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JOB DESCRIPTION
Principal Duties and Responsibilities
The responsibilities include the following (other duties may be assigned):
Lead, coach, and develop customer service team members by setting clear performance expectations, establishing goals, conducting performance evaluations, and providing ongoing feedback to drive engagement and productivity.
Foster a positive, collaborative, and accountable team environment that encourages continuous improvement and professional growth.
Ensure team members are effectively trained in customer service best practices, product knowledge, company policies, and internal systems through the development and maintenance of SOPs and training materials.
Act as the primary escalation point for complex customer inquiries and complaints, ensuring timely, professional, and satisfactory resolution.
Analyze customer feedback, service metrics, and operational data to identify trends and implement process improvements that enhance efficiency and customer satisfaction.
Support the organization's transition from a traditional customer service model to a proactive, end-to-end customer experience approach.
Perform system and regression testing related to customer service processes and workflows to ensure system accuracy and functionality.
Coordinate and submit help desk tickets for system or equipment issues impacting team performance and follow through to resolution.
Monitor Microsoft Dynamics 365 (D365) data and system queries to identify errors and implement corrective actions, ensuring order-to-invoice accuracy and operational efficiency.
Collaborate cross-functionally with Sales, Accounts Receivable, Operations, and Distribution teams to ensure a seamless and consistent customer experience.
Qualifications
Experience and Education Required
Minimum of 3-5 years of experience in customer service or customer support roles
At least 2 years of experience in a lead or supervisory role.
Demonstrated experience handling escalated customer issues and resolving complex service challenges.
Experience working with CRM or ERP systems and customer service platforms.
Education and Experience Preferred
Bachelor's degree in Business Administration, Operations Management, or a related field.
5+ years of direct supervisory experience in a customer service or customer experience environment.
Experience in a manufacturing or distribution environment.
Experience with Microsoft Dynamics 365 (D365) or similar ERP systems.
Prior experience leading process improvement initiatives or participating in continuous improvement programs.
Specific Knowledge, Skills, and Abilities Required
Strong understanding of customer service principles, customer experience strategies, and service recovery techniques.
Ability to lead, motivate, and develop a team in a fast-paced environment.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office (Excel, Word, Outlook) and reporting/analytics tools.
Ability to analyze data, identify trends, and translate insights into actionable improvements.
Ability to collaborate effectively with cross-functional teams, including Sales, Operations, Finance, and Distribution.
Adaptability and willingness to embrace change and support system/process enhancements.
Reasoning Ability
Ability to define problems, collect and interpret data, establish facts, and draw valid conclusions.
Ability to manage complex customer situations by evaluating multiple variables and determining the most appropriate course of action.
Capable of balancing customer needs with business objectives to make sound, timely decisions.
Ability to develop and implement practical solutions to improve processes, efficiency, and customer satisfaction.
Strong critical thinking skills with the ability to anticipate issues and proactively address them.
Certificates, Licenses, and Registrations
None Required
Physical Demands
The physical demands described here are representative of those required to successfully perform the role's essential functions.
Reasonable accommodations will be made for individuals with disabilities.
Prolonged periods of sitting at a desk and working on a computer.
Walking through office and manufacturing environments, using appropriate personal protective equipment.
Ability to climb stairs, bend, stoop, and lift or move up to 50 pounds.
Standing, reaching, talking, seeing, hearing, and writing as part of day-to-day activities.
Work Environment
The work environment is representative of those an employee would encounter in a normal office environment position with some exposure in the manufacturing and distribution center environments.
This position could travel up to 10% of the year, depending upon business needs.
Key Performance Indicators (KPIs)
Timeliness and effectiveness of issue resolution, including escalation turnaround time.
Volume and trend of customer complaints and successful resolution rates.
Team productivity and service level adherence.
Employee engagement and retention within the customer service team.
Adoption and effectiveness of process improvements and system enhancements.
Data accuracy and quality within CRM/ERP systems.
Cross-functional stakeholder satisfaction with customer service support.Apply for this ad Online! ....Read more...
Type: Permanent Location: Hudson, North Carolina
Posted: 2026-05-18 14:10:02
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JOB DESCRIPTION
Title: Buyer
Location: Green Bay, Wisconsin
Summary:
Join a fast-paced, collaborative environment where you'll play a key role in optimizing product manufacturing requirements.
As a Buyer you will focus on aligning batch sizes with customer delivery needs, minimizing excess, and ensuring efficient production flow.
You'll also serve as a backup to the Planner, gaining valuable cross-functional experience in supply chain operations.
Minimum Requirements:
Associate degree or equivalent experience.
Proficiency in Microsoft Office, especially Excel.
Strong analytical and problem-solving skills.
Ability to read and interpret technical documents, including procedure manuals and safety guidelines.
Comfortable using computer systems for all required processes, procedures, and training.
Physical Requirements:
On-site position.
