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1st Line Support - Central London - Financial Services - £30,000 to £34,000 (+ bonus) Are you looking to join a progressive wealth management firm that invests heavily in their technology? Do you want to work in a close-nit team, where progression and training is at the heart of their skill set?COMPANY OVERVIEWMy client is a privately owned Wealth Management firm, that is based solely in the UK.
Technology is at the heart of their operations, due to the ever changing trading landscape.
This is the reason all of their 1st to 3rd Line is internal, and no infrastructure service is outsourced!KEY DUTIESProvide 1st line internal and external support to our clients end users and external clients, with some 2nd line support when necessary.SKILLS REQUIRED
Experience of working in a Service Desk environmentExperience of using a Service Desk applicationExcellent communication skillsBasic understanding of a computer networkWindows 7 experience/exposure MS Office 2007/10 support skills (especially outlook)Experience in mobile telecommunicatesTo be familiar with the operational characteristics of all the Firm's systemsTo Provide 1st & 2nd (when necessary) line support logging via Service Desk application.To provide predominantly internal support, but some external support to clients who access their company online portal.To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T.
where they might be of use to the Firm
Desirable
Preferably educated to Degree/A Level/HND/City & Guilds or equivalent ITIL Certified - (Training is offered to achieve certs)
You must have excellent communication skills and hold at least 18months experience in a similar role.
....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £30000.00 - £34000.00 per annum
Posted: 2024-10-24 15:45:17
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Housing IDVA (Independent Domestic Abuse Advisor)
Job Summary
We are seeking a skilled and compassionate Housing IDVA to join our Violence Against Women and Girls (VAWG) service.
In this role, you will provide crisis intervention, advocacy, and housing-related support to women survivors of domestic abuse.
You will collaborate closely with housing providers and local councils, upskill housing practitioners, and provide vital support to women with housing challenges, ensuring their voices guide every stage of the process.
As part of the dynamic team, you will engage survivors, assess risks and needs, and develop safety plans.
You will manage a caseload of survivors while offering expertise in housing, tenancy, and risk management.
This role is essential to ensuring women with complex housing needs can access secure accommodation and have the support needed to live safely.
Key Responsibilities and Duties
Engagement & Advocacy: Proactively reach out to housing service providers and local councils to introduce the service, enhance their response to domestic abuse, and encourage referrals.
You will co-locate in housing services four days a week, providing briefings and supporting upskilling of housing workers.
Case Management: Hold a caseload of survivors and conduct comprehensive risk and needs assessments for women facing domestic violence.
Develop tailored support plans focused on short- and long-term safety planning, and offer appropriate advocacy and multi-agency referrals.
Housing Support: Provide expert advice on housing rights and options, support tenancy sustainment, and address barriers to accessing housing support for survivors.
Safeguarding: Assess risks to children and adults, ensuring safety measures are in place, and refer cases to safeguarding and Adult at Risk services where appropriate.
Attend multi-agency meetings to advocate for clients' safety and wellbeing.
Monitoring & Reporting: Ensure accurate and secure case recording and provide internal and external reports for safeguarding conferences, team meetings, and evaluation purposes.
Collaborate with the Data Insights Analyst to ensure project monitoring and evaluation.
Crisis Intervention: Participate in the duty team rota, conducting intake assessments and providing immediate crisis intervention as required.
Essential Knowledge and Qualifications
Relevant qualification or training in domestic abuse, criminal justice, housing, or social work.
Thorough understanding of domestic violence dynamics, including physical, emotional, and sexual abuse, forced marriage, and so-called ‘honour-based violence.'
In-depth knowledge of housing systems, tenancy sustainment, and the legal rights of survivors.
Knowledge of safeguarding procedures and legislation for both children and adults.
Essential Experience
Experience working with women affected by domestic abuse, particularly those with complex housing needs.
Strong risk and needs assessment skills, including safety planning and crisis intervention.
Proven experience of partnership working with housing providers or in a housing-focused role.
Demonstrated ability to advocate for survivors and work effectively within multi-agency partnerships.
How to apply:To apply submit your CV or contact oliver.jefferson@servicecare.org.uk or contact 01772 208962. ....Read more...
