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Role: Customer Care Manager
Location: Kilkenny
Salary: Negotiable DOE
Our client has grown rapidly into one of Ireland's most highly regarded civil engineering providers specialising in water conservation and public realm projects, with a diverse team from a range of backgrounds, skillsets and education levels.
We provide a safe and healthy workplace in a fast-paced, dynamic industry.
Currently recruiting a Customer Care Manager to oversee and lead our customer care team.
This full-time, office-based position offers an excellent opportunity for a proactive individual dedicated to driving high standards of customer satisfaction and continuous improvement within the team.
You will be the key liaison with senior management and other departments, ensuring effective communication and collaboration.
Responsibilities:
Team Management:
Lead and oversee a team of customer service representatives, providing guidance, support, and training as needed.
Foster a positive and motivating work environment, promoting teamwork and individual growth.
Set clear performance goals and regularly evaluate team members' performance, providing constructive feedback and recognition.
Ensure effective staffing, scheduling, and resource allocation to meet customer service objectives.
Customer Relationship Management:
Build and maintain strong relationships with customers and stakeholders, addressing their inquiries, concerns, and feedback in a timely and professional manner.
Develop strategies in line with contractual obligations to enhance customer satisfaction, timely resolutions and retention.
Monitor customer interactions and ensure high-quality service delivery, adhering to company standards and policies.
Collaborate with cross-functional teams, including engineers and the operations team, to fulfill customer requirements and ensure seamless service delivery.
Managing the customer care requirements to ensure customer first culture is delivered across the group
Process Improvement:
Continuously evaluate customer service processes and identify opportunities for improvement.
Implement strategies to streamline operations, enhance efficiency, and optimize customer experience.
Monitor key performance indicators (KPIs) to assess the team's performance and identify areas for improvement.
Develop and implement training programs to enhance the team's skills and knowledge.
Communication and Reporting:
Serve as a point of contact between customers, engineers, and the operations team, facilitating effective communication and information sharing.
Prepare regular reports and presentations on customer service performance, highlighting key metrics, trends, and areas of focus.
Collaborate with senior management to provide strategic insights and recommendations to improve customer service operations.
Requirements:
Proven experience in a similar customer service management role, preferably within the civil industry or related field.
Strong leadership and team management skills, with the ability to motivate and inspire team members.
Highly motivated adaptable individual, working to the highest professional standards and with proven ability to deliver results within an agile team.
Excellent interpersonal and communication skills, both verbal and written.
Sound problem-solving and decision-making abilities, with a customer-focused mindset.
Ability to collaborate effectively with cross-functional teams and stakeholders.
Proficiency in customer service software and tools.
A degree or equivalent qualification in a relevant field is desirable.
MC ....Read more...
Type: Permanent Location: Kilkenny, Republic of Ireland
Start: ASAP
Posted: 2024-11-22 09:29:39
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My client is an established designer, manufacturer and supplier of bespoke, turnkey industrial machinery worldwide.
With a reputation for providing the highest levels of product and after service care to their customers, they are currently looking to recruit an experienced Service & Parts professional to lead and manage the development and implementation of a Service and Parts Department which will oversee the entire service and parts lifecycle, from product release, development and to aftermarket support & field service operations.
This is an exciting opportunity to lead a new subsidiary of the business and offers great progression opportunities and the autonomy to guide and grow this new aspect of the business.
This role will play a critical role in ensuring customer satisfaction, driving revenue growth and enhancing the overall brand reputation of the organisation.
Key Responsibilities:
Develop and implement a comprehensive service and parts strategy aligned with overall business objectives.
Identify and prioritise service and parts opportunities to maximise revenue and profitability.
Forecast future service and parts demand to optimise inventory levels and resource allocation.
Lead the development of high-quality service and parts solutions, including diagnostics, repair procedures, and spare parts kits.
Ensure service and parts documentation is accurate, up-to-date, and easily accessible to field service technicians and customers.
Collaborate with suppliers to source and procure high-quality, cost-effective service and parts.
Oversee the planning, scheduling, and execution of field service operations, including installations, repairs, and maintenance.
Monitor and analyse field service performance to identify areas for improvement.
Develop and implement training programs to enhance the skills and knowledge of field service technicians.
Provide exceptional customer support by resolving service issues promptly and effectively.
Build strong relationships with customers to understand their needs and expectations.
Implement customer satisfaction programs to measure and improve customer experience.
Lead and motivate a high-performing team of service and parts engineers, technicians, and support staff.
Foster a culture of innovation, continuous improvement, and customer focus.
Recruit, hire, and develop talented individuals to strengthen the team
Experience Requirements
At least 5 years' experience in service and parts management, ideally gained within a manufacturing or engineering environment
Strong technical knowledge of engineering principles and product design
Proven track record of leading and managing high performing teams
Excellent problem-solving and decision-making ability
Previous experience of using relevant software tools (ERP / CRM etc.)
A strong understanding and knowledge of international trade and logistics is advantageous
....Read more...
Type: Permanent Location: Kings Lynn, England
Start: ASAP
Salary / Rate: £32000 - £42000 per annum + Salary Negotiable DOE
Posted: 2024-11-21 17:31:34
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Role: Customer Care Manager
Location: Kilkenny
Salary: Negotiable DOE
Our client has grown rapidly into one of Ireland's most highly regarded civil engineering providers specialising in water conservation and public realm projects, with a diverse team from a range of backgrounds, skillsets and education levels.
We provide a safe and healthy workplace in a fast-paced, dynamic industry.
Currently recruiting a Customer Care Manager to oversee and lead our customer care team.
This full-time, office-based position offers an excellent opportunity for a proactive individual dedicated to driving high standards of customer satisfaction and continuous improvement within the team.
You will be the key liaison with senior management and other departments, ensuring effective communication and collaboration.
Responsibilities:
Team Management:
Lead and oversee a team of customer service representatives, providing guidance, support, and training as needed.
Foster a positive and motivating work environment, promoting teamwork and individual growth.