Primarily a desk-based role with extended computer use (up to 8 hours/day).
No unusual physical demands or environmental conditions.
Essential Functions:
Validate and review purchase orders to accurately determine demand for raw materials, containers, and packaging components.
Optimize procurement decisions by selecting approved vendors, determining order quantities, and establishing delivery timelines.
Track and analyze on-time delivery performance, proactively addressing delays to ensure uninterrupted production flow.
Execute purchase orders in LN for all required materials and packaging components with precision and timeliness.
Partner with the Corporate Scheduler to synchronize material availability with production priorities and schedules.
Investigate and resolve inventory discrepancies in collaboration with Accounts Payable, ensuring accurate financial and material records.
Leverage cost-saving opportunities by consolidating purchases and adjusting order quantities based on production needs and inventory levels.
Collaborate with Corporate Purchasing, Plant Management, and Scheduling to establish optimal reorder points and stocking levels.
Assist in vendor evaluation and selection, recommending suppliers based on quality, pricing, and delivery performance.
Maintain comprehensive and organized records of purchase orders, receipts, and supporting documentation for audit readiness.
Provide support for planning, scheduling, and administrative functions to enhance operational efficiency.
Promote a culture of safety by identifying hazards, adhering to safety protocols, and promptly reporting incidents.
Ensure compliance with environmental regulations for proper handling and disposal of materials.
Champion the Company's safety and quality programs, setting a benchmark for excellence and continuous improvement.
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.
If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Type: Permanent Location: Green Bay, Wisconsin
Posted: 2026-05-17 22:10:15
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An opportunity for a Design Engineer to join a world leader in Waste Handling Equipment. The client is a highly successful international business with a number of manufacturing and service facilities in the Uk and abroad with its roots going back to the 1800's. Our client has an impressive list of accreditations /approvals , ranging from ISO 9001 to Investors in People. They are the market leaders in terms of innovation, safety and aftermarket service. Design Engineer Overview
You will produce mechanical drawings and the part list documentation to support the products manufactured onsite at the client's premises.This person would be working directly for and under the supervision of the Engineering Manager and the Senior Project Draughtsman.
You will develop engineering designs from existing product ideas and from gathered information liaising with the production and sales / marketing departments.Working within the engineering department and under the guidance of the Engineering Manager the objective is to produce working mechanical drawings using 3D Cad technology; part lists and stores pick lists for each of the vehicle types we produce.
There is a need to produce detailed assemblies, component drawings and pick lists for each of the following areas of build for the vehicles. Examples:Chassis cab.Chassis preparation.Body construction.Lifter systems. Key Responsibilities of the Design Engineer -
Direct involvement with the Production Department to identify and solve engineering problems arising with the build of the vehicle on the shop floor; identifying and introducing economical and practical solutions as soon as possible to reduce production downtime.
This roll will also include direct involvement with the Service Department to identify and solve problems arising with component failures on the vehicles in the field and identifying and introducing economical and practical solutions.
Liaise with suppliers and the production departments to solve any mechanical problems arising during manufacture or production of parts or vehicles.
Compiling of Technical Job Files to comply with CE documentation, Health and Safety and Road Vehicle Regulations and chassis manufactures guidelines.
Up-date technical files and amending drawings where Engineering Changes are required.
To the assist with identification of parts and spares requests from stores.
Assist with sourcing and purchasing of parts from suppliers for prototype assemblies taking into consideration costs and delivery schedules.
KEEN TO SPEAK TO -
Experienced Mechanical Design Engineers.
3D Software - Autodesk Inventor /Soldiworks experience.
HNC /HND accredited in Mechanical Engineering.
Design background with moving mechanisms.
THE OFFER -
Starting Salary £40,000 per Annum.
33 Days Paid Holidays.
5% Employer Pension Contribution.
Medical Cash Plan Scheme
....Read more...
Type: Permanent Location: Worksop, England
Start: ASAP
Salary / Rate: £37000 - £42000 per annum + DOE
Posted: 2026-05-17 15:00:04
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JOB DESCRIPTION
Title: Buyer
Location: Green Bay, Wisconsin
Summary:
Join a fast-paced, collaborative environment where you'll play a key role in optimizing product manufacturing requirements.
As a Buyer you will focus on aligning batch sizes with customer delivery needs, minimizing excess, and ensuring efficient production flow.
You'll also serve as a backup to the Planner, gaining valuable cross-functional experience in supply chain operations.
Minimum Requirements:
Associate degree or equivalent experience.
Proficiency in Microsoft Office, especially Excel.
Strong analytical and problem-solving skills.
Ability to read and interpret technical documents, including procedure manuals and safety guidelines.
Comfortable using computer systems for all required processes, procedures, and training.
Physical Requirements:
On-site position.
Primarily a desk-based role with extended computer use (up to 8 hours/day).
No unusual physical demands or environmental conditions.
