Customer Service Advisor
Location – Poole
Salary – up to £30,000 per annum DOE
Hours: 8am – 5pm, Monday – Friday
FREE onsite parking
 
We're looking for a friendly and confident Customer Service Advisor to join our client on a permanent basis.

You’ll be the main point of contact for customers calling in, and redirecting them to the correct department.

You’ll need great communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced environment.

Duties:

- Manage incoming and outbound calls to customers and internal teams
- Deal with customer issues from start to finish
- Oversee customer accounts, providing ongoing support
- Generate precise quotes and efficiently process orders to meet customer needs
- Address and resolve customer complaints promptly, adhering to company protocols
- Delivering updates to customers to ensure they are updated
- Support the growth of the team by training and mentoring new colleagues
- Participate in improvement projects, offering suggestions to elevate the overall customer experience

 
Skills:

- Customer service experience is essential
- Excellent verbal and written communication
- SAP experience would be desirable but not essential
- Proficient with Microsoft Office
- Strong attention to detail and organisational skills

 
 
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!