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Head of IT Security Incident and Threat Management - Solihull
Crimson and IMI have joined forces to build IMI's new security team, and we are looking for talented individuals to join us on this exciting journey.
If you are passionate about IT security and want to be part of a dynamic team that is shaping the future of security within a successful global company, we want to hear from you!
We are seeking a highly skilled and experienced Head of IT Security Incident and Threat Management to join our team.
In this role, you will be responsible for leading the strategic efforts to safeguard the company's digital assets against potential threats and incidents.
This role requires a seasoned professional with a deep understanding of cybersecurity, incident response an threat management within a FTSE 100 environment.
The salary on offer for this position is between £90,000 and £110,000 per annum plus benefits.
Please note this role is based on site for the first 3 months followed by a hybrid working arrangement.
Key Responsibilities
Develop and implement comprehensive incident response strategies to address security threats swiftly and effectively
Lead the threat and intelligence program, ensuring timely detection and mitigation of cyber risks.
Ensure compliance with relevant security standards and regulations.
Conduct regular security assessments and audits to identify vulnerabilities and enhance defences.
Provide day-to-day leadership and support to three direct reports, helping to develop their skills and ensure consistent delivery.
Enable the growth of individuals through effective performance management.
Stay current with industry trends and emerging threats, adapting strategies accordingly.
Represent the company at industry events and conferences, promoting our commitment to cybersecurity excellence.
Interface to SOC (external supplier) - make sure they are proactively taking action and when we see new and emerging threats recommendations are made to enhance our security posture.
Critical Skills for Success
Bachelor's or Master's degree in Cybersecurity, Information Technology, or a related field.
Extensive experience in incident response, threat management, and cybersecurity within a large organization.
Proven track record of leading and managing IT security teams.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Ability to work in a dynamic and fast-paced environment.
Willingness to travel occasionally to company locations and industry events.
Interested?! Send your up-to-date CV to Claire Ingram at Crimson for review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. ....Read more...
Type: Permanent Location: Birmingham, England
Salary / Rate: £90000 - £110000 per annum
Posted: 2025-09-03 10:28:00
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We are seeking a ServiceNow-focused GenAI Engineer to design and deliver AI‑powered agents and automations across the Now Platform.
You will leverage ServiceNow capabilities (Virtual Agent, Now Assist, Generative AI Controller, IntegrationHub, Flow Designer) and ITIL practices to improve service experiences and operational efficiency while ensuring security, compliance, and measurability.
What you'll do:
Design, implement, and iterate GenAI use cases on ServiceNow, including Virtual Agent topics, Agent Assist, auto‑summarization, resolution note drafting, KB authoring, and intelligent triage/routing.
Build resilient integrations using Scripted REST APIs, REST Message/SOAP Message, IntegrationHub spokes, Flow Designer, and MID Server for on‑prem systems.
Translate ITIL processes (Incident, Problem, Change, Request, Knowledge, CMDB, SLA/OLA) into robust AI‑enabled workflows with proper approvals, audit trails, and handoffs.
Configure and use the Generative AI Controller with approved providers (e.g., Azure OpenAI, OpenAI, Vertex AI) and apply prompt templates, guardrails, and content filtering.
Implement retrieval and knowledge experiences using AI Search and Knowledge Management; integrate external RAG or vector search when needed via IntegrationHub or sidecar services.
Develop secure, maintainable ServiceNow code: Business Rules, Script Includes, ACLs, Data/UI Policies, Client Scripts, UI Actions, Workspaces/Experience/UI Builder.
Define SLOs/SLAs for AI features; implement telemetry via Performance Analytics, logging, and evaluations; enable A/B testing and human‑in‑the‑loop review where appropriate.
Apply secure-by-design and Responsible AI practices: PII redaction, least‑privilege ACLs, encryption controls, and compliance with organizational and platform guidelines.
Requirements:
4+ years of software engineering experience, including 2+ years building production integrations or services with JavaScript/TypeScript (Node.js).
Hands-on experience building and consuming REST APIs and SOAP services (OpenAPI/Swagger, WSDL/XSD, XML/JSON, API gateways, request signing, WS-Security).
Demonstrated experience delivering LLM-powered solutions (agents, RAG, tool/function calling, prompt engineering) in production or enterprise pilots.
Working knowledge of ITIL v3/v4 processes.
Experience integrating with ITSM platforms (e.g., ServiceNow, BMC Helix/Remedy, Jira Service Management) and enterprise identity/access controls.
Proficiency with cloud services (AWS, Azure, or GCP) and at least one managed LLM platform (Azure OpenAI, AWS Bedrock, Google Vertex AI, OpenAI API, Anthropic).
Familiarity with vector databases/search (e.g., Pinecone, FAISS, Weaviate, Elastic/ES, Azure AI Search) and embedding pipelines.
Solid understanding of testing and quality for AI systems (unit/integration tests, offline/online evaluation, A/B tests, human-in-the-loop review).
Experience with Git-based workflows and CI/CD (e.g., GitHub Actions, GitLab, Jenkins, Azure DevOps), containers (Docker), and basic Kubernetes or serverless deployment.