Set clear performance goals and regularly evaluate team members' performance, providing constructive feedback and recognition.
Ensure effective staffing, scheduling, and resource allocation to meet customer service objectives.
Customer Relationship Management:
Build and maintain strong relationships with customers and stakeholders, addressing their inquiries, concerns, and feedback in a timely and professional manner.
Develop strategies in line with contractual obligations to enhance customer satisfaction, timely resolutions and retention.
Monitor customer interactions and ensure high-quality service delivery, adhering to company standards and policies.
Collaborate with cross-functional teams, including engineers and the operations team, to fulfill customer requirements and ensure seamless service delivery.
Managing the customer care requirements to ensure customer first culture is delivered across the group
Process Improvement:
Continuously evaluate customer service processes and identify opportunities for improvement.
Implement strategies to streamline operations, enhance efficiency, and optimize customer experience.
Monitor key performance indicators (KPIs) to assess the team's performance and identify areas for improvement.
Develop and implement training programs to enhance the team's skills and knowledge.
Communication and Reporting:
Serve as a point of contact between customers, engineers, and the operations team, facilitating effective communication and information sharing.
Prepare regular reports and presentations on customer service performance, highlighting key metrics, trends, and areas of focus.
Collaborate with senior management to provide strategic insights and recommendations to improve customer service operations.
Requirements:
Proven experience in a similar customer service management role, preferably within the civil industry or related field.
Strong leadership and team management skills, with the ability to motivate and inspire team members.
Highly motivated adaptable individual, working to the highest professional standards and with proven ability to deliver results within an agile team.
Excellent interpersonal and communication skills, both verbal and written.
Sound problem-solving and decision-making abilities, with a customer-focused mindset.
Ability to collaborate effectively with cross-functional teams and stakeholders.
Proficiency in customer service software and tools.
A degree or equivalent qualification in a relevant field is desirable.
MC ....Read more...
Type: Permanent Location: Kilkenny, Republic of Ireland
Start: ASAP
Posted: 2024-11-21 09:30:51
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Role : Refrigeration Technical Support - Office based ( full management training providing if you are currently a refrigeration engineer )
Benefits : £45-50,000pa / 8.30 -5pm / 22+8 days holiday / Pension / Onsite parking Location : Stevenage
We have an exciting and rare opportunity for a Refrigeration Technical Support Manager to join an industry leader.
This is a great opportunity for an experienced Refrigeration Engineer who is seeking an opportunity to get off the tools, share valued industry experience with others and take the next step in their career.
This is a unique chance to make a meaningful impact, drive innovation, and support both technical teams and customer relationships from a leadership position.
As the Technical Support Manager, you'll provide essential support to management, liaise with clients, and serve as a technical bridge between the office and on-site teams.
This position offers professional growth, work-life balance, and a chance to influence the company's continued success in an industry-leading role.
They currently employ over 120 refrigeration and catering engineers across the UK and form part of another large business.
Serve as a primary point of contact for technical inquiries from engineers, clients and management, ensuring effective communication between customers and the company.
Support the engineering team by troubleshooting issues remotely and providing technical guidance, with occasional on-site visits as required.
Occasional visits to site when required
Investigate on-site complaints, concerns, and warranty claims, ensuring timely and satisfactory resolutions that align with company standards and client expectations.
In the absence of the Operations Manager, take on additional responsibilities, managing day-to-day operations to ensure smooth functioning and support of company objectives.
Actively contribute to the development and execution of business strategies, collaborating with senior management and cross-functional teams.
Support the training and development of engineering teams by providing hands-on technical guidance and sharing best practices.
Identify areas for skill enhancement within the team, arranging training sessions when required and ensuring that all team members are equipped to deliver high-quality service.
What we can offer
Career Development & Growth:
Opportunity to progress from a technical role into management, with comprehensive support and training to succeed.
Access to continuous professional development opportunities, enhancing both technical and managerial skills.
Work-Life Balance & Benefits:
A predominantly office-based role with occasional site visits, promoting work-life balance.
Competitive salary, performance-based incentives, and additional benefits such as health coverage and pension contributions.
Impactful Work & Collaborative Environment:
Join a forward-thinking company that values innovation, collaboration, and talent development.
Be a key part of the company's growth and evolution, with the chance to make a lasting impact on its future.
....Read more...
Type: Permanent Location: Stevenage, England
Salary / Rate: £45000 - £50000 per annum
Posted: 2024-11-20 16:35:41
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An exciting opportunity has arisen for an Exhibition Sales Executive with 2 years' experience to join a well-established marketing agency.
This full-time role offers excellent benefits and a salary range of £24,000 - £38,000.
As an Exhibition Sales Executive, you will generate new business opportunities, build strong client relationships, and collaborate with internal teams to ensure the success of exhibitions and events.
You will be responsible for:
* Identifying and approaching potential exhibitors to secure exhibition space and sponsorship deals.
* Negotiating contracts and managing sales budgets to meet or exceed annual targets.
* Attending industry events and conferences to identify new business opportunities.
* Providing exceptional customer service throughout the sales process.
* Preparing and delivering regular reports on sales performance, including forecasting and pipeline management.
What we are looking for:
* Previously worked as an Exhibition Salesperson, Exhibition Sales Executive, Delegate Sales Executive, Sponsorship Sales Executive, Event Sales Executive or in a similar role.
* At least 2 years of proven experience in exhibition sales, with a strong track record of meeting targets.
* Skilled in sales tools, including CRM systems and digital platforms.
* Ideally have 1 year of experience in retail sales and customer service.
* Exceptional communication, negotiation, and presentation skills.
Whats on offer:
* Competitive salary
* Pension scheme
* Free on-site parking
* Opportunities for professional growth
Apply now for this exceptional Exhibition Sales Executive opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Preston, England
Start:
Duration:
Salary / Rate: £24000 - £38000 Per Annum
Posted: 2024-11-20 15:25:00
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Zone Manager - Commercial Vehicle Sales
Are you experienced in commercial vehicle sales and looking for an exciting new challenge? We're hiring a Zone Manager to support a major vehicle manufacturer and their dealer network in the South of England.