Essential Functions:
Validate and review purchase orders to accurately determine demand for raw materials, containers, and packaging components.
Optimize procurement decisions by selecting approved vendors, determining order quantities, and establishing delivery timelines.
Track and analyze on-time delivery performance, proactively addressing delays to ensure uninterrupted production flow.
Execute purchase orders in LN for all required materials and packaging components with precision and timeliness.
Partner with the Corporate Scheduler to synchronize material availability with production priorities and schedules.
Investigate and resolve inventory discrepancies in collaboration with Accounts Payable, ensuring accurate financial and material records.
Leverage cost-saving opportunities by consolidating purchases and adjusting order quantities based on production needs and inventory levels.
Collaborate with Corporate Purchasing, Plant Management, and Scheduling to establish optimal reorder points and stocking levels.
Assist in vendor evaluation and selection, recommending suppliers based on quality, pricing, and delivery performance.
Maintain comprehensive and organized records of purchase orders, receipts, and supporting documentation for audit readiness.
Provide support for planning, scheduling, and administrative functions to enhance operational efficiency.
Promote a culture of safety by identifying hazards, adhering to safety protocols, and promptly reporting incidents.
Ensure compliance with environmental regulations for proper handling and disposal of materials.
Champion the Company's safety and quality programs, setting a benchmark for excellence and continuous improvement.
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.
If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Type: Permanent Location: Green Bay, Wisconsin
Posted: 2026-05-17 14:09:51
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£40,000 - £45,000 + Hybrid Working + Excellent BenefitsIf you're building your career within an MSP environment and enjoy the fast-paced, varied nature of supporting multiple clients, this is an opportunity to take the next step into a genuine leadership role within a growing, ambitious IT services business.
This is not a role where you'll be stuck purely firefighting tickets.
Instead, you'll play a central role in shaping how the service desk operates, mentoring a small team, improving processes and acting as the senior escalation point for more complex technical issues.
You'll still be hands-on, but with real influence over how things are done.
Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one.Key Responsibilities
Lead the day-to-day operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within SLA
Act as the senior escalation point for complex technical issues across client environments
Mentor and develop junior analysts through coaching, training and regular 1-2-1s
Drive service improvements by analysing performance metrics and identifying trends
Maintain high-quality documentation across tickets, knowledge base and processes
Deliver a proactive, customer-first approach, ensuring consistently high levels of client satisfaction
Remain hands-on with technical support across a wide range of technologies
Support projects, on-site visits and wider business initiatives where required
Skills & Experience
Proven experience within an MSP environment - essential
IT support experience, including time in a senior or escalation role
Strong technical knowledge across Windows, Microsoft 365, Windows Server, networking and endpoint management
Experience mentoring or supporting junior team members would be desirable
Confident communicator with excellent customer-facing skills
Ability to manage workloads, prioritise effectively and take ownership of issues through to resolution
Microsoft certifications (or working toward them) would be advantageous
This is an ideal opportunity for an ambitious IT Heldesk professional with an MSP background who enjoys variety, thrives in a client-facing environment and wants to move into a more influential, leadership-focused position without losing the technical edge.
You'll be joining a business that genuinely values its people, promotes accountability and collaboration and is committed to developing its team as it grows.
If you're looking for a role where you can step up, make an impact and progress your career toward IT Service Management, we'd love to hear from you.
Apply now! ....Read more...
Type: Permanent Location: Haslemere, England
Start: ASAP
Salary / Rate: £35000 - £45000 per annum + Hybrid Working + Excellent Benefits
Posted: 2026-05-15 12:26:29
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Head of IT - London (hybrid working)
£800 - £1000 p/d (inside IR35)
3 month duration
An established and highly regarded organisation is seeking an experienced Head of IT to join during a critical period of transition and transformation.
As a key member of the senior leadership team, you will be responsible for stabilising IT operations, leading through organisational change and delivering key strategic initiatives across a complex, multi-site environment serving thousands of users.
This is an opportunity to step into a high-impact leadership role during a critical transition period, where you will shape and influence technology strategy at a senior level, lead a function that is operationally stable but undergoing organisational change and play a key role in delivering business-critical transformation programmes.
This role requires a balanced, high-impact leader who can operate both strategically and hands-on.
Key Responsibilities:
, Provide strategic leadership of the IT function, shaping and delivering IT strategy aligned to wider business goals
, Ensure stable, secure and efficient IT operations across infrastructure, service desk and project delivery
, Lead a team of ~20 across Infrastructure, Service, Security, Data and Programmes
, Take full ownership of the IT budget, resource planning and cost control
, Deliver key transformation programmes
, Drive service excellence (ITIL) and ensure smooth transition of projects into BAU
, Oversee cyber security, data protection and compliance requirements
, Manage and develop relationships with third-party suppliers and vendors
, Lead automation and efficiency initiatives across the IT landscape
, Support the business through organisational change, including shared services transformation
Requirements:
, Proven experience as a Head of IT or senior IT leader in a comparable, multi-site large scale organisation
, Possess a broad technical knowledge across infrastructure, applications, cyber security, data and AI
, Strong background in IT Operations and Service Delivery within complex environments
, Demonstrable experience managing large-scale IT estates, multiple concurrent priorities and projects
, Strong people leadership and team management capability, particularly through periods of change
, Ability to engage and influence senior stakeholders across the business
, A proactive, resilient and hands-on leadership style
Based in Central London (3 days per week onsite) with occasional UK travel.