Strong communication, documentation, and stakeholder management skills.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.
....Read more...
Type: Contract Location: Prague, Czech Republic
Start: ASAP
Duration: 6 Months
Posted: 2025-09-02 08:44:08
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The successful candidates will be required to work 37.5 hours per week (average), working across Monday - Sunday on a two week rota of waking night shifts (9:30PM - 8AM).
Temporary cover is required for approximately 1 month, with the possibility of extension.
In this position, you will be expected to;- Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed- Provide personalised, flexible and creative support, involving clients in decision-making and encouraging participation in activities- Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols- Support clients to access Education, Training, Employment and Volunteering opportunities aligned with their goals and aspirations- Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition- Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings- Maintain clear, accurate records- Manage the security of the buildingPlease note; this role involves lone working.To apply for this role, you must have;- Experience working with young people or those affected by homelessness- Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system- Knowledge of risk assessments, support planning, safeguarding and health and safety procedures- Experience of managing challenging behaviour, including responding calmly to crisis- Strong literacy, numeracy and IT skills and ability to take notes- Ability to maintain professional boundaries, work collaboratively and reflect on practices for continuous development ....Read more...
Type: Contract Location: Durham, England
Salary / Rate: £12.5 - £13.5 per hour
Posted: 2025-08-20 09:20:18
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The successful candidates will be required to work 37.5 hours per week (average), working across Monday - Sunday on a two week rota of waking night shifts (9:30PM - 8AM).
Temporary cover is required for approximately 2 - 3 months, with the possibility of extension.
In this position, you will be expected to;- Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed- Act as key worker for a caseload of up to 5 clients, leading on risk and needs assessments and SMART, outcomes-based support plans.- Provide personalised, flexible and creative support, involving clients in decision-making and encouraging participation in activities- Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols- Support clients to access Education, Training, Employment and Volunteering opportunities aligned with their goals and aspirations- Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition- Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings- Maintain clear, accurate records- Manage the security of the buildingPlease note; this role involves lone working.To apply for this role, you must have;- Experience working with young people or those affected by homelessness- Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system- Knowledge of risk assessments, support planning, safeguarding and health and safety procedures- Experience of managing challenging behaviour, including responding calmly to crisis- Strong literacy, numeracy and IT skills and ability to take notes- Ability to maintain professional boundaries, work collaboratively and reflect on practices for continuous development- Essential; need to drive and have a car ....Read more...
Type: Contract Location: Durham, England
Salary / Rate: £12.5 - £13.5 per hour
Posted: 2025-08-15 17:11:08
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Integra Education are recruiting for a learning mentor in the Baildon area.
As a learning mentor you will provide a distinct layer of personalised guidance tailored to the unique challenges the young person faces.
This mentor can create a trusting relationship that fosters emotional security and encourages engagement in learning, essential for someone with a PDA profile who may struggle with authority and demands.
Moreover, as a safeguarding adult, the mentor ensures that the young person's well-being is prioritized, addressing any concerns related to their mental health and safety in an environment that can often feel overwhelming.
This role not only enhances the support network but also promotes a holistic approach to the young person's education and personal development, ensuring they feel understood, safe, and empowered to navigate their learning journey.
Key Responsibilities:
Learning and Emotional Support:
Provide tailored one-on-one support to meet the young person's specific learning and emotional needs.
Create a safe and supportive environment that helps the young person overcome learning challenges related to Autism, Dyslexia, ARFID and PDA profile.
Engaging in Activities:
Actively engage the young person in arts and crafts, outdoor activities, and their hobbies, such as horse riding and animal care.
Use these activities to build a positive relationship and encourage participation in enjoyable, educational experiences.
Safeguarding:
Ensure the safety and well-being of the young person at all times by following safeguarding procedures.
Remain vigilant and respond to any safeguarding concerns in a timely and appropriate manner.
Collaboration with Professionals:
Work closely with a multidisciplinary team, including therapists, educational psychologists, and other professionals, to ensure a consistent and coordinated approach to the young person's care and education.
Contribute to the development and review of their individual support plan.
Creative and Flexible Approach:
Use a flexible and person-centred approach to accommodate the young person's interests, sensory sensitivities, and fluctuating energy levels.
Adjust activities based on their preferences and comfort levels, especially considering their PDA profile.
Progress Monitoring and Reporting:
Keep accurate and detailed records of the young person's progress, challenges, and achievements.
Provide regular updates to their family and the professional team, adjusting strategies to align with their evolving needs.
Promoting Independence:
Encourage the young person to develop life skills, confidence, and independence through supportive activities and interactions.
Foster their self-esteem by celebrating their successes and helping them to overcome difficulties in a gentle, patient manner.
Requirements for this role:
Proven experience working with young people with Autism, Dyslexia, and PDA, preferably in a one-on-one setting.
Experience working with children with school-based trauma and anxiety
Understanding of Autism and PDA, including managing demand avoidance, sensory sensitivities, and learning differences.
