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IT Support Analyst
Stoke-On-Trent
Hybrid - 3-4 days on site per week
£28,000 per annum
Great opportunity for an IT Support Analyst to provide all levels of support across the clients application catalogue and technology landscape in line with Service Level Agreements and to undertake consultation and advisory responsibilities for any project work as required.
Key responsibilities:
To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and buildsTo ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolutionTo perform basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolutionTo maintain confidentiality regarding the information being processed, stored or accessed, in line with security policiesTo ensure any changes made are in line with the company change management processes as requiredTo recommend process or working practice changes to the management team to help remove process failures, redundant or over-engineered processesTo seek mentoring and personal development coaching from more experienced colleagues, and to maintain up to date knowledgebase articles.Participate in workshops to agree effective solutions to IT changeCommunicate and influence where necessary to business stakeholdersKey skills:
, Good IT skills, Ability to work to demanding timelines, Strong focus on team achievements but can work effectively without guidance, Excellent communication skills, Strong organisational skills, Strong prioritisation skills, Strong decision making skills, Ability to adapt and reprioritise solutions within tight time constraints, Strong interpretation of complex requirements, Demonstrates a willingness to learn, and a commitment to quality and continuous improvement, Customer service (end user) ethos, Excellent analytical and problem-solving skills, Knowledge of Microsoft Office 365 and Cloud (MS Azure) environments
Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy ....Read more...
Type: Permanent Location: Stoke-on-Trent, England
Salary / Rate: Up to £28000 per annum
Posted: 2024-11-11 11:19:40
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases.
Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types.
This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software.
Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital.
The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products.
Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs.
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* This is a remote position
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes.
Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness.
Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation.
Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type.
For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting.
Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations.
Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements.
Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services.
They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end.
This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting.
OTHER REQUIRED DUTIES:
Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary
OTHER SKILLS AND ABILITIES:
Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCA
The salary range for applicants in this position generally ranges between $55,000 and $65,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2024-11-09 14:15:19
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Parts and Sales Advisor
Chesterfield
£22,000 - £25,000 + Bonus / Commission Structure (OTE £25,000 - £28,000) + Supportive Employer + Stability + Good Working Environment + Immediate Start
Are you a parts and sales advisor looking to work for a market leader while earning well with a bonus and commission scheme? If so, this is a great opportunity to join a true OEM world leader!
Work for a company who are leaders within their industry and who can offer you job security.
They provide their employees with industry leading training aimed at improving and furthering their skillset.
A great opportunity for a parts and sales advisor looking for a job for life.
This market leading firm manufactures heavy mechanical equipment and machinery used in the construction industry worldwide.
As this company has been established for a long time they have great relationships with clients and a reputation that speaks for itself.
As a parts and sales advisor you will benefit from unparalleled job security whilst being able to boost your earnings through commission and bonuses.
Your Role As A Parts and Sales Advisor:
* Parts and Sales Advisor - Workshop / Office based role
* Be the first point of contact for customers and engineers
* Sell and up-sell on parts orders and enquiry
* Provide expert advice to customers
* Monitor inventory
The Successful Parts and Sales Advisor Will Have:
* A background from a sales / customer service role
* A strong technical aptitude and ability to learn
* Proactive mindset
* Live commutable to Chesterfield
Please apply or contact Sam Eastgate for immediate consideration Keywords: parts and sales advisor, parts advisor, sales, sales executive, parts sales executive, sales advisor, customer service advisor, coordinator, inventory, parts and sales executive, engineering, technical, Chesterfield, Sheffield, Dronfield.
This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.
....Read more...
Type: Permanent Location: Chesterfield, England
Start: ASAP
Duration: PERM
Salary / Rate: £22000 - £25000 per annum + Bonus / Commission Structure (OTE £28k)
Posted: 2024-11-08 17:11:52
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Service Care Solutions are working on behalf of a Charted Accountancy, for a mortgage advisor to join the team on a permanent basis.
Please find a description of the role below.
Salary: £25,000-£30,000 Hours: 37.5 Location: Chesterfield.General Responsibilities:
Read credit reports and fully understand customer credit profiles
Provide high quality professional independent mortgage advice and explain different types of mortgages available
To be responsible for all underwriting queries, resolution of issues and produce decisions in principle's for new cases prior to be passed over to the case management team
Underwrite Mortgage applications for a large panel of lenders
Manage pipelines and workflows in a fast-paced mortgage environment, ensuring all customers are kept fully up to date
Meet all departmental SLAs and targets
Ensure all regulatory documentation completed within the required timescale
Work within Network regulatory requirements
To maintain knowledge of the financial services industry
Keep up to date with new mortgage products and changes in lenders criteria
To be proactive, hardworking, flexible and able to work under own initiative but also a team player
Embrace company values and promote them effectively alongside the company brand
Understand what Treating Customers Fairly (TCF) means and embed this fully within your work
Attend internal or external meetings as required.