This role is offered by a leading fleet consultancy known for delivering first-class outsourced programs to the automotive industry.
What's On Offer:
This is your chance to work with a major brand leader in the fleet industry while enjoying a range of benefits:
Salary: £40k - £43.5k + company car
Benefits: 4% matched pension, medical insurance, life insurance, critical illness cover, travel insurance, 24 days holiday (rising to 29), and access to manufacturer car discounts.
You'll be traveling regularly throughout the South of England, with the flexibility to work from home when not on the road.
Ideal locations include Luton, Slough, Reading, Newbury, Basingstoke, Oxford, Swindon, Guildford, Salisbury, Winchester, Bath, and Andover.
The Candidate:
Our ideal candidate has experience in dealer development and commercial vehicle sales, with strong communication and analytical skills.
We're looking for someone who can build productive relationships with dealers and manufacturers, while being self-motivated to work remotely.
Key skills and qualifications:
Sales management experience.
Data-driven with the ability to present insights clearly.
An experienced and competent user of Microsoft Excel.
Ability to meet monthly sales targets.
Proficient in other Microsoft Office tools (Word, PowerPoint, Outlook).
The Role:
As a Zone Manager, you'll play a vital role in helping dealers hit their sales targets, improve profitability, and provide outstanding customer service.
Your tasks will include:
Setting annual commercial vehicle sales goals in line with national objectives.
Supporting dealers to maximize sales and manage stock efficiently.
Monitoring sales performance and providing guidance to ensure success.
Addressing dealer performance issues with actionable plans.
Using data and analytics to identify opportunities for growth.
Driving marketing and event activities as part of the national marketing plan.
Providing timely sales forecasts and monitoring customer service standards through mystery shops.
Staying on top of product knowledge and helping dealers do the same.
Ready to Apply?
Send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates, at , or give Kayleigh a call at 07908 893621 for more information.
Job Reference: 4186KB - Zone Manager - Commercial Vehicles
Take the next step in your career—apply today! ....Read more...
Type: Permanent Location: Salisbury, England
Start: 20/12/2024
Salary / Rate: £40000 - £43500 per annum + + company car + pension
Posted: 2024-11-20 14:58:16
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: The Manager, Field Operations will develop and implement strategic plans to align Tremco Barrier Solutions (TBS) field operations with organizational goals, foster a culture of safety, grow the business, and drive process and policy improvements for maximum efficiency and output.
Effective planning, communication and execution are critical competencies necessary for success in this role.
TREMCO'S EXPECTATIONS FOR ALL LEADERS:
Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage.
Applies the company's policies and adheres to processes to ensure compliance and organizational best practices.
Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility such as hiring and promotion decisions.
Effectively and efficiently onboards new employees.
Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation.
Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained.
Constructs succession plans to ensure sustainability and continuity of area of responsibility.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Promote and maintain a safety culture in all installation activities.
Establish, define, and communicate a clear strategic direction and targets for goal attainment for the team. Act as an agent of change and improvement to drive resilience, versatility and adaptability, facilitate a culture of teamwork and excellence, as well as timely acceptance to changing business priorities. Oversee the development and execution of key TBS initiatives to enhance field operations and ensure consistent communication of Tremco CPG and business operations initiatives. Drive resource development and allocation strategies to support additional services and products while continuously exploring opportunities for new resources and partnerships. Strategically manage inventory and equipment resources, ensuring optimal allocation, maintenance, and use to support field operations. Oversee budget management and financial planning for field operations, ensuring alignment with organizational financial goals and adjusting strategies as needed. Monitor the industry and market, identify trends, correct utilization metrics, address gross margin and/or operating income concerns, and correct poor performance to prevent future repetitive issues.
Forecast, analyze, and report regularly on established key performance indicators (KPIs).
Establish criteria for success and provide leadership for the achievement of goals.
Monitor key performance and safety metrics, develop comprehensive reports and communicate outcomes to senior leadership and stakeholders. Assess daily operational situations for crisis management, safety and escalation protocol. Develop workforce planning, recruiting, and retention strategies to maintain optimum performance. Ensure high standards of quality and customer satisfaction through strategic oversight while championing outcomes across field and operational teams as well as external partners and vendors. Oversee quality control, schedule random site visits to current and previous job sites, review documentation, and assess customer satisfaction regularly. Model, uphold, and promote professional standards within the field teams to ensure a high level of service delivery, professional conduct and appearance, and safety-first mentality. Ensure company policies and procedures are implemented, communication and followed in accordance with organizational standards. Oversee, conduct, and provide all related employee training, including but not limited to compliance protocols, safety expectations (OSHAS Hazard Awareness, Toolbox Talks, Vehicle Safety/DOT training, etc.) process standards, and customer satisfaction requirements. Effectively lead and foster professional, clear, direct, and timely communication internally and externally.
Act as a liaison between headquarters and the field, lead and encourage effective two-way communication. Manage communication with TBS field operations, executive leadership, and key stakeholders to ensure alignment on initiatives and objectives. Facilitate regular strategic communication with sales, management, leadership and other key stakeholders to proactively identify potential challenges, develop resolutions and execute accordingly.
Leverage collaborative relationships to address higher-level discrepancies and ensure alignment between field operations and sales objectives including but not limited to field resource management, workload balance, job site conditions, product management issues, etc. Manage administrative requirements including but not limited to expense management, timecards and time management, monthly sales projections, status reports, large job approvals, sales quotes, project specifications, etc.
EDUCATION REQUIREMENT:
High school diploma or GED required; Bachelor's degree in related field such as construction management, business, management, communications, etc.
preferred.
EXPERIENCE REQUIREMENT:
With a high school diploma or GED, 5 years of related management experience in customer service, business, construction or services related experience is required. With a Bachelor or higher degree, a minimum of 3 years related management experience required; education will be considered in lieu of experience. On-site construction safety experience is required.