Type: Contract Location: Hammersmith and Fulham, England
Start: ASAP
Duration: 3 Months
Salary / Rate: £18 - £20 per hour
Posted: 2024-10-24 13:54:48
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Business Analyst - Merseyside ConstabularyRate: £35.58 per hourLocation: Merseyside - Rose Hill
Job Purpose:The Business Analyst will investigate and analyse the force's business activities, recommend changes to enhance efficiency, and coordinate the implementation of those changes.
The role will also involve identifying opportunities for automation and managing its implementation to streamline existing business processes.
Principal Accountabilities:
Act as the intermediary between business users across the force and the technical staff in the ICT department, as well as external partners.
Work with managers and users of current systems to understand business needs and processes.
Align work with the force's overall business improvement plan.
Identify improvement areas by analysing existing processes, consulting management and staff, and benchmarking against other organisations.
Recommend process improvements to eliminate inefficiencies and reduce effort.
Specify and document IT solutions to automate processes in collaboration with the ICT department and system providers.
Manage projects aimed at implementing business process changes and automation.
Document and assess outcomes and resources used before and after proposed changes.
Supervise and coordinate project teams.
Ensure compliance with the ACPO Guidance on the Management of Police Information.
Take responsibility for Health and Safety matters within the scope of the role.
Knowledge and Experience:
Excellent verbal and written communication skills to engage with diverse executives, managers, staff, and technical experts.
Proven track record in business analysis, process automation, and improvement within large organisations.
Strong analytical skills to interpret business needs and develop process maps and specifications.
In-depth knowledge of IT applications and Business Process Management software.
Project management experience to oversee the implementation of recommendations.
A degree or equivalent qualification in computing or related fields is preferred, but equivalent work experience will be considered.
A full clean driving license is required.
Contact:If you are interested, please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk. ....Read more...
Type: Contract Location: Merseyside, England
Salary / Rate: £27.58 - £35.84 per hour
Posted: 2024-10-24 11:24:52
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JOB DESCRIPTION
Summary - General Purpose of the Job:
Primary focus of this position will be to work directly with the business and corporate to develop and migrate our financial processes onto our corporate CFIN platform which will include new AP, AR, Close, Travel and Expense and Capital Processes and tools.
This position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling.
The scope of responsibility is for all CPG - all businesses, all locations.
Nurtures and insures the successful use of the application systems tools.
Provides total support to the users of SAP application system and ancillary software tools, including, configuration, enhancements & process improvements, problem resolution, training and education, report development.
Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Able to work independently.
Will works with the business directly to identify understand current pain points and be the voice as we develop standardized processes across the various RPM Businesses.
This can include managing re-design, developments, enhancements, training and or training documentations, introductions to new tools which may include Fiori, other SAP features or other third party integrated applications.
As part of these duties the following may apply: Architect solutions and alternatives to meet the specified requirements, such as: SAP baseline functionality, Fiori, third party applications which may include reporting, specialized configuration.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Performs systems analysis, design, configuration and programming tasks (spec development) related to enhancements, interfaces, data conversion and special reporting requirements, etc.
Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Effective communicator and strong collaborator, able to work across functions.
Self-motivated with leadership skills which will support leading the business through change.
Experience with training users and industry leading documentation practices. Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader, group leader or project coordinator to coordinate tasks related to a specific initiative or project that fall under the scope of this position.
Project management activities include planning, resource allocation, milestone tracking, coordinating with various stakeholders. Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Works directly with the FICO Global Lead to evaluate proposed changes on the rest of the organization and to coordinate resources required to support the implantation of process improvements and or new technologies.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale project, and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Supervisory Responsibilities:
This position has no direct reports at this time and has no hiring/firing authority.
However, may provide direction and supervision to project team members, consultants, contract programmers and temporary help, as required.
Supervision may include work assignment, quality review, training and scheduling.
Competencies:
Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance is preferred CPA would be an asset SAP Certification in related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years' experience in a Sr Accounting Role 7 - 10 years SAP implementation experience preferred In-depth experience with SAP S/4 HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years' experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Self-motivated / able to be a catalyst for change. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost-efficient business solutions, through the deployment of IT.
Has the ability to analyze requirements and identify opportunities to optimize our processes with a focus on those impacting the financial close.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
Experience in financial accounting and US GAAP and SOX control requirements.