If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.If you have any questions or queries, please don't not hesitate to ask. ....Read more...
Type: Permanent Location: Chesterfield, England
Start: ASAP
Salary / Rate: £25000.00 - £30000.00 per annum
Posted: 2024-11-08 15:06:34
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Project Administrator is responsible for managing all facets of a project's administrative duties for the following service types: General Contracting, Contracting Patch and Repair, Patch and Repair, Job Site Inspection, Roofing Advisor Days, Consulting, TRACE, ACT, Thermocore, and Canam.
This includes managing contractor payables, customer billings & receivables, and Field Resource and customer Management communication when necessary.
This individual must display a high degree of professionalism, organization, and cooperation with customers, field, and internal personnel.
This position will interface and work in conjunction with General Services and General Contracting field operations management and internal departments such as Business Operations, IT, Finance/Accounting, Sales, Accounts Payable, Credit, and Products.
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* This is a remote position
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
Set up and maintain all project documents.
Receive and validate SAP Sales Order information entered by the Customer Service Rep to ensure all information is complete and accurate.
Ensure the timely dispatch of service orders to WTI Technicians as applicable for the project type.
Issue Master Contractor or Subcontractor agreements for large contracts and POs for smaller projects. Coordinate work with key project resources, including Construction Managers, customers, and management.
Project management will consist of managing time and expenses as incurred on projects, monitoring payables beyond 30 days, tracking plan and actual costs, confirming that all project documents have been collected (bonds, insurance, submittals, etc.), and ensuring expected costs are received and processed before job closeout, and prepare accurate and timely invoices to customers based on pricing, and billing procedures, within established metrics and contract terms.
OTHER REQUIRED DUTIES:
Manage Direct Bill accounts as applicable Review and correct accrual items Review and resolve customer disputes Manage tech service expenses and labor hours Review and process Readsoft workflow items Monitor daily, weekly, and monthly reports Report low-margin jobs Appropriately escalate concerns and issues Archive Project files as necessary Participate in special projects as necessary
OTHER SKILLS/QUALIFICATIONS
Ability to multi-task and prioritize workload Exceptional organizational skills Ability to manage multiple priorities, effective Team Player, self-motivated, quick learner Excellent communication skills with the ability to read, write, and communicate fluently in English Superior written, oral, and digital communication skills Must be customer-focused with strong written and verbal communication skills Strong interpersonal skills with the ability to make group presentations Office/Business support background with 3+ years of experience in a high-paced office environment Proficient with a spreadsheet, word processing, and database necessary
The salary range for applicants in this position generally ranges between $50,000 and $60,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2024-11-08 14:17:24
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IT Support Analyst
Stoke-On-Trent
Hybrid - 2-3 days on site per week
£30,000 per annum
Great opportunity for an IT Support Analyst to provide all levels of support across the clients application catalogue and technology landscape in line with Service Level Agreements and to undertake consultation and advisory responsibilities for any project work as required.
Key responsibilities:
To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds
To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolution
To perform basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution
To maintain confidentiality regarding the information being processed, stored or accessed, in line with security policies
To ensure any changes made are in line with the company change management processes as required
To recommend process or working practice changes to the management team to help remove process failures, redundant or over-engineered processes
To seek mentoring and personal development coaching from more experienced colleagues, and to maintain up to date knowledgebase articles.
Participate in workshops to agree effective solutions to IT change
Communicate and influence where necessary to business stakeholders
Key skills:
, Good IT skills, Ability to work to demanding timelines, Strong focus on team achievements but can work effectively without guidance, Excellent communication skills, Strong organisational skills, Strong prioritisation skills, Strong decision making skills, Ability to adapt and reprioritise solutions within tight time constraints, Strong interpretation of complex requirements, Demonstrates a willingness to learn, and a commitment to quality and continuous improvement, Customer service (end user) ethos, Excellent analytical and problem-solving skills, Knowledge of Microsoft Office 365 and Cloud (MS Azure) environments
Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy ....Read more...
Type: Permanent Location: Stoke-on-Trent, England
Salary / Rate: Up to £30000 per annum
Posted: 2024-11-08 12:34:45
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
The Technical Sales Representative ensures that the assigned revenue, margin, and product mix objectives, within the corporate business framework, are met or exceeded.
This is to be accomplished by securing, developing, and managing key architects, designers, general contractors, distributors, subcontractors, and end-user accounts.
This position will also own and manage all related performance and service metrics for the assigned accounts the Eastern PA, Eastern NY and NJ.
The candidate must live in the territory to support it.
We prefer the candidate to live in the center of the region which is Allentown.
This position supports the Nudura and Tremco Barrier Solutions (TBS) business units.
Nudura is the world's leading brand of Insulated Concrete Forms (ICFs) for sustainable and durable exterior wall construction.