CERTIFICATES, LICENSES, REGISTRATIONS:
OSHA 10-hour training preferred
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Ability to lead and manage a team focused on safety, customer satisfaction, resource productivity, and business profitability. Proven communications skills (written, verbal, presentation, and listening) to clearly, concisely, directly and effectively relay information up, down and across. Financial acumen to meet established balance sheet expectations. Demonstrate leadership qualities necessary to drive cultural change and business growth. Collaborative mind-set Demonstrate a working knowledge of all services provided and how to manage warehouse and equipment assets while complying with state and federal standards. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, MS365, etc.) Technology savvy, familiarity with SAP a plus. Local travel up to 75% of the time to local job sites will be required. Overnight travel up to 50% of the time will be required.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, and lift up to 50 lbs.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Columbus, Ohio
Posted: 2024-11-20 14:13:45
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JOB DESCRIPTION
General Purpose of Job:
The QA Technical Service Rep is responsible for the timely delivery of services related to the quality assurance of Tremco's installed roofing systems within their respective region.
Duties/Responsibilities, Core knowledge:
Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.). Estimate material and labor quantities for roof patch and repair. Perform Job Site Inspections as they relate to quality assurance and/or adjustment work. Perform detailed roof inspections to diagnose and troubleshoot issues and/or concerns. Work with local WTI Field Representatives and/or Supervisors as required or necessary. Provide accurate and timely documentation to ensure that all work is completed properly and that the customer is fully satisfied.
Conduct and foster professional and timely communication (via email, voicemail, or in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. Demonstrate working knowledge of all services provided. Perform any other duty and/or project as required or assigned by the QA Assurance Group.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior supervisory skills and ability to manage people and tasks Prior roofing experience, including patch and repair skills Knowledge and ability to use basic tools associated with commercial roofing Knowledge and experience in monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge with a commitment to safety at all times Understanding and ability to manage expenses Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently, as well as in a team environment, to solve problems and delegate assignments Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along rooftop edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.) Ability to travel out of town, including overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write, and speak English Apply for this ad Online! ....Read more...
Type: Permanent Location: Akron, Ohio
Posted: 2024-11-20 14:13:26
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JOB DESCRIPTION
The WTI Field Resources Supervisor is responsible for the timely delivery of services, profitability, and all employee management and training within the region.
Duties/Responsibilities, Core Knowledge:
Coordinate staffing and scheduling of all WTI Field Reps in his/her respective region to ensure proper utilization of manpower on specific jobs for highest profitability.
Collaborate with other Field Supervisors as necessary. Oversee the Quality Control (QC) process of all WTI Field Reps in the region, which will include random site visits to previous and current job sites, proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet required percentage.
The Supervisor should stress the profitability factor to all field personnel. Weekly communication with Sales Managers is required.
The Supervisor will field all questions/concerns from the WTI Field Reps and will handle all discrepancies between the WTI Field Reps and the Sales Force. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. The Supervisor will also be the main contact for the office personnel if there are any problems concerning a WTI Field Rep. Ensure that all WTI Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct training (both hands-on field training and classroom style) for Field Reps, according to WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval/certification of each Field Rep including: OSHA Hazard Awareness, ToolBox Talks, etc. Provide training of new contractors on the proper application of Tremco Rood Systems. Demonstrate working knowledge of all services provided. Manage, monitor and document performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work related issues.
Consult with Human Resources as needed. Work in conjunction with the Recruiting Department for hiring of all new personnel.
Ensure that all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including: expense management monthly sales projections Field Tech time management status reports bidding jobs with reps large job sign offs, project documentation, etc. Perform any other duty and/or project as required or assigned by the Vice President of WTI General Services.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior supervisory skills and ability to manage people and tasks Prior commercial roofing experience including patch and repair skills Knowledge of Project Management, planning and scheduling skills Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge Understanding of budgeting and expense management Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently; solve problems, and ability to delegate assignments, such as quoting and pricing Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc) Ability to travel out of town, may include overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The salary range for applicants in this position generally ranges between $70,000 and $90,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Atlanta, Georgia
Posted: 2024-11-20 14:12:52
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JOB DESCRIPTION
General Purpose of the Job:
WTI has established a Safety Solutions Team as a revenue-generating team within WTI designed to expand and create new rooftop opportunities for safety inspections, installations, and overall property owner reassurance for OSHA/ANSI compliance, supporting both Tremco Roofing and WTI.
Essential Duties and Responsibilities:
List the job's essential or most important functions and responsibilities of the Safety Service Representative (SSR).
Include all important aspects of the job - whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals. Integrate safety into the roofing traditional sale process, WTI GC and GS sale processes. Evaluate and develop qualified leads and inspection assessments/reports for OSHA compliance to support the roofing sales representatives with the most current, up-to-date product selection, pricing, and installation processes. Provide product quotes for property owners, sales representatives, Tremco contractors, WTI construction/project managers, WTI field management, or any others as directed. Responsible for contributing to, validating, and signing off on all proposals and specifications.
