initial meeting to conclusion.
Proactively manage your own caseload and provide an excellent client service.
Communicate with Executors and other third parties as required.
Identify and resolve any problems experienced by our clients in a professional manner.
Demonstrate a good working knowledge of inheritance tax exemptions and reliefs and be able to produce inheritance tax calculations.
Complete HMRC inheritance tax forms.
Prepare Executry accounts.
Knowledge of legal rights including calculations and experience of the issues that can arise with such claims.
Build good relationships internally and advise colleagues with different specialisms.
Adhere to firm processes in relation to financial policies, time recording and AML compliance.
Maintain accurate records on the firm's document management system.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16079
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we're committed to protecting and respecting your privacy.
Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.
By engaging with us (either by applying for a job we're advertising, registering through our website, or getting in touch with our business) you're agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.
For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM ....Read more...
Type: Permanent Location: Edinburgh, Scotland
Start: ASAP
Posted: 2025-05-29 17:08:18
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As Trainee Sales Executive you will be joining a global brand leader.
With a bespoke training programme, you will be learning all about the product, delivering exceptional customer service and excelling in sales along with running a profitable retail centre.
This role is all about developing business opportunities, managing and building relationships.
Based in Nottingham this role is full time and permanent, Mon to Fri offering a starting salary of circa £27,000 and an OTE of £32,000.
Key Accountabilities for the Trainee Sales Executive:
Drive your self development by engaging with the training programme
Undertake retail and customer service activities within the companies shop to optimise and exceed sales targets, profitability and customer satisfaction
Identifying and researching new business leads
Grow customer accounts via targeted cold and warm calling
Visiting customers weekly
Manage cash and payment systems in accordance with company procedures and policies
Assisting customers with sales, queries and after sales service
Conduct stock takes as requested
Re-stocking/replenishing items
Understand the range of company products
Administration of sales orders received
Administer any returns
Handle parts enquiries
Attend training, meetings and company events onsite and at head office
Skills and attributes required for the Trainee Sales Executive:
Excellent customer service skills
Ambitious, proactive and driven
Keen interest in your own self development
Ability to build relationships with customers and colleagues
Clear communication skills, both written and verbal
Highly organised
High degree of computer literacy
Customer centric individual
What's in it for you?
Starting salary circa £27,000 and an OTE £32,000
This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities.
The role is based on 37.5 hours a week 8.30 - 5.00
33 days' holiday (including 8 bank holidays), pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
....Read more...
Type: Permanent Location: Nottingham, England
Start: 01/07/2025
Duration: permanent
Salary / Rate: Up to £27500 per annum + Please Enter Benefits
Posted: 2025-05-29 14:49:59
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Accounts Payable Administrator
Kings Hill, Kent
Monday to Friday 9.00 am - 5.00 pm
Temp to Perm - Immediate start required
£26,000 - £28,000pa
KHR is pleased to partner with one of the fastest-growing businesses in the Southeast, who at present have a great opportunity for an Accounts Payable Administrator to join the business on a full-time, ongoing temporary basis with permanent potential for the right person.
As the Accounts Payable Administrator, you will be responsible for ensuring that the business pays its creditors and vendors on time.
This role is crucial to ensuring the business maintains good relationships with its creditors.
Roles and Responsibilities
● Communicating with relevant suppliers to process invoicing or payment queries
● Attaching the correct documentation to invoices and reconciling purchase orders to invoices received
● Posting invoices and credit notes, and ensuring they're coded correctly in the system
● Preparing monthly supplier statement reconciliations
● Dealing with external and internal queries by phone and email
● Preparing and processing supplier payments and ensuring that the Financial Controller has signed all payments off
● Ensuring that all accounts payable activities comply with relevant financial policies and procedures
● Investigating and resolving outstanding creditor items
● Avoiding mistakes and effectively keeping track of accounts payable transactions, working meticulously and paying careful attention to detail
● Maintaining accurate and up-to-date records of all accounts payable transactions
Candidate Profile
● Proven experience within a fast-paced finance team
● Knowledge of general accounting procedures
● Strong organisational skills, as you will handle a high volume of invoices
● Effective communication skills, including being able to actively listen and relay information clearly and concisely
● Proficient user of Microsoft Office, particularly Excel
● Strong numerical skills and attention to detail
● Experience with accounting software such as QuickBooks, Sage or ERP systems is highly
desirable
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy. ....Read more...
Type: Contract Location: Kings Hill, England
Start: 09/06/2025
Salary / Rate: £26000 - £28000 per annum + + Benefits
Posted: 2025-05-29 13:39:48
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Position: 2nd Level IT Support SpecialistLocation: Hilversum, NetherlandsDepartment: IT Support
About the Role We are currently seeking a skilled and motivated 2nd Level IT Support Specialist to join our IT team in Hilversum.
In this role, you will be responsible for resolving complex technical issues escalated from first-line support and ensuring seamless end-user experiences across devices, applications, and cloud services.
This position is ideal for an IT professional who enjoys problem-solving, is comfortable working with modern infrastructure tools, and is eager to contribute to a forward-thinking, collaborative support environment.
Key Responsibilities
Troubleshoot and resolve escalated incidents from Level 1 support
Support and manage end-user devices and software through Microsoft Intune
Provide support related to Azure Cloud infrastructure and user access
Collaborate with system administrators to diagnose and resolve infrastructure-related challenges
Perform hardware diagnostics and repairs in-house or coordinate external servicing when necessary
Configure and maintain devices, Active Directory accounts, Office 365 environments, and mobile application security
Create and maintain clear, user-friendly documentation for both technical teams and end users
Communicate effectively in Dutch and English, both in writing and speaking
Deliver high-quality support and clearly explain technical issues to non-technical users
What We Offer
A collaborative IT environment where your expertise and input are valued
Direct communication lines with key stakeholders for efficient decision-making
The opportunity to work with modern cloud-based tools and contribute to an evolving IT infrastructure
A central work location in Hilversum, offering convenience and connectivity
If you are a reliable and service-oriented IT professional with hands-on experience in support and infrastructure, and fluent in both Dutch and English, we encourage you to apply.
Venquis is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Hilversum, Netherlands
Posted: 2025-05-29 09:42:47
