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The Role
Civil Enforcement Officer - Swale, Kent - Full-Time 40 hours - £25,396.80 per annum
Do you enjoy working outside?
Would you like to have a positive impact on your local area?
Are you 18 or older?
Do you have a FULL and valid UK driving licence?
An exciting prospect has arisen for a Civil Enforcement Officer in Kent.
Civil Enforcement Officers ensure that all drivers follow parking policies on public streets and in car parks.
They are an important part of keeping our roads moving and ensuring public safety.
This opening would suit someone who;
- Enjoys working outside, think of all that fresh air and exercise!
- Wants to join a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service skills and enjoy working with the public.
- Likes to be part of a large diverse team but can work by yourself without too much direction.
- Is resilient, reliable, and conscientious.
Does this sound like you? If so, what will you bring?
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And you will report any defects to street furniture, such as signs and road markings.
- You will be using hand-held computers, two-way radios and body cameras in this role
APCOA offers full training and development for our successful applicants. Many of our current managers started out as Civil Enforcement Officers, so APCOA will give you the chance to kickstart your career!
At APCOA, we are always trying to think of new ways to reward our hardworking staff! Some of the benefits on offer to you are:
- £25,396.80 per annum
- 40 hours per week 5 days from 7 Mon-Sun 07.30 -22.00
- 20 days annual leave plus 8 Bank Holidays
We also provide, uniform, employee awards, a discount scheme and a pension scheme.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Sittingbourne,England
Start: 30/05/2025
Salary / Rate: £25,396.80 per annum
Posted: 2025-05-30 17:46:05
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Job Description:.
Our client, an investment bank in London, is recruiting for an EU Regulatory Remuneration Policy Specialist / Compensation and Benefits Specialist to join their compensation team on a 12-month contract.
The successful individual will play a key role in supporting the implementation, review, and compliance of remuneration policies across the EMEA region.
Skills/Experience:
Robust experience in EU regulatory remuneration within financial services (CRDV, IVV, EBA Guidelines)
Strong analytical skills and ability to interpret complex regulatory frameworks
Highly organised with strong project management and prioritisation skills
Detail-oriented with a problem-solving mindset and the confidence to challenge where needed
Background in Compensation, HR Risk Management, or Compliance preferred
Core Responsibilities:
Support the annual review and implementation of Material Risk Taker (MRT) identification frameworks for European entities
Prepare reports and briefing materials for regulatory bodies and internal governance committees, including Management Boards and Remuneration Committees
Communicate regulatory impacts to business heads and stakeholders, including those arising from Brexit
Model fixed pay allowances for MRTs and enhance analytics on remuneration structures
Lead the development and submission of key regulatory disclosures including CRR450, Section 12, High Earners and Benchmarking reports
Serve as a subject matter expert on EU remuneration regulations (CRDV, UCITS V, IFD, IFPR, etc.)
Provide regulatory expertise and support to Internal Audit, External Auditors, and Remuneration Officers
Collaborate closely with global Compensation teams in New York and Asia to ensure consistency and compliance
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16104
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we're committed to protecting and respecting your privacy.
Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.
By engaging with us (either by applying for a job we're advertising, registering through our website, or getting in touch with our business) you're agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.
For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS ....Read more...
Type: Contract Location: London, England
Start: ASAP
Posted: 2025-05-27 16:20:18
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An exciting opportunity has arisen for a Third Party Risk and Operational Resilience Analyst to join a prestigious foreign bank based in the heart of Central London.
This is an office-based role offering a salary range of £40,000 - £50,000and excellent benefits.
This role is ideal for someone with experience supporting vendor, supplier, or third-party risk management in a banking or regulated financial services environment.
As a Third Party Risk Analyst reporting into the Operational Resilience team, you will play a crucial role in managing and monitoring third-party and supplier risk, ensuring compliance with internal policies and regulatory standards such as FCA, GDPR, UK DPA, and ISO 27001.
You will be responsible for:
* Support the onboarding, risk assessment, and ongoing monitoring of third parties, vendors, and service providers.
* Assist with ensuring all supplier contracts, SLAs, and KPIs are aligned with internal governance and external regulatory expectations.
* Maintain up-to-date records on supplier due diligence, compliance checks, and risk metrics.
* Coordinate with internal teams (Legal, Procurement, Risk) to manage contractual reviews and support procurement processes.
* Track performance issues, escalate risk concerns, and help drive improvements in third-party oversight.