Conceptual Phase (estimates & schedules) Program Planning Phase Design Phase Conduct Prebid Construction Phase Conduct Pre-construction Effective Close-out Cost Estimates and schedules Use of eBuilder for all project documentation per policy manual. Accountable for project cost/budget variance & profitability. Responsible for updating regional administration with copies of proposals and providing all data needed to maintain proposal metrics for any region supported. Continually measure the impact of activities and adapt and refine the program of delivery with the Safety Solutions Director as necessary. Establish metrics and benchmark data, develop reports for specific programs and initiatives, and report outcomes to employees, stakeholders, and outside partners. Create and maintain a database of outreach contacts to foster and develop collaborative partnerships. Visit property owner/management customer locations and assess their rooftop safety needs, schedule inspections/assessments, provide fall protection presentations, or any other on-site activities as directed. Coordinate assessments, engineering assessments, training, and/or fall hazard risk inspections with outside partners. Prepare estimates using the electronic tools provided (i.e., spreadsheets, apps, etc.). Develop relationships with regional teams including but not limited to, sales reps, CSS, program managers, regional business managers, field supervisors, and field technicians. Develop processes and protocols for engaging sales representatives, customers, and contractors in alignment with regional and company objectives. Proactively identify potential barriers to participant success and work within WTI and outside agencies to deliver solutions. Provide excellent customer service to employees and outside partners. Meet deadlines for all reports, data, publications, and quotes requests. Travel as needed to visit customer locations and projects for project review, QC, customer presentations, quotes, and any other visit needed to promote or support the team. Work with WTI management to continually devise and implement process improvements and align programming to meet current and future company needs. Additional duties as assigned by supervisor.
Other Skills and Abilities:
Ability to work on multiple projects and responsibilities concurrently. Strong analytical and problem-solving skills. Comfortable managing difficult situations, showing high professional maturity, resiliency, and adaptability. Ability to work both independently and in a highly collaborative manner. Ability to establish priorities, goals, objectives, and timelines. Creativity, ability to navigate ambiguity, and resourcefulness. Ability to provide efficient, timely, reliable, and courteous service in all interactions. Capacity to build and maintain effective professional relationships. Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.). Strong computer skills include Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, timekeeping systems, intranet, etc.
Other Qualifications:
Ability to travel up to 50% of the time within the designated region.
Seasonal work and schedule are dependent on opportunities, which could increase travel during that time. Must be able to use Office 365 suite of programs (Word, Excel, Powerpoint) or be willing to get training. Ability to manage applications designed for the estimating and sale of safety products and services 2-4 years of experience in sales, roofing, safety systems, or a related safety field. Proven ability to develop strong, respectful relationships. Experience adapting to changing environments and navigating organizational dynamics. Demonstrated ability to maintain high levels of confidentiality, discretion, and integrity. Ability to articulate sales deliverables to employees and outside customers.
Ability to learn and retain requirements of safety including but not limited to OSHA fall protection, ladder safety, etc. Ability to analyze a situation or area and assign products based on OSHA/ANSI-trained guidelines. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance. Prior experience clearly defines expectations, articulates ideas, thoughts, and views, and provides timely, frank, and direct feedback to others. Apply for this ad Online! ....Read more...
Type: Permanent Location: Charlotte, North Carolina
Posted: 2024-11-20 14:12:49
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JOB DESCRIPTION
The WTI Field Resources Supervisor is responsible for the timely delivery of services, profitability, and all employee management and training within the region.
Duties/Responsibilities, Core Knowledge:
Coordinate staffing and scheduling of all WTI Field Reps in his/her respective region to ensure proper utilization of manpower on specific jobs for highest profitability.
Collaborate with other Field Supervisors as necessary. Oversee the Quality Control (QC) process of all WTI Field Reps in the region, which will include random site visits to previous and current job sites, proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet required percentage.
The Supervisor should stress the profitability factor to all field personnel. Weekly communication with Sales Managers is required.
The Supervisor will field all questions/concerns from the WTI Field Reps and will handle all discrepancies between the WTI Field Reps and the Sales Force. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. The Supervisor will also be the main contact for the office personnel if there are any problems concerning a WTI Field Rep. Ensure that all WTI Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct training (both hands-on field training and classroom style) for Field Reps, according to WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval/certification of each Field Rep including: OSHA Hazard Awareness, ToolBox Talks, etc. Provide training of new contractors on the proper application of Tremco Rood Systems. Demonstrate working knowledge of all services provided. Manage, monitor and document performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work related issues.
Consult with Human Resources as needed. Work in conjunction with the Recruiting Department for hiring of all new personnel.
Ensure that all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including: expense management monthly sales projections Field Tech time management status reports bidding jobs with reps large job sign offs, project documentation, etc. Perform any other duty and/or project as required or assigned by the Vice President of WTI General Services.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior supervisory skills and ability to manage people and tasks Prior commercial roofing experience including patch and repair skills Knowledge of Project Management, planning and scheduling skills Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge Understanding of budgeting and expense management Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently; solve problems, and ability to delegate assignments, such as quoting and pricing Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc) Ability to travel out of town, may include overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The salary range for applicants in this position generally ranges between $70,000 and $90,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Seattle, Washington
Posted: 2024-11-20 14:11:54
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Job Title: Operations Support Officer Salary: £12 - £13 P/H PAYE (Inclusive of Holiday Pay) | £14 - £15 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Barnsley, S70 Start Date: ASAPAre you passionate about contributing to the efficient delivery of construction services? Join our team as an Operations Support Officer, where you'll support operational excellence and ensure high-quality service for all clients.Key Duties and Responsibilities:
Collaborate on delivery and performance management plans.
Contribute to service improvements, enhancing efficiency and eliminating waste.
Assist in producing detailed reports on installations, repairs, maintenance, and job costs.
Handle tenant, client, and customer queries while maintaining excellent customer service.
Prepare essential documentation, including correspondence, requisitions, and void property paperwork.
Ensure proper calibration and maintenance of tools and equipment for gas and solid fuel operations.
Provide technical support across Capital Works projects and Repairs and Maintenance initiatives.
Offer administrative assistance, such as minute-taking for Tool Box Talks.
Qualifications and Experience:
Educated to NVQ Level 3 (or equivalent) or have relevant work experience in a similar role.
Strong background in construction, engineering, maintenance, or a related field.
Proficient in using Microsoft Office and bespoke databases to support operations.
Excellent communication skills and the ability to develop productive relationships with internal and external stakeholders.
Commitment to equality, diversity, and safe working practices.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Barnsley, England
Start: ASAP
Duration: Ongoing
Salary / Rate: £11 - £12 per hour + PAYE Inclusive of Holiday Pay
Posted: 2024-11-19 23:35:03
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Zone Manager - Commercial Vehicle Sales
Are you experienced in commercial vehicle sales and looking for an exciting new challenge? We're hiring a Zone Manager to support a major vehicle manufacturer and their dealer network in the South of England.