Compared to traditional wood-framing, Nudura ICFs create the most energy-efficient and disaster-resilient residential and commercial buildings, including schools, hospitals, safe rooms and more.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Achieves or exceeds assigned sales goals and expectations.
Works primarily with existing accounts, while seeking and developing new account opportunities to influence and increase use of Tremco CPG products in assigned territory.
Manages assigned accounts to establish business development opportunities through account penetration, analysis, partnership with key decision makers, and strategic initiatives.
Drives product specifications and project opportunities throughout assigned territory.
Leverages industry knowledge, marketplace dynamics and key relationships both internally and externally to develop trusted partnerships and advisory relationships with customers with a focus on problem identification, exploration and resolution.
Annually prepares and delivers strategic business/territory plans for each customer with monthly forecasts.
Consistently and efficiently follows the standard sales process to identify prospects and decision makers, gain customer commitment, predict sales probability, and effectively close deals.
Manages day-to-day contact, exchanges information succinctly, truthfully and ethically while addressing issues directly and tactfully in pursuit of mutual interest and benefit.
Develops and delivers technical, high quality and directed digital collateral, product prospectus, presentations, and business correspondence in support of the overall sales process.
Collaborates with senior staff to coordinate and execute product knowledge training sessions with internal and external customers, as appropriate, utilizing supplier representatives.
Leverages all available technology on a daily basis for productivity and effective lead generation, account maintenance, sales and expense tracking, forecasting, account reviews, customer contact, presentations, etc.
Works collaboratively with internal support resources to develop teamwork through cooperation, trust and mutual respect.
Attends and presents business unit products and services at industry conventions and trade shows.
Maintains extensive product knowledge in all product lines and service offerings.
Adheres to and enforces all company policies, pricing, and operational procedures with special attention to the professional image of the company.
Performs other related duties as required, requested or assigned.
EDUCATION
Bachelor's Degree in Business, Sales, Construction Management and 2-3 years of construction or industry experience OR Minimum High School Diploma or GED with 5 years of construction or industry experience
EXPERIENCE
Four to ten years of related experience and/or training in the construction industry. A minimum of two years of customer service experience is preferred Construction knowledge (i.e., waterproofing, air barriers, framing, modular, etc.) Assembly line related product segments Basic knowledge of product chemistries Insulated Concrete Forms knowledge/experience a plus
OTHER SKILLS AND ABILITIES:
Ability to travel extensivelywithin assigned territory.
Must be well organized,self-motivated, with outstandingwritten and verbalcommunication skills Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Salesforce.com or other CRM software experience preferred Possess a professional curiosity to figure out how things work or are put together Ability to retain knowledge and training Proven ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and diffuse conflict.
Demonstrates self-awareness and emotional self-control through adaptability, achievement orientation, and a positive outlook.
Accepts and utilizes feedback effectively.
Reads an audience and adjust style and approach accordingly.
Excellent written and verbal communication skills Strong presentations skills Excellent interpersonal and organizational skills Ability to build relationships and deliver exceptional customer service.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, kneel, talk, hear, and lift up to 25 lbs.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position is $85 to $110K base plus incentive compensation based on experience.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Type: Permanent Location: Allentown, Pennsylvania
Posted: 2024-11-08 00:53:05
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Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000
- 23 Days Holiday + Bank Holidays
- Permanent Role
- Mon to Fri 8am - 5:30pm
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Reigate area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Reigate
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA ....Read more...
Type: Permanent Location: Reigate,England
Start: 07/11/2024
Salary / Rate: £36000 per annum
Posted: 2024-11-07 11:53:11
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My client, a highly reputable law firm in has opened a new Manchester office and is seeking a New Claims Handler to join their team.
As a New Claims Handler, youll play a key role in managing new client enquiries, ensuring all information is accurately logged into the case management system, and providing a stellar client experience that supports the firms growth.
This role requires excellent customer service skills, attention to detail, and a proactive approach to problem-solving.
Responsibilities
- Accurately inputting and updating client details on the case management system
- Gathering information for new claims and enquiries, proactively liaising with clients and third parties
- Supporting the New Claims Team by handling diary tasks, coordinating with referrers, third-party insurers, and medical agencies
- Ensuring client contact calls meet quality standards and all essential details are obtained
- Tracking and processing paperwork in a timely manner, including insurance policies, medical appointments, and other case documentation
- Communicating professionally with witnesses, referrers, and medical agencies
- Supporting the team with administrative tasks like document redaction, bundle preparation, and telephone support
Key Challenges
- Handling a high volume of claims in a fast-paced environment while maintaining service quality
- Meeting service level and quality standards for internal and external clients
- Prioritizing tasks based on urgency and complexity
- Navigating the case management system with initial supervision and training
Requirements
- GCSE Maths and English at Grade C or above (or equivalent)
- Excellent customer service skills, with a professional telephone manner
- Basic knowledge of MS Office (Word, Excel, Outlook)
- Strong organizational skills and keen attention to detail
- Team-oriented with the ability to maintain strong relationships with colleagues and clients
This role offers full training and opportunities for career progression within a top 200 law firm.