Start date for this contract is planned for mid-June. ....Read more...
Type: Contract Location: London, England
Start: June
Duration: 3 months
Salary / Rate: £800 - £1000 per day + inside IR35
Posted: 2026-05-15 10:29:22
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COMMERCIAL ACCOUNT HANDLER LEEDS CENTRAL UP TO £45,000 - Hybrid
THE OPPORTUNITY: I'm partnering with one of the UK's fastest-growing Broker networks as they continue to welcome and support their Commercial team.
They're keen to speak with insurance professionals from a range of backgrounds and experience levels, offering outstanding training and genuine opportunities for long-term career development.
If you're currently working as a Broker, Account Handler, or have experience within Commercial Insurance and are ready for your next challenge, this could be an excellent opportunity to take the next step in your career.THE ROLE: You'll be responsible for the day-to-day servicing of a commercial insurance portfolio handling:
Processing renewals, mid-term adjustments, and new business documentation
To provide additional support to help to the Commercial Desk Team to ensure mid-term adjustments and quotes are auctioned in a timely and effective manner.
Liaising with Underwriters and insurers to obtain opportunities are maximised
Maintaining accurate records of all Broking Desk placements
To ensure that broker presentations are auctioned and administered in a timely and efficient manner
WHAT WE'RE LOOKING FOR:
Minimum 2 year's experience in commercial Insurance Experience, Account Handling, Broking, Underwriting or similar experience welcomed
Strong administrative skills with excellent attention to detail
Proactive and self-motivated, with the ability to effectively manage multiple tasks and priorities, Clear communicator with a client-focused approach
Confident using Microsoft Office and broking software
Due to the office location - a driving licence is essential
BENEFITS:
Salary up to £45,000 DOE, with hybrid working flexible on request
Supportive team environment with opportunities to develop Private Medical Insurance
Support to study towards Cert CII and further Insurance qualifications
25 Days holiday (+ additional)
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Leeds, England
Start: ASAP
Salary / Rate: Up to £45000.00 per annum + Hybird
Posted: 2026-05-15 09:35:10
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COMMERCIAL ACCOUNT HANDLER MILTON KEYNES - CENTRAL UP TO £40,000
THE OPPORTUNITY: I'm working with one of the fastest growing networks of Brokers in the UK who are looking to expand their friendly Commercial Team. They're looking for Insurance professionals with a variety of experience and with unrivalled training opportunities this is a great company to progress in your career. So, if you are a Broker or Account Handler or have relevant experience within Commercial Insurance and are looking to take your career to the next level this could be the perfect next move for you.THE ROLE:
To ensure that broker presentations are auctioned and administered in a timely and efficient manner,
To ensure that quotations via the Broking desk are delivered on time with all the relevant information,
To assist in interpreting Broker needs and provide solutions.
Liaising with Underwriters and insurers ensuring opportunities are maximised.
To ensure the correct recording of all Broking Desk placements
To assist with the preparation of Management Information as required
To provide additional support to help to the Commercial Desk Team to ensure mid-term adjustments and quotes are auctioned in a timely and effective manner.
EXPERIENCE:
Commercial Insurance Experience, Account Handling, Broking, Underwriting or similar experience welcomed.
Experience with Acturis or OpenGI Preferred
CertCII qualification preferred but not essential
BENEFITS
Flexible working on request
Death in Service
Support to study towards Cert CII and further Insurance qualifications
Private Medical Insurance
TO APPLY We are currently shortlisting for interview so apply today for immediate consideration
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Milton Keynes, England
Start: ASAP
Salary / Rate: £30000.00 - £40000.00 per annum
Posted: 2026-05-14 10:45:03
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JOB DESCRIPTION
PRINCIPLE DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Short-term objectives:
Assume transactional responsibility for ERP purchasing transactions. Keep inventory at sufficient levels for items to fulfill requirements of production, and maintaining delivery of customer orders. Produce and review reports for purchasing, production planning, and inventory control. Work with and through others to obtain the best price, quality, delivery and service possible. Create an innovative approach for the reduction and consolidation of packaging materials.
Long term objectives:
Be responsible for the integrity of all transactions between our outside vendors and our company. Work with inventory planners to keep inventory levels at the optimum fill rate for our customers. Work with all departments to design/develop packaging which is optimized to benefit the WFG, and its customers. Improve transaction accuracy with our vendors to 100%.