This role is offered by a leading fleet consultancy known for delivering first-class outsourced programs to the automotive industry.
What's On Offer:
This is your chance to work with a major brand leader in the fleet industry while enjoying a range of benefits:
Salary: £40k - £43.5k + company car
Benefits: 4% matched pension, medical insurance, life insurance, critical illness cover, travel insurance, 24 days holiday (rising to 29), and access to manufacturer car discounts.
You'll be traveling regularly throughout the South of England, with the flexibility to work from home when not on the road.
Ideal locations include Luton, Slough, Reading, Newbury, Basingstoke, Oxford, Swindon, Guildford, Salisbury, Winchester, Bath, and Andover.
The Candidate:
Our ideal candidate has experience in dealer development and commercial vehicle sales, with strong communication and analytical skills.
We're looking for someone who can build productive relationships with dealers and manufacturers, while being self-motivated to work remotely.
Key skills and qualifications:
Sales management experience.
Data-driven with the ability to present insights clearly.
An experienced and competent user of Microsoft Excel.
Ability to meet monthly sales targets.
Proficient in other Microsoft Office tools (Word, PowerPoint, Outlook).
The Role:
As a Zone Manager, you'll play a vital role in helping dealers hit their sales targets, improve profitability, and provide outstanding customer service.
Your tasks will include:
Setting annual commercial vehicle sales goals in line with national objectives.
Supporting dealers to maximize sales and manage stock efficiently.
Monitoring sales performance and providing guidance to ensure success.
Addressing dealer performance issues with actionable plans.
Using data and analytics to identify opportunities for growth.
Driving marketing and event activities as part of the national marketing plan.
Providing timely sales forecasts and monitoring customer service standards through mystery shops.
Staying on top of product knowledge and helping dealers do the same.
Ready to Apply?
Send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates, at , or give Kayleigh a call at 07908 893621 for more information.
Job Reference: 4186KB - Zone Manager - Commercial Vehicles
Take the next step in your career—apply today! ....Read more...
Type: Permanent Location: Maidenhead, England
Start: 19/12/2024
Salary / Rate: £40000 - £43500 per annum + + company car + pension
Posted: 2024-11-19 16:00:07
-
Zone Manager - Commercial Vehicle Sales
Are you experienced in commercial vehicle sales and looking for an exciting new challenge? We're hiring a Zone Manager to support a major vehicle manufacturer and their dealer network in the South of England.
This role is offered by a leading fleet consultancy known for delivering first-class outsourced programs to the automotive industry.
What's On Offer:
This is your chance to work with a major brand leader in the fleet industry while enjoying a range of benefits:
Salary: £40k - £43.5k + company car
Benefits: 4% matched pension, medical insurance, life insurance, critical illness cover, travel insurance, 24 days holiday (rising to 29), and access to manufacturer car discounts.
You'll be traveling regularly throughout the South of England, with the flexibility to work from home when not on the road.
Ideal locations include Luton, Slough, Reading, Newbury, Basingstoke, Oxford, Swindon, Guildford, Salisbury, Winchester, Bath, and Andover.
The Candidate:
Our ideal candidate has experience in dealer development and commercial vehicle sales, with strong communication and analytical skills.
We're looking for someone who can build productive relationships with dealers and manufacturers, while being self-motivated to work remotely.
Key skills and qualifications:
Sales management experience.
Data-driven with the ability to present insights clearly.
An experienced and competent user of Microsoft Excel.
Ability to meet monthly sales targets.
Proficient in other Microsoft Office tools (Word, PowerPoint, Outlook).
The Role:
As a Zone Manager, you'll play a vital role in helping dealers hit their sales targets, improve profitability, and provide outstanding customer service.
Your tasks will include:
Setting annual commercial vehicle sales goals in line with national objectives.
Supporting dealers to maximize sales and manage stock efficiently.
Monitoring sales performance and providing guidance to ensure success.
Addressing dealer performance issues with actionable plans.
Using data and analytics to identify opportunities for growth.
Driving marketing and event activities as part of the national marketing plan.
Providing timely sales forecasts and monitoring customer service standards through mystery shops.
Staying on top of product knowledge and helping dealers do the same.
Ready to Apply?
Send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates, at , or give Kayleigh a call at 07908 893621 for more information.
Job Reference: 4186KB - Zone Manager - Commercial Vehicles
Take the next step in your career—apply today! ....Read more...
Type: Permanent Location: High Wycombe, England
Start: 19/12/2024
Salary / Rate: £40000 - £43500 per annum + + company car + pension
Posted: 2024-11-19 11:51:35
-
Zone Manager - Commercial Vehicle Sales
Are you experienced in commercial vehicle sales and looking for an exciting new challenge? We're hiring a Zone Manager to support a major vehicle manufacturer and their dealer network in the South of England.
This role is offered by a leading fleet consultancy known for delivering first-class outsourced programs to the automotive industry.
What's On Offer:
This is your chance to work with a major brand leader in the fleet industry while enjoying a range of benefits:
Salary: £40k - £43.5k + company car
Benefits: 4% matched pension, medical insurance, life insurance, critical illness cover, travel insurance, 24 days holiday (rising to 29), and access to manufacturer car discounts.
You'll be traveling regularly throughout the South of England, with the flexibility to work from home when not on the road.
Ideal locations include Luton, Slough, Reading, Newbury, Basingstoke, Oxford, Swindon, Guildford, Salisbury, Winchester, Bath, and Andover.
The Candidate:
Our ideal candidate has experience in dealer development and commercial vehicle sales, with strong communication and analytical skills.
We're looking for someone who can build productive relationships with dealers and manufacturers, while being self-motivated to work remotely.
Key skills and qualifications:
Sales management experience.
Data-driven with the ability to present insights clearly.