The firm provides a supportive, dynamic workplace with access to state-of-the-art technology and robust support functions in HR, Finance, and Marketing.
You'll have the chance to develop your skills within a team known for excellence in legal service and customer care.
If youre passionate about customer service and want to make an impact in a well-respected law firm, wed love to hear from you.
Apply now and take the first step in building a rewarding career in law.
If you would like to apply for this amazing role then please send me your updated CV or give me a call on 0161 914 3757 to discuss the opportunity further. ....Read more...
Type: Permanent Location: Manchester,England
Start: 07/11/2024
Salary / Rate: £21000 per annum
Posted: 2024-11-07 08:05:04
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JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Roofing and Building Maintenance and Weatherproofing Technologies Inc (WTI) are one of North America's largest roofing manufacturers and maintenance service provider.
We are obsessed with making good roofs, and good buildings, better.
Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco and WTI so unique.
If you're looking for a place to build a career, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently searching for a Commercial Roofing Advisor in our Roofing and Building Maintenance Division. The Commercial Roofing Advisor is responsible for supporting the efforts of the Sales Representative in your area. This work includes but is not limited to: Preparing and/or distributing marketing materials Inspection and evaluation of the property preparing roof drawings and sketches preparing scope of work documents preparing proposals attending sales calls pricing patch and repair jobs providing technical expertise attending meetings with the architect, contractor, and/or owner Inspections Monitoring Installations Trouble shooting problems arising during installation and during the lifecycle of the roof conducting diagnostic infrared scans of roofs preparing CADD drawings
Qualifications:
Three to five years of related hands-on experience requiredPrior sales and/or customer related experience in roofing industry required
The salary range for applicants in this position generally ranges between $55,000 and $70,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT US
Tremco Construction Products Group is the industry's only provider of comprehensive systems and services for all six sides of the building enclosure.
Whether new construction or restoration, commercial, residential, in-field or in-plant - structures with CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired.
For restoration and renovation of existing structures, Tremco CPG's six-sided solutions deliver demonstrable performance at the lowest possible life-cycle costs, and ensure peace of mind through long-term warranties and maintenance programs. Tremco CPG represents the combined power of Dryvit Systems, Nudura Inc., Willseal and Tremco Incorporated's Commercial Sealants & Waterproofing, Roofing & Building Maintenance, along with affiliates Weatherproofing Technologies (WTI) and Weatherproofing Technologies Canada.Apply for this ad Online! ....Read more...
Type: Permanent Location: Panama City, Florida
Posted: 2024-11-06 14:15:02
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Bodyshop Advisor / Customer Service Advisor:
- Salary up to £33,000
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Maidenhead area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £33,000 Bodyshop Maidenhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA ....Read more...
Type: Permanent Location: Maidenhead,England
Start: 06/11/2024
Duration: 0.0 MONTH
Salary / Rate: £33000 per annum
Posted: 2024-11-06 13:15:08
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Bodyshop Administrator / Customer Service Advisor vacancy:
- Salary: Paying up to £16 per hour
- Hours: Monday to Friday 40 hours, 08:00 17:00
- Benefits: 21 days holiday plus bank holidays, Pension
I have an exciting opportunity for an experienced Bodyshop Advisor to join a leading Accident Repair Centre in the Leeds area.
As a Bodyshop Advisor you will be responsible for:
- You will be responsible for the administration of all Bodywork matters including receptionist duties, bookings, courtesy car diary control, recovery drivers diary, and customer call-backs
- These tasks require excellent organisational skills with attention to detail and a quality focus that is second to none
- You are expected to maintain up-to-date knowledge on Bodyshop procedures and developments and be able to clearly communicate these to the customer
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills
Minimum requirements for the Bodyshop Advisor role:
- Ideally have previously worked/or is currently working within a similar role within an Accident Repair Centre or within the Motor Trade.
- Experience with Autoflow is desirable
If you want to hear more about the Bodyshop Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtrecruitment.com to discuss further.
Bodyshop Advisor £33,000 Bodyshop Leeds
Bodyshop Advisor, Bodyshop Administrator, CSA, Customer Service Advisor ....Read more...
Type: Permanent Location: Leeds,England
Start: 05/11/2024
Salary / Rate: £33000 per annum
Posted: 2024-11-05 14:54:04
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Customer Service Advisor (On -Street Notice Processing) - Wigan - Part-Time; 25 hours per week - £14,872 per annum
Do you have customer service experience?
Are you a good communicator? Are you looking for a part time role?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan.
If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task.
Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards.
Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Skills, interests, and qualities:
- Self motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem solving skills.
- Punctual and reliable.
- Knowledge of excel.
What is on offer to you?
25 hours per week
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Income: £14,872
Working hours and conditions:
Monday to Friday 0900-14:30.