* Contribute to internal audits and regulatory reviews regarding third-party governance.
* Stay informed of changes to regulatory frameworks such as FCA rules, GDPR, and ISO 27001.
What we are looking for:
* Previous experience as a Risk Officer, Risk Analyst, Risk Specialist, Procurement Analyst, Supplier Relationship Manager, Supplier Management Analyst, Operational Resilience analyst or in a similar role within a regulated financial services environment.
* Understanding of risk and compliance requirements under FCA, ISO 27001, and UK GDPR/DPA.
* Familiarity with contract management, vendor onboarding, and procurement procedures.
* Strong administrative, organisational, and communication skills.
* Experience using vendor management systems (VMS) or similar tools would be beneficial.
Apply now to become a key part of a collaborative team and make an impact in the evolving world of third-party risk.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Central London, England
Start:
Duration:
Salary / Rate: £40000 - £50000 Per Annum
Posted: 2025-05-27 14:55:13
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Must have Worked with Young People and/or in a Criminal Justice Setting!
General Duties
To work as part of the Youth Offending Court Team servicing the Birmingham Youth, Magistrates and Crown Court to fulfill the statutory requirements placed on the Youth Offending Service by the Crime and Disorder Act 1998 and any proceeding legislation.
This will include:
The Youth Offending Service promoting the quality of its work in partnership with the Criminal.
Justice Agencies and the Judiciary.
Influencing remand and sentencing decisions, particularly in reducing the use of remands to youth detention.
Undertaking assessments including safeguarding and vulnerability to determine the appropriateness of placements in respect of children and young people entering the secure estate and delivering these services in line with the expectations of the Youth Justice Board.
Enforcement of Statutory YOT Orders including preparing and conducting the prosecution of breach and revocation proceedings in court.
The collection, collation and maintenance of data necessary for the efficient performance and evaluation of the YOT services.
Liaison with other agencies involved in the court process, including the presentation and dissemination of YOS information, formal reports and interventions to Judges and Magistrates.
To contribute to the delivery of a service that offers equality of opportunity and has regard for the needs of children, young people and their parents or carers.
The Co-ordination of remands to local authority accommodation at the Court stage.
The production of placement information and post custody reports within the asset plus framework as required by the Youth Justice Board.
Skills and Abilities
Ability to produce good quality court reports.
Ability to co-ordinate the assessments of young people with regard to public protection prevention of offending, risk and safeguarding
Ability to work well in a pressurized environment, meeting short deadlines and prioritize workload accordingly
Ability to ensure that the YOS electronic database is kept up-to-date daily and contribute to statistical monitoring for the team.
Good understanding of the role of a YOT Court Officer.
Ability to communicate effectively verbally and in writing with court users, agencies, other professionals, field teams, parents and young people.
Ability to maintain concise records of formal processes and ensure appropriate dissemination.
Ability to operate as a team member in a busy environment.
Essential
Must have Enhanced DBS
Experience of work within the Criminal Justice setting including the application of risk frameworks.
Experience of working with young people who offend and their families.
Experience of meeting the needs of varying racial and cultural communities and young women.
Experience of report writing.
Experience of undertaking assessments including safeguarding and vulnerability.
Working knowledge and awareness of Children & Young People Legislation, in particular the Criminal legislation as it applies to young people and children.
Knowledge and understanding of the bail and remand process as it relates to young people.
Experience of working with young people who offend and their families
Experience of meeting the needs of varying racial and cultural communities and young women
Experience of report writing
Experience of undertaking assessments including safeguarding and vulnerability
Working knowledge and awareness of Children & Young People Legislation, in particular the Criminal legislation as it applies to young people and children.
Knowledge and understanding of the bail and remand process as it relates to young people.
Ability to work Bank Holidays and Saturdays on a Rota basis.
A social work qualification is advantageous but not essential.
....Read more...
Type: Contract Location: Birmingham, England
Salary / Rate: £16 - £17 per hour
Posted: 2025-05-23 11:23:12
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Purpose for the Role
To provide a comprehensive high quality homeless prevention, support and advice service to all households who are homeless or threatened with homelessness.
To provide an assessment service to customers presenting to ascertain what duties are owed to them by the authority and what alternative housing options are available to them.
To demonstrate comprehensive knowledge and understanding of Homelessness legislation and case law coupled with hands-on experience of preventing homelessness and making statutory decisions.
To develop specialist knowledge and skills in relation to customers required to enable the delivery of a flexible and responsive housing needs service that can effectively meet changing demands and customer pressures.
