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Our client is looking for an experienced IT Support Engineer (2nd/3rd Line) to join their IT team.
This is an excellent opportunity for a hands‑on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast‑paced environment.You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business. The RoleAs an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end‑user environments, acting as a primary escalation point for technical issues.
You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security.This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security. Key Responsibilities-Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services-Act as a primary escalation point for complex technical issues-Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices-Troubleshoot and support:-Microsoft 365 (Exchange, Teams, SharePoint)-Entra ID (Azure AD), Conditional Access and identity management-Intune and endpoint management-Windows desktop and server environments-Support and maintain Azure and cloud‑based services-Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching-Perform root cause analysis and implement long‑term technical fixes-Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials-Contribute to IT projects, system upgrades and deployments-Create and maintain technical documentation and knowledge base articles-Work closely with the IT Technical Lead and provide cover when required-Liaise with third‑party vendors and service providers Skills & ExperienceEssential-Proven experience in an IT support role covering 2nd and 3rd line responsibilities-Strong experience with:-Microsoft 365-Entra ID / Active Directory-Intune / endpoint management-Azure (administration, networking and identity)-Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)-Experience supporting Windows server and desktop environments-Knowledge of Microsoft security tools and best practices-Strong troubleshooting skills across multiple systems-Experience working within a small to mid‑sized IT team Desirable-PowerShell scripting or automation experience-Backup and disaster recovery exposure (e.g.
Veeam)-Experience with Dynamics 365 or other business systems-Familiarity with ITIL‑aligned processes
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Type: Permanent Location: London, England
Start: 07/05/2026
Salary / Rate: £36000 - £42000.00 per annum
Posted: 2026-05-07 14:39:47
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We are currently working with a rapidly growing financial services company to recruit an Application Support Engineer, you will receive full training and support on the companies in house applications The role:-Provide effective technical support for applications.-Troubleshoot issues reported by clients, ensuring issues are documented, tracked, addressed and resolved in a timely manner and in accordance with agreed SLAs.-Work closely with stakeholders, business analysts and developers on issue resolution and solution delivery.-Effective and regular communication with clients to ensure exemplary customer service is delivered for each ticket raised.-Gather and analyse client requirements for RFCs (requests for change), write detailed specifications and assist in their development.-Deliver high quality work to strict timelines.-Test and document software according to the functional requirements.-Assist in the deployment of application updates.-With training, assist in debugging existing code, and designing and implementing client RFCs, ensuring code is robust, efficient and reusable.-Ensure the best possible performance, quality, and responsiveness of applications.Support other team members and contribute to their training. Required experience
Experience working in an application or software support role.Strong in analysis and problem solving.Must be highly focused, self-motivated, and disciplined.Excellent communication skills.
Ability to present highly complex technical concepts for a non-technical audience.Strong focus on attention to detail, rigorous in testing and completion of a task.Good organisation and able to work under pressure.A willingness and drive to learn new skills.Comfortable working both autonomously and as part of a team.
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Type: Permanent Location: Fareham, England
Start: 08/04/2026
Salary / Rate: £29000 - £30000.00 per annum
Posted: 2026-04-24 11:55:08
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IT Support AnalystUp to £28,000 DOESouth West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary.
Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary.
Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
Image laptops and desktops using SCCM.
Create and manage user accounts using Active Directory and MS Exchange and Office 365.
Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
Respect confidentiality of customer information and promote adherence to security policies.
Maintain accurate records of IT assets
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics.
Must have CompTIA certifications at least one partIdeal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things.
With over 800 employees in the business you will provide support across offices in and around London.
Their belief in people is the driver behind everything they do.
The company strives to attract talented IT engineers that are specialists in their fields.
Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally.
In addition to this commitment, talent and sheer hard work gets noticed and rewarded.
For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pmBase salary will be up to £28k25 days' annual leave Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career pathContinual professional development plansExcellent benefits such as company pension/healthcare/season ticket loanAccess to onsite gym
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Type: Permanent Location: West London, England
Start: 17/05/2026
Salary / Rate: £28000.00 - £30000.00 per annum
Posted: 2026-04-24 10:42:21