Plus 30-minute lunch break.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Wigan,England
Start: 05/11/2024
Salary / Rate: £14,872 per annum
Posted: 2024-11-05 14:30:13
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Customer Service Advisor (On -Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan.
If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task.
Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards.
Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Skills, interests, and qualities:
- Self motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem solving skills.
- Punctual and reliable.
- Knowledge of excel.
What is on offer to you?
37.5 hours per week
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Income: £22,308
Working hours and conditions:
Monday to Friday 0900-1700.
30-minute lunch break, plus 15-minute morning and afternoon break allowance.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Wigan,England
Start: 05/11/2024
Salary / Rate: £22,308 per annum
Posted: 2024-11-05 14:24:04
-
Customer Services Advisor
Location: Hybrid - Sevenoaks, TN13 1AX Salary: £29,050 per annum (Full-time, Permanent) Hours: 37 hours per week (Mon-Thurs 8:00am-5:15pm, Fri 8:00am-5:00pm, shift pattern) Closing Date: 8:00am on 15 November 2024 Interview Date: Week commencing 18 November 2024
Purpose of the Role: As a Customer Services Advisor, you'll provide tailored, first-time solutions across all contact channels, ensuring customers receive exceptional service.
You will have the opportunity to make a real impact by delivering a positive, high-quality experience and actively listening to customer feedback to help continuously improve the service.
Responsibilities:
Deliver consistently excellent customer service through phone, email, social media, and web, aligning with service standards and customer service KPIs.
Personalize the service to meet each customer's unique needs, supporting diverse communities.
Manage challenging conversations and resolve complaints with professionalism and empathy.
Work collaboratively with colleagues, partners, and contractors to provide a seamless, joined-up service.
Embrace learning and development opportunities to keep your skills and knowledge current.
Promote digital service options to tenants, including the tenant portal and website.
Participate in training and workshops, applying best practices from the “Making a Difference” program.
About You:
Experience in customer service or contact center environments, with a commitment to making a positive difference.
Excellent communication skills across phone, email, live chat, and social media.
Confident using Microsoft Office and internal systems, with a willingness to learn new ICT tools.
Strong decision-making abilities and a solution-focused approach, especially in challenging situations.
Ability to work accurately and prioritize tasks in a fast-paced environment.
Understanding of equality and diversity principles in customer service.
What We Offer:
Competitive salary
Generous annual leave with an additional three days for Christmas
Company pension scheme, life cover, and health cash plan
Wellbeing grant and paid time off to volunteer
Hybrid working with an expectation of two-fifths office-based each week
....Read more...
Type: Permanent Location: Sevenoaks, England
Salary / Rate: Up to £29050.00 per annum
Posted: 2024-11-05 09:12:05
-
Are you an experienced pensions professional looking for a dynamic role within a supportive team? We're seeking a Senior Pensions Advisor to join our team, offering expert guidance on pension management matters for both North Yorkshire Fire & Rescue Service (NYFRS) and North Yorkshire Police (NYP), through Enable Shared Services.
This role is initially a 6-month temporary contract, with potential for a permanent opportunity based on funding and performance.
Salary:
Starting from £37,336 up to £39,186 (pay rate from £19.35 to £20.31 per hour)
Umbrella rate: £25.05 per hour
Role Overview:
As a Senior Pensions Advisor, you will play a key role in managing pension schemes and advising on pension administration.
You'll work alongside the Payroll and Pensions Manager and Payroll colleagues to ensure all elements of pension administration are fully understood and delivered effectively, meeting KPIs and SLAs.
Key Responsibilities:
Management of pension schemes for NYFRS, including administration, compliance, and performance.
Project Leadership in delivering initiatives such as McCloud/Sargeant and Matthews, ensuring legal and regulatory compliance.
Stakeholder Engagement to provide insights, updates, and guidance to managers and employees on pension and retirement processes.
Contract and Performance Management for Pensions Administration and Payroll contracts.
Compliance with Home Office and Government Actuary Department standards, including periodic returns and disclosures.
Support and Guidance to the payroll team in pensionable pay issues, data accuracy, and process improvements.
Requirements:
To excel in this role, you should have:
Equivalent experience in a similar role or a CIPP certification (or willingness to work towards it).
Strong knowledge of pensions legislation, with experience in advisory roles within local government, police, or fire services.
Excellent analytical, problem-solving, and customer service skills.
Proficiency in Microsoft Office, with a strong attention to detail and accuracy.
Additional Information:
Vetting Level: NPPV3
If you're ready to make an impact with a service-oriented pension management role, we'd love to hear from you! To apply, please contact Lewis Ashcroft at Service Care Solutions: Email: Lewis.Ashcroft@servicecare.org.uk or call 01772 208962. ....Read more...