Experience supporting young people in activities such as arts and crafts, animal care, or horse riding.
Experience in supporting young people on a pathway to adulthood
Qualifications in SEN, mentoring, child development, or similar fields
Experience in outdoor education or working in environments that involve animals or nature-based activities
Additional Information:
The role is in-person and will require someone who is fun, friendly, creative, flexible, and passionate about supporting young person with additional needs.
If you are interested in this exciting role, and would like more information, please feel free to reach out by calling 01925 594 203 or email
We look forward to hearing from you! ....Read more...
Type: Contract Location: Shipley, England
Start: ASAP
Duration: On-going
Salary / Rate: £25.00 - £30.00 per hour + Weekly or Monthly Pay
Posted: 2025-08-15 15:26:24
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Senior Marketing Executive - Cross-Sell MarketingLocation: Wilmslow (Hybrid - 3 days a week in office)
At The Citation Group, we've been on an incredible growth journey.
Through a combination of organic expansion and strategic acquisitions, we've built an ecosystem of compliance software and services that help small and medium-sized businesses (SMBs) run safely, successfully and with peace of mind.
From HR and Health & Safety to ISO Certification, Cybersecurity, E-learning, and Screening (to name a few!), our B2B solutions are designed to make life easier for SMB owners who already wear multiple hats.
We're not your typical B2B company.
We're fast-paced, innovative, and unafraid to try new things.
Our brand gives us the freedom to push boundaries, and we're passionate about delivering value to our clients in a way that's anything but boring!
As we acquire new businesses, our client base grows (globally, we have 120,000 clients!), and with it, the opportunity to introduce them to our amazing ecosystem of products via our one-stop compliance hub, Atlas.
Atlas is where we bring all our products and services together through single sign-on, offering clients the tools they need to solve their compliance challenges.
This is where you come in.
We're looking for a Senior Marketing Executive to take our cross-sell marketing to the next level.
This is a critical role in ensuring our clients' happiness and loyalty while driving growth.
You'll be responsible for activating cross-sell strategies defined by our brilliant Group Commercial team, ensuring every campaign is personalised, relevant, and delivered through the right channels.
You'll be the guardian of the client experience, balancing their needs with the huge whitespace opportunities in our portfolio.
The more products our clients use, the happier they are — and the more likely they are to stay with us.
You'll report to our Head of Client Marketing, who oversees all client-focused initiatives, including referrals, cross-sell, advocacy, and retention.
This is a key pillar of our growth strategy, and you'll have plenty of opportunities to collaborate with stakeholders, innovate, and grow your career.
What you'll be doing: , Own & Activate Cross-Sell CampaignsDevelop and implement personalised, multi-channel cross-sell marketing plans across our Group businesses.
You'll work closely with the Commercial team to turn strategy into action, generating leads and driving revenue growth., Client-Centric Marketing Be the voice of the client, ensuring all campaigns are relevant, engaging, and add value.
Work collaboratively with our in-house Product, Content, Design, and Events teams to create a content-rich, end-to-end cross-sell journey that resonates with our SMB audience., Data-Driven Decision MakingMonitor and analyse campaign performance by channel, content type, product, and group business.
Use insights to test, refine, and optimise approaches, reporting findings to Sales and Commercial leaders., Leverage Technology and AIUse and challenge existing Citation Group AI tools, while exploring new solutions to create smarter, more efficient cross-sell campaigns.
Collaborate with our Global Product team to maximise opportunities through targeted advertising on group service platforms., Stakeholder CollaborationBuild strong relationships with marketing stakeholders, sales teams, and senior commercial leaders.
Provide sales teams with the tools they need, including follow-up templates, touchpoint content, and sales collateral., Support Business IntegrationHelp nurture and introduce cross-sell opportunities to clients of newly acquired businesses as they integrate into the group., Drive Automation and EfficiencyDevelop effective automated pipeline journeys to improve conversion rates and lead velocity, ensuring a seamless experience for clients., Champion Client LoyaltyUnderstand that cross-sell isn't just about revenue—it's about making our clients' lives easier.
Every additional product or service we provide helps them run their businesses more safely and efficiently.
About you: , You're a data-driven, strategic thinker with a passion for delivering results.
, You have a proven track record of running multi-channel marketing campaigns in a B2B environment.
, You're a natural collaborator, with strong stakeholder management skills and the ability to build relationships across teams.
, You're client-obsessed, always looking for ways to add value and improve their experience.
, You're highly self-motivated, with a positive attitude and the confidence to take risks, learn, and adapt.
, You have a creative flair for engaging content and messaging, paired with an acute attention to detail.
, You thrive in a fast-paced, dynamic environment and are excited by the opportunity to innovate and grow.
Why join us?
At The Citation Group, you'll be part of a business that's transforming the compliance landscape for SMBs.
You'll have the chance to work on exciting projects, collaborate with talented teams, and make a real impact on our clients' lives.
We're growing fast, and we want you to grow with us.
If you're ready to take on a role that's as challenging as it is rewarding, we'd love to hear from you.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-08-06 17:19:50