To keep up to date, clear, accessible and accurate casework and data records and report on performance as required.
Duties and Responsibilities
To prevent and resolve homelessness through the provision of confidential and impartial advice and information to customers approaching the Housing Needs Service about their housing rights and obligations under legislation and policy either in offices or other locations as required.
To actively and positively promote and deliver the homeless prevention agenda identifying appropriate housing options and utilizing the prevention tools available, such as DHP for customers that will resolve their accommodation problems and reduce the need for the provision of temporary accommodation within agreed timeframes.
To maintain detailed, accurate case notes and reports, update computerised records, conduct correspondence and respond to enquiries as required to efficiently progress cases to resolution.
To provide advice and practical assistance when required to customers in respect of security of tenure across all types of tenure, including matrimonial rights and and attending court as needed in order to prevent homelessness.
To investigate landlord and tenant disputes including allegations of harassment and illegal eviction within the meaning of the Protection from Eviction Act 1977 and Protection from Harassment Act 1997, intervening and negotiating with all parties as required to prevent homelessness.
To provide information about debt counseling and money advice services to customers in rent or mortgage arrears including advice on the availability of welfare benefits and prioritizing debts, referring people to the DWP, Housing Benefit Service or CAB as appropriate.
To negotiate with landlords, Banks, Building Societies and other lenders, estate agents and solicitors on behalf of customers in rent or mortgage arrears.
To undertake a comprehensive assessment of vulnerable customers in respect of their support and housing related needs including the risk to themselves and others.
To make appropriate referrals to supported accommodation services for vulnerable clients and ensure that a move on pathway is developed for each household as required.
To liaise with other statutory services as appropriate who may owe a duty to vulnerable customers under legislation other than the homelessness acts.
To answer members enquiries and draft responses to complaints / enquiries on individual cases as required.
To provide statistical information on performance as requested.
To positively participate in personal supervision sessions, team meetings and contribute to service development and planning.
To be self servicing in respect of administrative tasks related to this role, including contemporaneous and accurate record keeping, file maintenance and responding to all enquiries by customers and other agencies.
Knowledge
Detailed and up to date knowledge of all relevant case law pertaining to homelessness and its application.
Knowledge of Landlord & Tenant Legislation, the Housing Act 1985 and Protection from Eviction Act 1977.
Detailed working knowledge of homeless prevention initiatives and their application and effectiveness Detailed working knowledge of the welfare benefit system and its application.
Detailed working knowledge of other agencies, both statutory and voluntary providing relevant advice and assistance to customers under alternative legislation and in all forms of tenure.
A detailed understanding and application of the terms and conditions contained in the range of tenancy agreements across all tenures.
Skills
A high level of ICT skills to use packages such as word, excel, outlook and bespoke databases
Excellent interviewing skills to extract relevant information from customers and complete accurate assessments.
Excellent communication skills at all levels Excellent negotiating skills with varied parties, including partner agencies and internal colleagues.
Excellent written skills to be able to produce detailed and accurate reports and letters to the public and other professionals.
Ability to avoid and manage conflict and stress.
Experience
Experience of composing and issuing detailed and legally robust S184 decision letters in line with the duties owed to customers under the homelessness legislation.
Experience of producing detailed and accurate reports and letters to the public and other professionals.
Experience of working in a demanding front line service in a housing environment.
Experience of “front line” interviewing and of dealing effectively with confrontational situations.
Experience of working with vulnerable client groups and providing appropriate support as required.
Experience of giving detailed advice on a range of welfare benefits to customers to enable them to resolve their accommodation difficulties.
Experience of working effectively as a part of a busy team as well as being able to manage your own case load.
Experience of advocating on customer's behalf with other statutory and voluntary agencies and members of the public. ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £19 - £20 per hour
Posted: 2025-05-14 17:01:17
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Company pension contributions of up to 8% and an annual leave entitlement of 25 days plus Bank Holidays are just a few of the perks that the HSE Officer will enjoy whilst working for a Global Engineering and Manufacturing leader, with over 20 worldwide locations employing 1000 + staff.