Type: Contract Location: Northallerton, England
Salary / Rate: £19.35 - £25.05 per hour
Posted: 2024-11-04 10:59:58
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Permanent position, standard working hours, achievable bonus scheme in place, 30 days holiday, Pension contribution, accessible, parking on site We are working with a commercial vehicle dealership based across multiple locations, to recruit an experienced Parts Advisor to join their team in Manchester We welcome applications from automotive backgrounds, current parts advisors, parts executives, within aftersales, trad parts or motor trade experience would be considered.
Duties of the Parts Advisor role:
Responsibilities include handling incoming calls, serving front counter customers and supporting the workshop technicians with parts orders or queries
Managing the end-to-end process of daily business, from point of order to making parts ready for delivery and communicating with customers/other dealers to ensure customer satisfaction and an effective parts service
Same day deliveries as relief driver, as and when required to support full time driver due to volume of orders
This role is a varied and interesting from being involved in resolving complex parts related queries to up selling into our service team and workshop, no two days are the same
What we need from you for the Parts Advisor role:
Experience in truck or automotive industry
Customer service, satisfaction and communication skills
Inventory control skills
Organised and analytical approach to customer queries
Proactive up selling, maximising all sales opportunities
Strong admin and computer literacy skills
Attention to detail
Benefits of the Parts Advisor role:
Permanent position,
Standard working hours,
Acheivable bonus scheme in place,
30 days holiday,
Pension contribution,
Accessible,
Parking on site
If you are interested in this role, please APPLY or if you would like a private and confidential chat, please contact Maisie Cope at E3 Recruitment. ....Read more...
Type: Permanent Location: Swinton, England
Start: ASAP
Salary / Rate: Up to £28000.00 per annum
Posted: 2024-11-03 10:00:12
-
An exciting opportunity has arisen for an Insurance sales Consultant with 2 years insurance sales experience (home insurance is an advantage) to join a thriving home insurance company.
This full time role offers salary range of £27,000 - £30,000 and attractive benefits package plus uncapped bonus.
As a Insurance sales Consultant, you will be responsible for driving sales and providing exceptional service to customers seeking home insurance coverage.
You will be responsible for:
* Drive and meet sales targets through direct channels.
* Engage effectively with customers to convert inquiries into sales.
* Ensure adherence to regulatory requirements during all interactions.
What we are looking for:
* Previously worked as a Insurance consultant or insurance sales advisor in a similar role.
* A minimum of 2 years insurance sales experience (home insurance is an advantage but not essential).
* Strong sales skills with ability to convert an opportunity and provide suitable product to customers.
* Highly organised and multiskilled.
* Goal driven.
* Team player.
* Good clear verbal communication.
Apply now for this exceptional InsuranceConsultant opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Ringwood, England
Start:
Duration:
Salary / Rate: £27000 - £30000 Per Annum
Posted: 2024-11-01 13:49:52
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Job Title: Health, Safety, and Wellbeing Administrator Location: Horndean, Portsmouth (2 days per week on-site) Salary: £12.83 PAYE / £16.60 Umbrella Contract: Temporary, 9 months Hours: Full-time
About the Role We are looking for an enthusiastic Administrator to join our Health, Safety, and Wellbeing team for a 9-month period.
This is a great opportunity to contribute to a motivated and supportive team environment, where you'll play an important role in supporting various health and safety functions. Your tasks will range from assisting with projects and managing the Health and Safety helpdesk to organizing health surveillance appointments and liaising with our Occupational Health Provider.
You will also support our Eye Care Voucher programme and manage non-complex accident and incident reports. We'll provide you with the training and support needed to succeed in this role, working in a friendly and encouraging environment. Key Duties and Responsibilities
Project Support: Collaborate on health and safety projects, contributing to ongoing team initiatives.
Health Surveillance: Organize and schedule health appointments, ensuring timely and efficient management of our health surveillance program.
Helpdesk Management: Manage the Health and Safety helpdesk, addressing routine inquiries and providing administrative support.
Eye Care Program: Support the administration of our Eye Care Voucher programme, liaising with team members as required.
Incident Management: Handle non-complex accident and incident reports, following up as needed.
About You If you're a people person, have a good working knowledge of Microsoft applications, a willingness to learn, and the ability to work independently, we would love to hear from you.
Your work will require a commitment to delivering excellent service, supporting both team members and external contacts. Key Requirements:
Strong interpersonal skills and customer-focused attitude
Competency with Microsoft applications and other database systems
Ability to work on your own initiative while being part of a collaborative team
Willingness to work on-site in Horndean two days a week, midweek, to collaborate directly with our Health Advisor and Admin Assistant (specific days can be discussed at the interview stage)
Who We Are Abri is one of the UK's largest housing providers, managing over 50,000 homes and serving 114,000 customers across 36 local authorities.
We're committed to delivering safe, sustainable, and high-quality homes, and we're deeply invested in supporting the communities we serve. With plans to invest £689 million in building safety and energy efficiency, and deliver 10,000 affordable homes by 2030, we're driven by a mission to create communities where everyone can thrive.