An experienced and competent user of Microsoft Excel.
Ability to meet monthly sales targets.
Proficient in other Microsoft Office tools (Word, PowerPoint, Outlook).
The Role:
As a Zone Manager, you'll play a vital role in helping dealers hit their sales targets, improve profitability, and provide outstanding customer service.
Your tasks will include:
Setting annual commercial vehicle sales goals in line with national objectives.
Supporting dealers to maximize sales and manage stock efficiently.
Monitoring sales performance and providing guidance to ensure success.
Addressing dealer performance issues with actionable plans.
Using data and analytics to identify opportunities for growth.
Driving marketing and event activities as part of the national marketing plan.
Providing timely sales forecasts and monitoring customer service standards through mystery shops.
Staying on top of product knowledge and helping dealers do the same.
Ready to Apply?
Send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates, at , or give Kayleigh a call at 07908 893621 for more information.
Job Reference: 4186KB - Zone Manager - Commercial Vehicles
Take the next step in your career—apply today! ....Read more...
Type: Permanent Location: Reading, England
Start: 18/12/2024
Salary / Rate: £40000 - £43500 per annum + + company car + pension
Posted: 2024-11-18 10:46:27
-
Zone Manager - Commercial Vehicle Sales
Are you experienced in commercial vehicle sales and looking for an exciting new challenge? We're hiring a Zone Manager to support a major vehicle manufacturer and their dealer network in the South of England.
This role is offered by a leading fleet consultancy known for delivering first-class outsourced programs to the automotive industry.
What's On Offer:
This is your chance to work with a major brand leader in the fleet industry while enjoying a range of benefits:
Salary: £40k - £43.5k + company car
Benefits: 4% matched pension, medical insurance, life insurance, critical illness cover, travel insurance, 24 days holiday (rising to 29), and access to manufacturer car discounts.
You'll be traveling regularly throughout the South of England, with the flexibility to work from home when not on the road.
Ideal locations include Luton, Slough, Reading, Newbury, Basingstoke, Oxford, Swindon, Guildford, Salisbury, Winchester, Bath, and Andover.
The Candidate:
Our ideal candidate has experience in dealer development and commercial vehicle sales, with strong communication and analytical skills.
We're looking for someone who can build productive relationships with dealers and manufacturers, while being self-motivated to work remotely.
Key skills and qualifications:
Sales management experience.
Data-driven with the ability to present insights clearly.
An experienced and competent user of Microsoft Excel.
Ability to meet monthly sales targets.
Proficient in other Microsoft Office tools (Word, PowerPoint, Outlook).
The Role:
As a Zone Manager, you'll play a vital role in helping dealers hit their sales targets, improve profitability, and provide outstanding customer service.
Your tasks will include:
Setting annual commercial vehicle sales goals in line with national objectives.
Supporting dealers to maximize sales and manage stock efficiently.
Monitoring sales performance and providing guidance to ensure success.
Addressing dealer performance issues with actionable plans.
Using data and analytics to identify opportunities for growth.
Driving marketing and event activities as part of the national marketing plan.
Providing timely sales forecasts and monitoring customer service standards through mystery shops.
Staying on top of product knowledge and helping dealers do the same.
Ready to Apply?
Send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates, at , or give Kayleigh a call at 07908 893621 for more information.
Job Reference: 4186KB - Zone Manager - Commercial Vehicles
Take the next step in your career—apply today! ....Read more...
Type: Permanent Location: Winchester, England
Start: 15/12/2024
Salary / Rate: £40000 - £43500 per annum + + company car + pension
Posted: 2024-11-16 10:00:06
-
Zone Manager - Commercial Vehicle Sales
Are you experienced in commercial vehicle sales and looking for an exciting new challenge? We're hiring a Zone Manager to support a major vehicle manufacturer and their dealer network in the South of England.
This role is offered by a leading fleet consultancy known for delivering first-class outsourced programs to the automotive industry.
What's On Offer:
This is your chance to work with a major brand leader in the fleet industry while enjoying a range of benefits:
Salary: £40k - £43.5k + company car
Benefits: 4% matched pension, medical insurance, life insurance, critical illness cover, travel insurance, 24 days holiday (rising to 29), and access to manufacturer car discounts.
You'll be traveling regularly throughout the South of England, with the flexibility to work from home when not on the road.
Ideal locations include Luton, Slough, Reading, Newbury, Basingstoke, Oxford, Swindon, Guildford, Salisbury, Winchester, Bath, and Andover.
The Candidate:
Our ideal candidate has experience in dealer development and commercial vehicle sales, with strong communication and analytical skills.
We're looking for someone who can build productive relationships with dealers and manufacturers, while being self-motivated to work remotely.
Key skills and qualifications:
Sales management experience.
Data-driven with the ability to present insights clearly.
An experienced and competent user of Microsoft Excel.
Ability to meet monthly sales targets.
Proficient in other Microsoft Office tools (Word, PowerPoint, Outlook).
The Role:
As a Zone Manager, you'll play a vital role in helping dealers hit their sales targets, improve profitability, and provide outstanding customer service.
Your tasks will include:
Setting annual commercial vehicle sales goals in line with national objectives.
Supporting dealers to maximize sales and manage stock efficiently.
Monitoring sales performance and providing guidance to ensure success.
Addressing dealer performance issues with actionable plans.
Using data and analytics to identify opportunities for growth.
Driving marketing and event activities as part of the national marketing plan.
Providing timely sales forecasts and monitoring customer service standards through mystery shops.
Staying on top of product knowledge and helping dealers do the same.
Ready to Apply?
Send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates, at , or give Kayleigh a call at 07908 893621 for more information.
Job Reference: 4186KB - Zone Manager - Commercial Vehicles
Take the next step in your career—apply today! ....Read more...