Develop a packaging improvement plan covering largest opportunities, and benefits to the end use customers.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education Required
Minimum Requirements: High School Diploma or equivalent 1-2 years purchasing experience Experience and knowledge of purchasing system with an integrated ERP system, Microsoft D365 preferred Experience and knowledge of Microsoft products (Excel preferred) Strong organizational, communication and negotiation skills
Desired requirements: Four year business degree Experience operating in an ERP system operating environment Experience in a lean (flow) manufacturing environment Experience in marine coatings preferred Experience in commodity purchases preferred
Reasoning Ability
Responsibility for following standards set and regarded as acceptable in a normal purchasing department environment, including proper presentation of the department and company to vendors and internal sources.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals to perform the essential functions.
No extraordinary physical demands will be required.
The individual will be sitting at a desk for extended periods of time.
The individual may do some walking through facility and occasional light lifting (up to approximately 20 pounds).
WORK ENVIRONMENT: Normal office environment.
KEY PERFORMANCE INDICATORS (KPI)
Cost savings - measured, and tracked Prevention of "Out of Stocks" - measured, and tracked Inventory dollars on hand for purchased category - measured, and tracked Apply for this ad Online! ....Read more...
Type: Permanent Location: Hudson, North Carolina
Posted: 2026-05-13 14:09:23
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JOB DESCRIPTION
PRINCIPLE DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Short-term objectives:
Assume transactional responsibility for ERP purchasing transactions. Keep inventory at sufficient levels for items to fulfill requirements of production, and maintaining delivery of customer orders. Produce and review reports for purchasing, production planning, and inventory control. Work with and through others to obtain the best price, quality, delivery and service possible. Create an innovative approach for the reduction and consolidation of packaging materials.
Long term objectives:
Be responsible for the integrity of all transactions between our outside vendors and our company. Work with inventory planners to keep inventory levels at the optimum fill rate for our customers. Work with all departments to design/develop packaging which is optimized to benefit the WFG, and its customers. Improve transaction accuracy with our vendors to 100%.
Develop a packaging improvement plan covering largest opportunities, and benefits to the end use customers.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education Required
Minimum Requirements: High School Diploma or equivalent 1-2 years purchasing experience Experience and knowledge of purchasing system with an integrated ERP system, Microsoft D365 preferred Experience and knowledge of Microsoft products (Excel preferred) Strong organizational, communication and negotiation skills
Desired requirements: Four year business degree Experience operating in an ERP system operating environment Experience in a lean (flow) manufacturing environment Experience in marine coatings preferred Experience in commodity purchases preferred
Reasoning Ability
Responsibility for following standards set and regarded as acceptable in a normal purchasing department environment, including proper presentation of the department and company to vendors and internal sources.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals to perform the essential functions.
No extraordinary physical demands will be required.
The individual will be sitting at a desk for extended periods of time.
The individual may do some walking through facility and occasional light lifting (up to approximately 20 pounds).
WORK ENVIRONMENT: Normal office environment.
KEY PERFORMANCE INDICATORS (KPI)
Cost savings - measured, and tracked Prevention of "Out of Stocks" - measured, and tracked Inventory dollars on hand for purchased category - measured, and tracked Apply for this ad Online! ....Read more...
Type: Permanent Location: Hudson, North Carolina
Posted: 2026-05-13 14:08:52
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Company Description
RAS Supply Chain Integrity is the global authority in stock integrity audit and supply chain stock compliance.
With over 30 years of experience and headquarters in Bromley, UK, the company specializes in uncovering the truth in stock movement without providing warehousing or transportation services with with unique service concepts created such as Good Faith Receiving, Picker Accuracy, and Direct-to-Store delivery audits.
Its proprietary technology platform, RAS Prosper™, and a network of 600+ trained auditors deliver scalable, precise insights that help major global Food, Fashion, and DIY retailers and suppliers reduce losses, enhance stock accuracy, and meet regulatory and ESG requirements.
RAS is the trusted partner when stock accuracy, accountability, and trust in the supply chain are the priority.
Role Description
This is a full-time remote working position with some site/office working for the Information Technology Delivery Manager.
The candidate could be based UK wide, but majority of our vendors are south of England based, whilst our site locations are UK wide.
As IT Delivery Manager, you'll be a key member of the business's senior leadership team, accountable for all aspects of IT service delivery, infrastructure, and innovation across the company.
You will lead internal support and development teams, oversee software portals, external vendors, manage systems hosted in AWS, and ensure the continued evolution, resilience and security of RAS SCI's technology stack.
You'll also play a proactive role in shaping future capabilities through innovation, working closely with operational teams across multiple sites.
Remuneration
The remuneration for this role starts at £53,000, with the ability to offer a higher salary for candidates who bring exceptional experience and a strong track record in IT leadership and service delivery.