Our regional approach allows us to deliver services tailored to local needs, connecting closely with customers and partners alike. ....Read more...
Type: Contract Location: Waterlooville, England
Salary / Rate: Up to £12.83 per hour
Posted: 2024-11-01 12:02:38
-
An opportunity has arisen for a skilled Legal Claims Handler to join a well-established law firm.
This role offers excellent benefits, a salary of £25,000 and hybrid working after the initial training period with 1 day per week in the office.
Working hours: 40 hours per week, with one late shift (10am - 7pm) once fully trained, as well as one Saturday shift.
As a Legal Claims Handler, you will be the primary point of contact for prospective clients, using your legal expertise and customer service skills to assess and capture details of potential claims, ensuring a smooth onboarding experience.
You will be responsible for:
* Engage with potential clients via phone and in person, using legal knowledge to build rapport and gather essential claim details.
* Accurately document all preliminary claim information, enabling clear decision-making on claim progression.
* Prepare and review initial legal documents, advising clients if assistance is possible and explaining conditional fee arrangements as needed.
What we are looking for:
* Previously worked as a Legal Claims Handler, Legal Claims Advisor or in a similar role.
* Proven customer service experience with a strong ability to build rapport with clients.
* Legal background, with an analytical approach to understanding client needs and claim validity.
* Skilled in IT and typing, capable of maintaining accuracy in high-pressure environments.
This is an exceptional opportunity for a Legal Claims Handler to make a meaningful impact in a professional, client-centered environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Taunton, England
Start:
Duration:
Salary / Rate: £25000 - £25000 Per Annum
Posted: 2024-11-01 09:18:50
-
Sales Consultant - Luxury RetailLocation: Notting Hill, LondonSalary: £24,000 - £28,000 per annum + bonus and benefitsJob Type: Full-Time, Permanent
Join a Luxury Retailer in Notting Hill!We have an exciting opportunity for an experienced Sales Consultant to join a prestigious luxury retailer at their boutique in Notting Hill.
Known for their unique products and dedicated worldwide following, our client is looking to expand their established team.
If you are passionate about delivering exceptional customer service and working in a dynamic, high-end retail environment, this could be the perfect role for you.
About the Role:
As a Sales Consultant, you will play a key role in providing a world-class shopping experience to every customer.
Your responsibilities will include offering tailored customer service, listening to clients to understand their needs, and assisting with all areas of the boutique's operations.
You'll work closely with the team to ensure smooth management of stock delivery, visual merchandising, and handling customer enquiries via phone, email, and social media.
Key Responsibilities:
Deliver outstanding customer service across all communication channels: in-store, via email, social media, and phone.
Confidently engage and build relationships with high-status clients, understanding and fulfilling their needs.
Ensure smooth and accurate execution of all operational processes, from stock management to order processing.
Be a passionate brand ambassador, ensuring customers feel excited about their shopping experience and the brand's story.
About You:
Proven experience as a Sales Consultant, Sales Associate, or Sales Advisor in luxury retail.
Excellent interpersonal and communication skills, with the ability to connect with a wide range of clients.
Enthusiastic, self-motivated, and passionate about luxury products and customer service.
Strong team player with the ability to work independently using your initiative when needed.
What We Offer:
Competitive salary of £24,000 - £28,000 plus bonus and benefits.
Additional holiday on your birthday.
Staff discounts and a jewellery allowance every 6 months.
Private healthcare after 5 years of service.
Discretionary 6-month bonus scheme.
Company sick pay scheme.
No work on Boxing Day to spend time with family.
Optional pension scheme.
How to Apply:If you're an experienced luxury Sales Consultant, Sales Advisor, or Sales Associate, and you're looking to join an iconic brand in Notting Hill, we want to hear from you! Apply today with your CV and take the next step in your luxury retail career.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
Type: Permanent Location: West London, England
Salary / Rate: £24000 - £28000 per annum + Bonus + Benefits
Posted: 2024-10-31 18:00:14
-
The Role
Customer Service Advisor - Wigan - Full-Time; 40 Hours per week - £23,795.20 per annum.
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan.
If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you!
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task.
Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
(This list is not exhaustive and is subject to variation as the contract requires)
What will you bring?
- Customer service experience
- Personal skills, with the knack to build positive working relations
- Competence to prioritise work, multi- task and maintain organisation
- Uses initiative, looks for positive outcomes
- Self-motivated with a pro-active nature
- Positive behaviours with colleagues and customers
- Excellent problem-solving skills
- Punctual and reliable
- Knowledge of Excel
Does this opening sound like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you!
What is on offer to you?
- 40 hours per week
- Full uniform Training and growth
- Company Pension
- Employee Discount Scheme
- Once monthly free staff lunch
- Free parking
Working hours and conditions: Any 5 days out of 7, working shifts from 08:00-17:00 or 11:00-20:00 on rotation.
1 hour lunch break, plus 15-minute morning and afternoon break allowance.