In-depth experience with both costing-based and account-based COPA.
A working knowledge of RAR would be an asset.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations.
(0-50%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Works in an office environment with controlled climate and generally quiet conditions.
(80 - 100%) Exposure to CRT's.
(80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations.
(0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Daily lifts up to 30 lbs.
Laptop & Files.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Medina, Ohio
Posted: 2024-10-23 15:19:31
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Are you a Customer Quality Assurance Engineer or Analyst with a passion for delivering exceptional service quality? Do you have experience building and managing a team, or are you eager to take on that challenge?Insignis Talent is working with a rapidly growing Managed Security Service Provider (MSSP) that is actively seeking a Customer Quality Assurance Manager to join their team on a permanent basis.
In this key role, you will be pivotal in establishing a dedicated quality assurance function within the organization.Initially taking a hands-on approach, you will ensure the company's products and services consistently meet both customer expectations and regulatory requirements, while also implementing company-wide internal quality standards.
By fostering a culture of continuous improvement, you will drive initiatives to monitor, enhance, and sustain service quality across the customers.As a Customer Quality Assurance Manager, you will:
Customer Feedback & Issue Resolution
Lead the analysis of customer feedback, complaints, and returns to spot quality issues.
Be the primary contact for resolving customer quality concerns promptly.
Implement corrective and preventative actions (CAPA) to avoid future issues.
Quality Standards & Compliance
Develop and monitor quality assurance processes aligned with company standards.
Ensure products/services meet customer needs and comply with service level agreements.
Conduct internal audits to maintain and improve quality.
Continuous Improvement
Collaborate across teams (SOC, Integration, Platform, Change) to drive quality improvements.
Use data and metrics to enhance efficiency, quality, and customer satisfaction.
Lead root cause analysis and guide process improvements.
Team Leadership
Grow and manage the Quality Assurance team, fostering accountability and continuous improvement.
Facilitate cross-functional collaboration to meet customer quality expectations.
Reporting & Documentation
Prepare reports on quality performance, KPIs, and improvement plans.
Maintain up-to-date documentation of quality processes and feedback.
Present quality metrics and initiatives to senior management.
Skills/Experience/Qualifications
Proven experience in quality assurance focused on customer satisfaction.
Background in MSSP/Security Operations (SOC).
Proficiency in quality management tools and systems.
What's in it for you?
Competitive salary
Gym membership
24 days of holiday + bank holidays
Pension scheme
Training and development with recognized qualifications
Attendance at conferences and industry events
Annual off-site residential training
Access to an online training platform
Opportunities for global relocation with assistance
Weekly team socials
Enhanced maternity/paternity schemes
Supportive culture for career and personal growth.
Interested? Apply now! ....Read more...
Type: Permanent Location: Docklands, England
Salary / Rate: £50000 - £85000 per annum
Posted: 2024-10-23 10:10:30
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JOB DESCRIPTION
Tremco Construction Products Group brings togetherTremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Credit Analyst makes order release decisions.
Effectively and efficiently manage the company's accounts receivable to ensure that accounts receivable balances and customer payment withholding are kept to a minimum.
Review customer accounts for credit and terms.
Maintain \"days of sale\" past due percentages and \"bad debt write-off\" results.
Effectively establish & maintain limits and terms of sale.
Assist in the expediting of customer claims.
Minimize past due balances and reconcile accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Collection management of Accts Receivable through Getpaid Software system (faxes, emails, and calls). Order approval decision-making within company policy, through SAP computer system and Getpaid. Creditworthiness of new & existing accounts, involving investigation, recommendation, and decision-making.
Analysis and interpretation of financial statements. Expediting and following up on customer dispute claims. Reconciliation of Accounts Receivable, setting up payment plan procedures as needed. Monthly report updates using SAP reports and Excel spreadsheets. Determining and placing delinquent accounts for collection through 3rd party agency Coordinate and participate in meetings.
with customers, sales personnel, and other company members.