This package also includes reimbursement of business-related expenses, acknowledging the travel and engagement required across operational sites and vendor locations.
This structure ensures the role remains competitive while rewarding the depth of expertise and strategic value the position brings to the organisation.
Key Responsibilities
Leadership & Operational Management
Act as a senior leader in the business, collaborating with other department heads on business-wide strategic and operational decisions and ability to influence senior stakeholders and translate business goals into clear technology priorities.
Lead and develop the 1st Line Support team, ensuring customer-focused, SLA-driven service via the Jira helpdesk.
Line-manage SQL developers, ensuring performance, availability and reliability of data-driven systems.
Oversee the Data Processing team via its team lead, ensuring that audit and operational data is processed with speed and accuracy.
Innovation & Continuous Improvement
Serve as a driver of technology innovation, constantly reviewing and proposing improvements to hardware, systems, tools, and workflows that add value to the business and its customers.
Regularly visit operational sites and engage directly with end users and field teams to understand pain points, gather feedback, and develop real-world solutions.
Identify and trial new hardware, platforms, integrations, or automations that improve efficiency, scalability, or data visibility across the business.
Lead the development and integration of AI‑driven systems and processes, exploring opportunities to automate workflows, enhance data insights, and drive innovation across the business.
System & Platform Administration
Administer and manage Microsoft 365 (M365) including Exchange, SharePoint, Teams, security and licensing.
Manage internal support systems and change requests via Jira, ensuring a structured, auditable approach to change and problem management.
Oversee desktop support and hardware lifecycle, ensuring devices are secured, maintained and compliant.
This role is being managed by RAS Supply Chain Integrity.
For a confidential chat about this vacancy or other opportunities, call 01689 879444 or 07769280962.
By applying, you consent to us holding and processing your data in line with UK GDPR.
To access, correct, erase, or restrict use of your data, contact jobsatsupplychainintegrity.careers@supplychainintegrity.eu. ....Read more...
Type: Permanent Location: Milton Keynes, England
Salary / Rate: Up to £53000 per annum
Posted: 2026-05-11 12:12:04
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Our client is looking for an experienced IT Support Engineer (2nd/3rd Line) to join their IT team.
This is an excellent opportunity for a hands‑on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast‑paced environment.You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business. The RoleAs an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end‑user environments, acting as a primary escalation point for technical issues.
You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security.This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security. Key Responsibilities-Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services-Act as a primary escalation point for complex technical issues-Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices-Troubleshoot and support:-Microsoft 365 (Exchange, Teams, SharePoint)-Entra ID (Azure AD), Conditional Access and identity management-Intune and endpoint management-Windows desktop and server environments-Support and maintain Azure and cloud‑based services-Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching-Perform root cause analysis and implement long‑term technical fixes-Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials-Contribute to IT projects, system upgrades and deployments-Create and maintain technical documentation and knowledge base articles-Work closely with the IT Technical Lead and provide cover when required-Liaise with third‑party vendors and service providers Skills & ExperienceEssential-Proven experience in an IT support role covering 2nd and 3rd line responsibilities-Strong experience with:-Microsoft 365-Entra ID / Active Directory-Intune / endpoint management-Azure (administration, networking and identity)-Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)-Experience supporting Windows server and desktop environments-Knowledge of Microsoft security tools and best practices-Strong troubleshooting skills across multiple systems-Experience working within a small to mid‑sized IT team Desirable-PowerShell scripting or automation experience-Backup and disaster recovery exposure (e.g.
Veeam)-Experience with Dynamics 365 or other business systems-Familiarity with ITIL‑aligned processes
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Type: Permanent Location: London, England
Start: 07/05/2026
Salary / Rate: £36000 - £42000.00 per annum
Posted: 2026-05-07 14:39:47
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London / Remote, £65,000 - £75,000 + BenefitsAs part of a continued period of growth and technology evolution, an experienced and commercially minded Technology Operations Lead is required to take ownership of a modern, partner-led IT function where success is built on collaboration, trust and strong consultative relationships, not internal headcount.Working closely with a highly experienced CIO-level consultant and senior leadership team, this role is fundamentally about building and orchestrating high-performing partnerships across a carefully selected network of third-party technology providers.
You will act as the critical link between the business and its technology ecosystem, ensuring all parties operate with shared accountability, clear communication and a genuine sense of ownership.Rather than adopting a traditional in-house IT model, the organisation has made a deliberate decision to leverage specialist external partners across infrastructure, development, cyber security and support.