This employer is recognised globally for quality and innovative deliverables.The successful HSE Officer will be easily able to commute to HUDDERSFIELD from surrounding towns & cities, including Leeds, Dewsbury, Halifax, Wakefield and Brighouse.Key Responsibilities of the HSE Officer will include:
Support the UK HSE Lead to ensure Health and Safety and Environmental policies are consistently implemented throughout the large organisation
Promote Health and Safety and Environmental improvements by engaging all levels of stakeholders
Collate, report and investigate accidents and near misses
Ensure HSE training is delivered in accordance with regulatory requirements
Conduct risk assessments across the entire site
Support in ISO14001 & ISO 45001 maintenance and auditing
For the HSE Officer role, we are keen to receive CV's from candidates who possess:
Experience as a HSE Officer or similar within a Heavy Engineering environment (highly desirable)
Experience maintaining or auditing ISO14001 and ISO45001 within an Engineering or Manufacturing environment
The ability to collaborate and engage with stakeholders of all level
Salary & Benefits:
up to £41,300 (£35k + £6300 18% shift allowance) depending on experience
Alternate shift patterns
Day shift - 0630am - 1430pm Monday to Friday
Evening shift - 1330pm - 2100pm Monday to Thursday and 1330pm to 1730pm Friday
37.5 hours per week
25 Days annual leave + Bank holidays
Company pension contributions of up to 8%
Please be aware that many roles working for our client will be subject to both security and export control restrictions.
These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.You must meet Right to Work in the UK criteria and achieve the required security and clearance requirements to undertake this role.To apply for the HSE Officer role, please click “Apply Now” and attach an updated copy of your CV.
Alternatively, please contact Alex Feather at E3 Recruitment for more information.
....Read more...
Type: Permanent Location: Huddersfield, England
Start: ASAP
Salary / Rate: £35300.00 - £41300.00 per annum
Posted: 2025-05-14 10:36:23
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An exciting opportunity has arisen for a Credit Risk Manager to join a prestigious foreign bank based in the heart of Central London.
This is an office-based role offering salary £75,000 and benefits.
As a Credit Risk Manager, you will be reporting directly to the Head of Risk Management and Regulatory Compliance, this role will provide essential support to customer-facing 'first line' business roles and collaborate with the Bank's risk committees, including the Management Credit Committee (MCC) and the Board Credit Committee (BCC).
Key Responsibilities:
* Analyse mortgage and loan applications, assessing creditworthiness, financial background, and ability to repay.
* Appraise loan/mortgage product types, terms, conditions, pricing, and required covenants.
* Support customer relationship managers to ensure excellent service, prompt decisions, and clear communication of terms.
* Monitor, control, and report on loan portfolio performance, identifying trends and improving the credit risk profile.
* Prepare and present regular credit risk reports and management information.
* Maintain and update the bank's credit risk policies in line with market conditions and the bank's objectives.
* Monitor loan arrears, gather relevant information, and provide regular reports.
* Manage mortgage broker selection and oversight policies.
* Review underwriting and decision-making processes to ensure compliance with loan conditions.
* Review and assure credit risk model outputs, such as expected credit loss (ECL) and IFRS9 calculations.
* Conduct stress testing on the loan portfolio and support the bank's ICAAP process.
* Assist the Head of Risk Management and Regulatory Compliance and executives in regulatory matters and meetings.
Key Experience:
* Previously worked as a Credit Risk Manager, Credit Risk Analyst, Credit Risk Officer or in a similar role.
* Background in credit risk management within a UK-regulated financial services setting
* Solid knowledge of UK regulations (PRA, FCA), including Consumer Duty and Basel 3.1
* Solid understanding of banking operations, including retail banking, mortgages, SME lending, and associated risks and regulations.
* Confident presenting to and influencing senior stakeholders and committees
* Skilled in Microsoft Office, particularly Excel, Word, and PowerPoint
* Good understanding of financial services processes, procedures, and controls.
Apply now for this exceptional Credit Risk Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Central London, England
Start:
Duration:
Salary / Rate: £75000 - £75000 Per Annum
Posted: 2025-05-10 14:15:06
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Community Dental Officer Jobs in Boston, Lincolnshire.
ZEST Dental Recruitment working in partnership with an established dental practice is seeking to recruit a Community Dental Officer.