Assess problem accounts and make recommendations to Credit Director/Director of FP&A. Maintain knowledge of all bonding and lien laws in assigned states (where applicable). Maintain knowledge of all tax-exempt laws in assigned states. Special application preparation for write-off balances using SAP and Getpaid software systems. Assist with special projects
Hours 8 to 4:30 PM EST / Flexible
EDUCATION
Bachelor's Degree required
EXPERIENCE
Experience with mechanic lien filing experience preferred. Audit experience supporting internal and external auditors as required is a plus. Experience supporting sales teams is preferred.
OTHER SKILLS AND ABILITIES:
Working knowledge of Getpaid, SAP, Vertex, D&B, ReadSoft, Paytrace, and Outlook software systems preferred. This position also requires a certain level of negotiation skills when it comes to offering innovative financial solutions, utilizing communication and analytical skills which will increase sales volume while minimizing financial risk and protecting our company assets. Authorization levels are determined according to circumstances.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $55,000 and $60,000 plus a 12.5% bonus opportunity.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2024-10-22 23:07:18
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As the Digital Business Analyst you will be working within one of the best known and admired brands in the world, where you will be primarily focused on the relationship between the different parties to ensure user requirements are understood and clearly documented.
Main responsibilities:
You will be involved in the support of the start-up and planning phase - to ensure digital projects and initiatives are set up, delivering business requirements, business process design and functional design activities for Digital and E-Commerce projects, and translating business requirements into clear functional and business specifications in Jira and Confluence.
Skills & experience:
Essential -
Technical and functional experience in eCommerce systems and retail.
Experience in the delivery of (hybrid) Agile methodology & Jira (user story, ticket management.)
Working knowledge of HTML, JSP, Javascript, XML & JSON.
Advantage -
SAP Hybris, and Adobe Experience Manager (AEM) highly preferred.
Working conditions:
37.5 hour week, hybrid working.
If this Digital Business Analyst role is of interest, then please apply now ....Read more...
Type: Permanent Location: Chertsey, England
Start: flexible
Salary / Rate: £58000 - £60000 per annum + 15% bonus
Posted: 2024-10-22 11:55:43
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Are you a seasoned risk management professional looking to make a significant impact in a growing team? A leading foreign Bank is seeking an experienced Risk Manager with 10 years of risk management experience in a UK-regulated financial institution to join their Risk Management and Regulatory Compliance Department.
This role offers salary range of £70,000 - £80,000 and excellent benefits.
As a Risk Manager, you'll play a pivotal role in overseeing and improving the risk management framework across the bank.
Why Apply?
* Lead and develop a growing risk management team with 5 direct reports.
* Oversee key risk governance frameworks (ERMF, ESG Framework) while strengthening risk processes.
* Work closely with senior leadership and regulatory bodies to ensure compliance and enhance reporting systems.
You will be responsible for:
* Provide independent oversight and manage risk-related activities across all business units.
* Lead a team including Credit Risk, Operational Risk, and Information Security Officers.
* Oversee and enhance risk reports and Board-level presentations (ICAAP, ILAAP).
* Ensure the Bank complies with regulatory requirements, submitting timely reports and conducting assessments.
* Manage capital adequacy, liquidity assessments, and compliance with regulatory returns.
* Liaise with internal audit, external auditors, regulators, and consultants to lead key projects.
* Offer training and mentoring to elevate risk awareness and management across the organisation.
What we're looking for:
* Previously worked or in a similar role within bank such as Risk Manager, Risk and Compliance Manager, Risk Officer, Operational Risk manager or Senior Risk Analyst.
* Minimum 10 years of risk management experience in a UK-regulated financial institution.
* Strong leadership and organisational skills, with proven expertise in UK and European regulations.
* Exceptional analytical skills and experience in mortgage lending and trade finance (preferred).
* Advanced skills in Microsoft Excel and project management capabilities.
Why this role? This is a second-line defence position where youll be an integral part of a dynamic team, shaping the risk management strategy for a growing bank.
Youll gain exposure to high-level decision-making and regulatory projects, all while supporting the Bank's operational resilience and ensuring risk compliance.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: London, England
Start:
Duration:
Salary / Rate: £70000 - £80000 Per Annum
Posted: 2024-10-22 11:28:09
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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is Sales and Distribution.
The scope of responsibility is for Tremco North American operations; all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale project and provides appropriate status information regarding projects. Coordination.
Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree is preferred. SAP Certification in related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in Customer Service and or Distribution. 4+ Years SAP S/4HANA implementation experience is preferred. 3+ Years SAP Super User in related discipline.
- Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Experience in SalesForce integration with SAP would be an asset Building reports in PowerBI knowledge would be an asset
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Skills and Abilities:
None.
Other Qualifications:
In-depth EDI knowledge is preferred
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations.
(0-50%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Works in an office environment with controlled climate and generally quiet conditions.
(80 - 100%) Exposure to CRT's.
(80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations.
(0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Daily lifts up to 30 lbs.
Laptop & Files.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2024-10-21 23:13:21
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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR).
The scope of responsibility is for Tremco Americas operations all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance or accounting is preferred.
SAP Certification in RAR and related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations.
(0-50%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2024-10-21 23:10:51
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Are you an experienced data professional with experience across data analysis & insight, data management, and data cleansing? Do you have strong Excel skills and a background working with Social Housing &/or Property Asset Management data? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Data Analyst, providing you with opportunity to make a real difference.
As a specialist provider of IT resource to the Housing & Property Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers and offering you the opportunity to work on some exciting projects as well as BAU.
This is a permanent opportunity offered on a hybrid basis with at least two office days per week at a London office.The objective of the role will be to act as a data steward for a company and ensure that the organisation can be reliably informed by their data.
Your day-to-day activities will cover a breadth of tasks from reviewing data and providing report, insight, and analysis, undertaking market research, identifying opportunities where data suggests and all associated documentation.
You will also compile and maintain a Data Register, deliver performance monitoring, bench-marking, and analysis; compile all statutory reporting returns such as Housemark or NROSH; develop reports & dashboards; act as a data liaison for all system implementations & upgrades; and facilitate data literacy across the organisation.Must Have
A commercial track record in data, information or performance analysis and an understanding of the principles of data management, data manipulation, and data cleansing.
Experience working with Social Housing &/or Property Asset Management data sets.
At least a basic understanding of SQL scripts, and the desire to learn and become more advanced.
MS Excel skills to VLOOKUP, XLOOKUP & Pivot chart/table capability
Identification of data errors through exception reporting and subsequent data cleansing.
Experience working with data from multiple sources.
Nice to have / Will Strengthen Application
Free hand SQL scripting to interrogate data sets.
Advanced MS Excel skills including Power Pivot Tables, DAX, VBA, and/or macros.
Business Intelligence tools - Power BI, SSRS, or MS Report Writer.
Experience working with data sets from social housing and / or with social housing management or property asset management systems (Such as Civica Cx, NEC Housing, MRI/Orchard, Aareon QL, Capita One/OPENHousing, MIS ActiveH, or similar.)
Relevant certification or education.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving, excellent presentation skills, and meticulous record keeping.
This role is hybrid, with two days in the office in North London, with the rest working from home.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: London, England
Duration: Permanent
Salary / Rate: £40000 - £44000 per annum + Excellent Benefits
Posted: 2024-10-18 16:48:17
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Are you a Customer Quality Assurance Engineer or Analyst with a passion for delivering exceptional service quality? Do you have experience building and managing a team, or are you eager to take on that challenge?Insignis Talent is working with a rapidly growing Managed Security Service Provider (MSSP) that is actively seeking a Customer Quality Assurance Manager to join their team on a permanent basis.
In this key role, you will be pivotal in establishing a dedicated quality assurance function within the organization.Initially taking a hands-on approach, you will ensure the company's products and services consistently meet both customer expectations and regulatory requirements, while also implementing company-wide internal quality standards.
By fostering a culture of continuous improvement, you will drive initiatives to monitor, enhance, and sustain service quality across the customers.As a Customer Quality Assurance Manager, you will:
Customer Feedback & Issue Resolution
Lead the analysis of customer feedback, complaints, and returns to spot quality issues.
Be the primary contact for resolving customer quality concerns promptly.
Implement corrective and preventative actions (CAPA) to avoid future issues.
Quality Standards & Compliance
Develop and monitor quality assurance processes aligned with company standards.
Ensure products/services meet customer needs and comply with service level agreements.
Conduct internal audits to maintain and improve quality.