As such, your role is not to “do” everything, but to bring people together, challenge constructively, align priorities and drive the right outcomes, ensuring technology consistently supports and enables the wider business.Alongside operational leadership, you will take a proactive role in identifying, documenting and managing technology-related risks, ensuring appropriate mitigation strategies are in place and continuously reviewed in line with business priorities and evolving threats.This is a hands-on, high-impact role where success is defined by your ability to lead through influence, build trusted relationships and create a culture of partnership across internal stakeholders and external suppliers alike.Key Responsibilities
Act as the primary interface between the business, end users and third-party technology partners
Coordinate day-to-day IT operations, ensuring smooth delivery of infrastructure, support and platform services
Manage and develop supplier relationships, driving a collaborative, partnership-led approach to problem solving
Take ownership of IT incidents and service issues, coordinating resolution across multiple stakeholders
Translate business requirements into clear, actionable briefs for external providers
Challenge and validate supplier solutions, ensuring quality, suitability and value
Monitor service performance against SLAs and KPIs, proactively identifying risks and improvements
Identify, document and maintain a clear view of technology and operational risks, ensuring appropriate mitigation and treatment plans are in place
Work with internal stakeholders and external partners to manage and reduce risk exposure across infrastructure, security and service delivery
Ensure appropriate escalation of technical, operational or security-related risks and issues
Support onboarding of new technologies, partners and services as the business evolves
Contribute to the ongoing development of the technology roadmap alongside senior leadership
Provide hands-on support across device management, first-line staff queries and troubleshooting, alongside domain administration, supplier liaison and user training
Skills & Experience
Strong background in IT infrastructure or end-user technology, ideally progressed from hands-on technical roles (e.g.
support, desktop, infrastructure engineering)
Proven experience managing third-party IT vendors and delivering outcomes through a partnership model
Experience identifying and managing IT or operational risks, including documentation and mitigation planning
Ability to coordinate multiple stakeholders and suppliers without defaulting to “hands-on fixing”
Good understanding of cloud environments, Microsoft technologies and modern infrastructure landscapes
Awareness of cyber security principles and when to appropriately engage specialist providers
Experience operating in environments where IT services are largely outsourced or partner-delivered
Excellent relationship management and communication skills across technical and non-technical audiences
Commercially aware, pragmatic and solutions-focused
Highly self-motivated, proactive and comfortable working autonomously
Strong communication skills to effectively support both internal teams and external partners
As the successful applicant, you'll be naturally collaborative and consultative in approach, with the judgement to know when to challenge, when to escalate and when to step back and let specialist partners deliver.The position is remote, with occasional travel to London and supplier locations as required.If you're looking for a role where you can take real ownership, build meaningful partnerships and play a central role in shaping how technology is delivered across a fast-growing organisation, we would be very interested to hear from you.
Apply now! ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £65000 - £75000 per annum + Benefits
Posted: 2026-05-05 23:35:04
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Software Support Analyst - Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes.
They are seeking a Software Support Analyst to join their team on a permanent basis.
This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution.
You will also play a key role in implementing software changes and fixes into both hosted and customer environments.
The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
, Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues
, Assist in the implementation of software changes and updates in hosted and client environments
, Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
, Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
, A strong analytical thinker who thrives on solving complex problems
, Previous experience as a Support Analyst, able to hit the ground running
, Strong SQL skills and a solid general helpdesk/support background
, Experience with financial or business systems is highly beneficial
, Technically adept, able to troubleshoot complex issues beyond basic support
, Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
, Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation. ....Read more...
Type: Permanent Location: Southampton, England
Start: ASAP
Salary / Rate: £35000 - £41000 per annum
Posted: 2026-04-30 15:54:50
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Senior Infrastructure Engineer - Central London
£550 - £600 p/d (outside IR35)
3 month initial term
A leading construction engineering business is seeking a Senior Infrastructure Engineer to join their team.
They are a well-established business about to enter a period of considerable operational change, including merger and acquisition activity, making it an exciting time to join and be part of their journey.
Reporting into the Infrastructure Manager, you will oversee core infrastructure and networking.
You'll work closely with managed service providers to ensure seamless operations and business continuity, whilst taking a lead on regular site set-ups and supporting infrastructure integration across newly acquired entities.
Key Responsibilities:
, Lead and manage office and site networks, aligning with business strategy
, Act as an escalation point for the Service Desk Team
, Set up and configure Local Area Networks (LANs), including hardware deployment and support
, Coordinate with third-party MSPs for network and infrastructure management
, Manage firewall operations and connectivity with ISPs
, Oversee network IP addressing and VPN setups
, Support business continuity through proactive incident management
, Rapid deployment of site connectivity solutions, including 4G routers
, Monitor network health and performance, ensuring high availability and resilience
, Maintain inventory and configuration records for infrastructure and software
, Collaborate with the Security Operations Center on network security
, Support software licensing and upgrades
, Support data privacy and security audits
, Maintain server rooms and ensure operational efficiency
, Develop and implement business processes and documentation
, Support M&A activity, including infrastructure due diligence, integration planning and execution
, Lead tenant-to-tenant migrations (e.g., Microsoft 365/Azure), ensuring minimal disruption to business operations
, Assist with onboarding newly acquired businesses, including network integration, identity consolidation and systems alignment
Requirements:
, Strong knowledge of Azure infrastructure management
, Strong in network protocols (TCP/IP, DHCP, DNS, etc.); ideally candidates must hold a CCNA/CCNP etc.