Community Dentistry
Dental Officer
Part-time position - 3 or 4 days per week available
Boston, Lincolnshire
The role would be based in Boston, but would require occasional travel across the Lincolnshire service for staff meetings/events, training, and occasional absence cover (mileage paid)
Domiciliary visits also required more locally
Salaried position - Band A - £47,653-£71,479 (pro-rata)
Annual leave 27-32 days (pro-rata) + bank holidays
Additional benefits including paid indemnity insurance, NHS practitioner pension or personal pension matched up to 7%
Non-UDA NHS dentistry for patients with additional needs
Great opportunity to work without time constraints and really get to know your patients without the pressures of typical NHS dentistry
Combination of regular patients, and referrals for one off courses of treatment (referrals typically anxious patients, or in need of sedation)
Patients will typically have additional needs not able to be met by general high-street practice
Excellent opportunities for career progression and professional development, including mandatory training in inhalation sedation
Very supportive team and wider organisation, suitable for a dentist new to community dentistry, or younger in their career (FD/DCT+1)
Due to the nature of the patient base, the role will generally require a fair amount of liaison with other medical professionals, consultants etc
Clinical work generally not too complex, typical routine adult and paediatric dentistry, extractions, dentures etc
Permanent position
Reference: JG4236
This is an excellent opportunity for a dentist looking to exercise a high degree of patient care in a setting outside of the typical high street practice.
This service provides care to adults and children who are potentially vulnerable, and have additional needs that could not be met in typical high street practice- the role would be well-suited to a dentist who values spending time with their patients and providing care to those most in need.
Due to the nature of the role, the scope of clinical treatment is limited to more routine treatments available on the NHS.
You will see a mix of both registered patients under the care of the service for all routine dentistry, and referrals (typically from GP) who will attend for a one off, particular course of treatment.
Many of these patients at some time or another will require sedation, therefore all clinicians within the service are provided with accredited sedation training, and there will be regular opportunity to utilise these skills.
The service is provided out of two well-equipped dental surgeries situated in a medical centre, and is fully equipped to handle a range of additional needs including a hoist, wheelchair and bariatric bench.
In addition to working out of these surgeries, dental officers will also be required to provide domiciliary care to certain patients where appropriate, there would also be travel required occasionally to other parts of the wider county for staff meetings, and training.
This position is an employed role, offering a salary band between £47,653-£71,479 (pro-rata) dependent on experience - candidates younger in their career or new to community care will be well-supported by a well-established network of clinicians, and support staff.
The service offers a diverse range of career pathways and opportunity for professional development, providing a great alternative choice to high street practice for dentists who place a high premium on continued learning and development, job satisfaction, and want to make a difference in their community.
Successful candidates will be GDC registered dentists, have an active dentist performer number and have experience of providing NHS dental treatment in the UK.
For further information regarding this dentist position, confidential enquiries can be made by submitting your CV to ZEST Dental.
All applications and enquiries will be treated in the strictest of confidence. ....Read more...
Type: Permanent Location: Boston, England
Posted: 2025-05-09 14:00:23
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Complaints and Incidents Officer Location: Harlow, Essex Contract: Permanent Hours: Full time, part time and condensed working hours considered.
Hybrid. Salary: Competitive + benefitsMeditalent have an exciting opportunity for an experienced Complaints and Incidents Officer to join a well-established team at a leading healthcare provider based in Harlow, Essex.
As Complaints and Incidents Officer, you will lead and manage investigations into patient complaints/safety incidents, in order to improve patient outcomes.Key Responsibilities:
Work alongside both internal/external stakeholders to run thorough investigations into patient complaints and safety incidents.
Determine the root caused of incidents/complaints and develop corrective and preventative procedures.
Provide continuous improvement by recommending initiatives that enhance service quality and patient safety.
Make sure that all investigations and actions align with guidelines.
Collaborate with colleagues and external stakeholders to encourage best practises in patient safety and incident management.
The right candidate:
Have experience in healthcare or a related field.
Have experience within incident investigations and patient safety within a healthcare setting.
Have experience with SEIPIS framework/similar and root cause analysis techniques.
Be confident in liaising with colleagues of all levels.
Benefits:
Generous holiday allowance + bank holidays
Training and development programmes.
Employee discounts at a range of retailers.
And much more….
For more information, please apply with your cv! ....Read more...
Type: Permanent Location: Harlow, England
Posted: 2025-05-06 09:17:26
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We are looking for someone with Customer Service/Contact Centre experience to sit within the Contact Centre service, this service takes all front line calls across around 15 different services, so the candidate needs to be experienced in lots of telephone work, have good/excellent ICT knowledge as there is a lot of back of systems, ability to deal with difficult customers, ability to work to timescales and under pressure at times.
Responsibilities
Deal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first point of contact.
Respond to customer correspondence.
Process contacts recording information.
Answer incoming calls promptly and make the required connection.
Liaise with colleagues in other teams and departments to resolve customer contacts.
Where necessary liaise with service providers to fulfil a customer contact.