APCOA focuses on ensuring our officers are a fair place to work regardless of age, race, gender, or level in the business.
Offering an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Wigan,England
Start: 31/10/2024
Salary / Rate: £23795.20 per annum
Posted: 2024-10-31 16:33:03
-
We are seeking a motivated and enthusiastic Information Advice and Guidance Practitioner to join our client's team at a Local Authority.
In this role, you will provide valuable support to unemployed residents, helping them progress towards education, employment, or training opportunities.
You will also assist in-work residents with upskilling through suitable training.
37 hours per week
can work 3 days in the office, 2 days from home
3 Month initial contract with possibility of extension
Responsibilities:
Provide guidance and support to help customers overcome barriers to education, employment, or training.
Assist job seekers in developing and updating CVs, completing job applications, and preparing for interviews.
Offer tailored advice to in-work residents, helping them identify and access suitable training opportunities.
Work closely with local and national providers to connect customers with health, well-being, learning, and training services.
Maintain accurate records of meetings and progress in line with funding requirements.
Work flexibly across the Barnsley area, including offices, libraries, and community venues.
Requirements:
A minimum qualification of Level 3 in Information Advice and Guidance or at least 2 years of experience as an employment advisor or similar.
Strong communication skills with the ability to encourage, motivate, and empower customers.
Knowledge of the local labour market and key employers, along with available support services.
Organised, responsive, and able to keep accurate records.
Understanding of the local Barnsley area is preferred.
Apply NowIf you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.ukIf this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.The benefits of working with SCS:
A specialist dedicated Social Work consultant offering single point of contact.
Exceptional referral bonuses - £250 per referral placed in to work!
An extensive & exclusive range of Social Work vacancies across the UK
Nationwide provider Social Work staff to over 200 local authorities.
Annual training budget of up to £250 and continued online CPD training.
Excellent Annual Loyalty schemes / bonuses.
DBS disclosures provided via fast-track online services free of charge.
....Read more...
Type: Contract Location: Barnsley, England
Start: ASAP
Duration: 3 months
Salary / Rate: £14.40 - £17.42 per hour
Posted: 2024-10-31 13:52:56
-
Job Title: Service Advisor Customer Service Excellence
Location: Cardiff
Salary: Up to £30,000 basic + up to £7,200 bonus potential
About the Role:
We are looking for a Service Advisor with exceptional service to join a main dealership group in Cardiff.
Ideal for someone with a customer service background whos passionate about exceeding expectations and creating positive outcomes.
Working Hours:
- Monday Friday: 8:00am 6:00pm (1-hour lunch + two 15-minute breaks)
- Saturdays: 1 in 3 on a rota, 8:30am 2:00pm
Responsibilities:
- Manage customer service and repair requests with efficiency and professionalism.
- Keep customers informed and liaise with the workshop.
- Handle job orders, purchasing, and invoicing accurately.
- Offer clear solutions for repairs and maintain updated customer records.
- Upsell aftersales products where appropriate.
Skills:
- Passionate about customer service, with problem-solving skills.
- IT literate and organized, with strong communication abilities.
- UK driving license required.
Benefits:
- Holiday: 22 days + bank holidays, with extra days after 5 and 10 years.
- Discounted Car Scheme and Cycle to Work Scheme after probation.
- Wellbeing support through Menable.
- Pension contributions.
If youre ready to bring outstanding customer service skills to the team in Cardiff, wed love to hear from you.
Apply today and join a company committed to excellence! ....Read more...
Type: Permanent Location: Cardiff,Wales
Start: 30/10/2024
Salary / Rate: £30000 - £38000 per annum, Benefits: Bonus
Posted: 2024-10-30 12:26:04
-
An opportunity has arisen for a skilled Legal Claims Handler to join a well-established law firm.
This role offers excellent benefits and a competitive salary.
As a Legal Claims Handler, you will be the primary point of contact for prospective clients, using your legal expertise and customer service skills to assess and capture details of potential claims, ensuring a smooth onboarding experience.
You will be responsible for:
* Engage with potential clients via phone and in person, using legal knowledge to build rapport and gather essential claim details.
* Accurately document all preliminary claim information, enabling clear decision-making on claim progression.
* Prepare and review initial legal documents, advising clients if assistance is possible and explaining conditional fee arrangements as needed.
What We Are Looking For:
* Previously worked as a Legal Claims Handler, Legal Claims Advisor or in a similar role.
* Proven customer service experience with a strong ability to build rapport with clients.
* Legal background, with an analytical approach to understanding client needs and claim validity.
* Skilled in IT and typing, capable of maintaining accuracy in high-pressure environments.
This is an exceptional opportunity for a Legal Claims Handler to make a meaningful impact in a professional, client-centered environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Taunton, England
Start:
Duration:
Salary / Rate: £25000 - £35000 Per Annum
Posted: 2024-10-30 09:46:55