, Experience with FortiGate Firewalls and Windows Operating Systems
, Familiarity with WAN, LAN, VPN and wireless networks
, Proven experience supporting M&A activities, including tenant-to-tenant migrations and infrastructure integration
, Experience with Microsoft 365 migrations, Azure AD/Entra ID and hybrid environments is highly desirable ....Read more...
Type: Contract Location: London, England
Duration: 3 months
Salary / Rate: £550 - £600 per day + outside IR35
Posted: 2026-04-30 15:04:41
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JOB DESCRIPTION
PRINCIPLE DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Short-term objectives:
Assume transactional responsibility for ERP purchasing transactions. Keep inventory at sufficient levels for items to fulfill requirements of production, and maintaining delivery of customer orders. Produce and review reports for purchasing, production planning, and inventory control. Work with and through others to obtain the best price, quality, delivery and service possible. Create an innovative approach for the reduction and consolidation of packaging materials.
Long term objectives:
Be responsible for the integrity of all transactions between our outside vendors and our company. Work with inventory planners to keep inventory levels at the optimum fill rate for our customers. Work with all departments to design/develop packaging which is optimized to benefit the WFG, and its customers. Improve transaction accuracy with our vendors to 100%.
Develop a packaging improvement plan covering largest opportunities, and benefits to the end use customers.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education Required
Minimum Requirements: High School Diploma or equivalent 1-2 years purchasing experience Experience and knowledge of purchasing system with an integrated ERP system, Microsoft D365 preferred Experience and knowledge of Microsoft products (Excel preferred) Strong organizational, communication and negotiation skills
Desired requirements: Four year business degree Experience operating in an ERP system operating environment Experience in a lean (flow) manufacturing environment Experience in marine coatings preferred Experience in commodity purchases preferred
Reasoning Ability
Responsibility for following standards set and regarded as acceptable in a normal purchasing department environment, including proper presentation of the department and company to vendors and internal sources.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals to perform the essential functions.
No extraordinary physical demands will be required.
The individual will be sitting at a desk for extended periods of time.
The individual may do some walking through facility and occasional light lifting (up to approximately 20 pounds).
WORK ENVIRONMENT: Normal office environment.
KEY PERFORMANCE INDICATORS (KPI)
Cost savings - measured, and tracked Prevention of "Out of Stocks" - measured, and tracked Inventory dollars on hand for purchased category - measured, and tracked Apply for this ad Online! ....Read more...
Type: Permanent Location: Hudson, North Carolina
Posted: 2026-04-28 14:10:37
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JOB DESCRIPTION
PRINCIPLE DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Short-term objectives:
Assume transactional responsibility for ERP purchasing transactions. Keep inventory at sufficient levels for items to fulfill requirements of production, and maintaining delivery of customer orders. Produce and review reports for purchasing, production planning, and inventory control. Work with and through others to obtain the best price, quality, delivery and service possible. Create an innovative approach for the reduction and consolidation of packaging materials.
Long term objectives:
Be responsible for the integrity of all transactions between our outside vendors and our company. Work with inventory planners to keep inventory levels at the optimum fill rate for our customers. Work with all departments to design/develop packaging which is optimized to benefit the WFG, and its customers. Improve transaction accuracy with our vendors to 100%.
Develop a packaging improvement plan covering largest opportunities, and benefits to the end use customers.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education Required
Minimum Requirements: High School Diploma or equivalent 1-2 years purchasing experience Experience and knowledge of purchasing system with an integrated ERP system, Microsoft D365 preferred Experience and knowledge of Microsoft products (Excel preferred) Strong organizational, communication and negotiation skills
Desired requirements: Four year business degree Experience operating in an ERP system operating environment Experience in a lean (flow) manufacturing environment Experience in marine coatings preferred Experience in commodity purchases preferred
Reasoning Ability
Responsibility for following standards set and regarded as acceptable in a normal purchasing department environment, including proper presentation of the department and company to vendors and internal sources.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals to perform the essential functions.
No extraordinary physical demands will be required.
The individual will be sitting at a desk for extended periods of time.
The individual may do some walking through facility and occasional light lifting (up to approximately 20 pounds).
WORK ENVIRONMENT: Normal office environment.
KEY PERFORMANCE INDICATORS (KPI)
Cost savings - measured, and tracked Prevention of "Out of Stocks" - measured, and tracked Inventory dollars on hand for purchased category - measured, and tracked Apply for this ad Online! ....Read more...
Type: Permanent Location: Hudson, North Carolina
Posted: 2026-04-28 14:10:08