Maintain and enhance the commitment to customer care and quality of service standards.
Seek out answers to enquiries which have not been asked before or are of an unusual /infrequent nature.
Resolve complex service coordination issues with back office teams, service providers and partner organisations.
Assist with the implementation of new services or the development of existing ones in the Contact Centre, testing scripts and CRM processes and then piloting the resultant new enquiries and service requests, under the leadership of the Contact Centre Projects, Strategy and Performance Officer.
Duties:
Undertake the administrative and banking functions of the contact centre, including filing, scanning and photocopying.
Processing payments, including cheques and credit/debit cards, complying with the appropriate procedures.
Effective use of the relevant Contact Centre CRM systems.
Retrieval and provision of accurate data concerning services in response to customer requests.
Provide information and advice to customers based on information not available on the CRM system.
Undertake fulfilment activities to ensure services are effectively delivered post customer contact.
Effectively respond to customer correspondence in accordance with service standards responding to written customer enquiries.
Effectively control and manage calls and visits to the contact centre.
Investigate customer complaints and queries
Knowledge
Knowledge of how local Authorities operate and the services provided.
Experience of working in a customer-centred environment dealing with customer enquires.
Sound Experience of the CRM system and other ICT systems such as MS Office and Databases/ keyboard skills.
Well developed customer service and communication skills (e.g.
listening and questioning)
Demonstrable organizational skills and the ability to organise and prioritise work.
Ability to take ownership of work and fulfill agreed commitments.
Ability to think about alternative ways of doing things.
Knowledge and understanding of supporting legislation and current best practice.
Abilities
Ability to speak with confidence and accuracy.
Ability to choose the right kind of vocabulary for the situation in hand.
Ability to listen to customers and understand their needs.
Ability to tailor your approach to each conversation appropriate to the customer.
Required
3 GCSE's (including English) (or) Relevant Vocational qualification and a level of competency equivalent to NVQ level II in Customer Care.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5 pm (Mon-Fri)
....Read more...
Type: Contract Location: Bexleyheath, England
Salary / Rate: £12.30 - £13 per hour
Posted: 2025-04-30 23:35:03
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Health and Safety OfficerRomford, EssexSalary up to £42,000 per annum dependant on experience plus great benefits37.5 hours per weekFully On Site role
Are you a Health & Safety professional passionate about making a difference in the non-profit sector?
A leading non-profit organisation is looking for an experienced Health & Safety Officer to oversee and enhance health, safety, and fire safety compliance across all sites, ensuring a safe and supportive environment for staff, volunteers, and service users.
This role would suit an experienced Health and Safety Officer from within a similar healthcare/hospice setting.
Key Responsibilities:, Lead on health & safety and fire safety matters across the organisation, ensuring compliance with legislation., Conduct risk assessments, audits, and inspections across multiple locations, including clinical and retail spaces., Investigate incidents, report findings, and implement preventative measures., Develop and deliver training on health, safety, and fire procedures, including COSHH, First Aid, and Fire Safety., Maintain up-to-date policies and procedures, ensuring adherence to the Health & Safety at Work Act 1974 and other relevant regulations., Liaise with regulatory bodies such as the HSE, Fire Authority, and Local Environmental Health Officers., Support business continuity planning and emergency preparedness.
What We're Looking For:, NEBOSH Diploma (or equivalent) in Health & Safety (essential)., NEBOSH Fire Safety qualification (essential)., Proven experience in a healthcare or non-profit setting., Strong knowledge of risk assessments, incident investigations, and safety audits., Ability to train, influence, and promote a culture of safety across an organisation., Experience working with regulatory frameworks, such as RIDDOR and COSHH., Membership of a professional body (IOSH, IIRSM, or IFE) is desirable., A full UK driving licence and willingness to travel between sites.
Benefits and working environment:, A friendly, open and warm team to offer support and guidance., Opportunity to lead and shape health & safety policies in a vital non-profit setting., Generous annual leave entitlement starting at 27 days plus Bank Holidays and 1 day birthday leave., Pension scheme and Occupational Sick Pay on commencement., Active Education team providing in-house training and supporting learning opportunities., Free Car parking and subsidised restaurant with a good selection available daily when working at the hospice.Please note that a DBS basic disclosure check will be undertaken as part of my client's pre-employment screening for the successful candidate.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
Type: Permanent Location: Romford, England
Salary / Rate: £33527 - £42000 per annum
Posted: 2025-04-25 14:25:35