Continuous Improvement
Collaborate across teams (SOC, Integration, Platform, Change) to drive quality improvements.
Use data and metrics to enhance efficiency, quality, and customer satisfaction.
Lead root cause analysis and guide process improvements.
Team Leadership
Grow and manage the Quality Assurance team, fostering accountability and continuous improvement.
Facilitate cross-functional collaboration to meet customer quality expectations.
Reporting & Documentation
Prepare reports on quality performance, KPIs, and improvement plans.
Maintain up-to-date documentation of quality processes and feedback.
Present quality metrics and initiatives to senior management.
Skills/Experience/Qualifications
Proven experience in quality assurance focused on customer satisfaction.
Background in MSSP/Security Operations (SOC).
Proficiency in quality management tools and systems.
What's in it for you?
Competitive salary
Gym membership
24 days of holiday + bank holidays
Pension scheme
Training and development with recognized qualifications
Attendance at conferences and industry events
Annual off-site residential training
Access to an online training platform
Opportunities for global relocation with assistance
Weekly team socials
Enhanced maternity/paternity schemes
Supportive culture for career and personal growth.
Interested? Apply now! ....Read more...
Type: Permanent Location: Docklands, England
Salary / Rate: £50000 - £60000.00 per annum
Posted: 2024-10-16 14:09:30
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Job Description:
Our client, a financial services firm, is looking for a Data Analyst to join the team in Edinburgh.
Working in a small team this role will provide the opportunity to liaise with various teams to design and implement data solutions that leverage existing technologies.
This role is 5 days a week in the office.
Skills/Experience:
Experience working in a data analysis/reporting role within financial services
Knowledge of SharePoint, Power Apps, and Tableau
Understanding of data architecture principles and experience designing or optimising data infrastructure.
Familiarity with API integration and open-source data platforms.
Advanced Excel skills and familiarity with SQL or other query languages.
Strong problem-solving skills
Core Responsibilities:
Develop and maintain data reporting capabilities for both clients and their underlying investors using Tableau and other reporting tools.
Design custom dashboards, visualisations, and reports to enhance insights for stakeholders.
Assist with the review and assessment of the current data architecture of the business, identifying opportunities for optimisation and standardisation.
Assist with the development of API-driven approaches to enable seamless data interrogation and integration with external systems.
Liaise with internal teams to help gather requirements and translate them into actionable data solutions.
Engage with IT/external vendors to ensure the efficient integration of new data platforms and technologies.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 15846
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we're committed to protecting and respecting your privacy.
Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.
By engaging with us (either by applying for a job we're advertising, registering through our website, or getting in touch with our business) you're agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.
For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM ....Read more...
Type: Permanent Location: Edinburgh, Scotland
Start: ASAP
Posted: 2024-10-16 13:49:48
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Job Description:
Our client, a financial services firm, is looking for a Data Analyst to join the team in Edinburgh.
Working in a small team this role will provide the opportunity to liaise with various teams to design and implement data solutions that leverage existing technologies.
This role is 5 days a week in the office.
Skills/Experience:
Experience working in a data analysis/reporting role within financial services
Knowledge of SharePoint, Power Apps, and Tableau
Understanding of data architecture principles and experience designing or optimising data infrastructure.
Familiarity with API integration and open-source data platforms.
Advanced Excel skills and familiarity with SQL or other query languages.
Strong problem-solving skills
Core Responsibilities:
Develop and maintain data reporting capabilities for both clients and their underlying investors using Tableau and other reporting tools.
Design custom dashboards, visualisations, and reports to enhance insights for stakeholders.
Assist with the review and assessment of the current data architecture of the business, identifying opportunities for optimisation and standardisation.
Assist with the development of API-driven approaches to enable seamless data interrogation and integration with external systems.
Liaise with internal teams to help gather requirements and translate them into actionable data solutions.
Engage with IT/external vendors to ensure the efficient integration of new data platforms and technologies.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 15846
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we're committed to protecting and respecting your privacy.
Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.
By engaging with us (either by applying for a job we're advertising, registering through our website, or getting in touch with our business) you're agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.
For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM ....Read more...
Type: Permanent Location: Edinburgh, Scotland
Start: ASAP
Posted: 2024-10-16 13:47:40