Type: Permanent Location: Swindon, England
Start: 15/12/2024
Salary / Rate: £40000 - £43500 per annum + + company car + pension
Posted: 2024-11-15 14:00:16
-
Zone Manager - Commercial Vehicle Sales
Are you experienced in commercial vehicle sales and looking for an exciting new challenge? We're hiring a Zone Manager to support a major vehicle manufacturer and their dealer network in the South of England.
This role is offered by a leading fleet consultancy known for delivering first-class outsourced programs to the automotive industry.
What's On Offer:
This is your chance to work with a major brand leader in the fleet industry while enjoying a range of benefits:
Salary: £40k - £43.5k + company car
Benefits: 4% matched pension, medical insurance, life insurance, critical illness cover, travel insurance, 24 days holiday (rising to 29), and access to manufacturer car discounts.
You'll be traveling regularly throughout the South of England, with the flexibility to work from home when not on the road.
Ideal locations include Luton, Slough, Reading, Newbury, Basingstoke, Oxford, Swindon, Guildford, Salisbury, Winchester, Bath, and Andover.
The Candidate:
Our ideal candidate has experience in dealer development and commercial vehicle sales, with strong communication and analytical skills.
We're looking for someone who can build productive relationships with dealers and manufacturers, while being self-motivated to work remotely.
Key skills and qualifications:
Sales management experience.
Data-driven with the ability to present insights clearly.
An experienced and competent user of Microsoft Excel.
Ability to meet monthly sales targets.
Proficient in other Microsoft Office tools (Word, PowerPoint, Outlook).
The Role:
As a Zone Manager, you'll play a vital role in helping dealers hit their sales targets, improve profitability, and provide outstanding customer service.
Your tasks will include:
Setting annual commercial vehicle sales goals in line with national objectives.
Supporting dealers to maximize sales and manage stock efficiently.
Monitoring sales performance and providing guidance to ensure success.
Addressing dealer performance issues with actionable plans.
Using data and analytics to identify opportunities for growth.
Driving marketing and event activities as part of the national marketing plan.
Providing timely sales forecasts and monitoring customer service standards through mystery shops.
Staying on top of product knowledge and helping dealers do the same.
Ready to Apply?
Send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates, at , or give Kayleigh a call at 07908 893621 for more information.
Job Reference: 4186KB - Zone Manager - Commercial Vehicles
Take the next step in your career—apply today! ....Read more...
Type: Permanent Location: Luton, England
Start: 15/12/2024
Salary / Rate: £40000 - £43500 per annum + + company car + pension
Posted: 2024-11-15 12:11:23
-
£28,000 - £30,000 + Bonus + Benefits
A high-energy, numbers driven Inside Sales Executive with a passion for nurturing commercial relationships and driving consistent bottom-line growth is required to identify new B2B sales opportunities for an ambitious, growing company with a fantastic industry leading reputation.Our client is the premier hire supplier of Vacuum Excavators to the UK construction industry.
They operate in various sectors including Aviation, Nuclear, Power, Highways, Rail, Construction, Gas, Water, Utilities, Telecoms, Tunnelling, Bespoke Solutions, and Emergency Works.
Due to our ongoing expansion and incredible growth, an exciting opportunity exists for an Internal Sales Executive to join the team, develop and grow with the business.The ideal Inside Sales Executive will enjoy a varied role focussing primarily on inbound and outbound account management sales activity using their ability to build and develop customer relationships.
Working within the Sales Team and reporting to the Sales Manager, the Internal Sales Executive will have a pro-active approach, as well as a personable demeaner.The successful candidate will be provided with tried and tested methods to find leads for new accounts using sales tools, as well as acting as the focal point for incoming sales inquiries from existing or new accounts.
Essential to the role is the ability to be a strong listener, able to quickly build long lasting relationships.
The role is office based, with no travel required.Key Responsibilities
Building and maintaining customer relationships
Provide customer quotations in a timely manner
Work directly with the clients to close quotations in a quick, efficient, and compliant manner
Keep the CRM system up to date with quotations, and relevant information
Developing key customer accounts
Provide advice to customers on the product range and services
To identify and secure new business opportunities by utilising the CRM system and other sales tools within the business
Support other departments and have a cross-departmental attitude
.Skills & Experience
Previous experience within a fast-paced sales role
Experience of the Construction sector
Excellent communication and negotiation skills.
Ability to build and maintain strong client relationships.
Detail conscious Proficiency in using CRM software, specifically Salesforce or similar
Ability in raising quotations and securing orders
Self-motivated with a results-driven approach.
Reactive and proactive telephone sales manner
Ability to work independently and as part of a team
Maintain performance over several KPI verticals.
Maximise all business opportunities
This is an exciting opportunity for a dynamic, proactive and highly ambitious Inside Sales Executive looking to take on a consultative, sales role with this highly regarded and growing nationwide premier supplier of operated vacuum excavators.
An attractive base salary plus bonus scheme is available alongside great benefits including life insurance, private medical insurance and regular team events.
Apply now! ....Read more...
Type: Permanent Location: Doncaster, England
Start: ASAP
Salary / Rate: £28000.00 - £30000.00 per annum + Bonus + Benefits
Posted: 2024-11-13 11:56:07
-
JOB DESCRIPTION
The QA Technical Service Rep is responsible for the timely delivery of services as they relate to the quality assurance of Tremco's installed roofing systems within their respective region.
$20-33/hour (not including prevailing wage)
Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to:
401K with company match Company Pension Plan Health Insurance Paid time-off Mileage reimbursement Continuing education
Duties/Responsibilities, Core knowledge:
Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.). Estimate material and labor quantities for roof patch and repair. Work with local WTI Field Representatives and/or Supervisors as required or necessary. Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. Demonstrate working knowledge of all services provided. Perform any other duty and/or project as required or assigned by the QA Assurance Group.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior roofing experience including patch and repair skills Knowledge and ability to use basic tools associated with commercial roofing Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge with a commitment to safety at all times Understanding and ability to manage expenses Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently, as well as in a team environment, to solve problems and delegate assignments Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.) Ability to travel out of town including overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The hourly rate for applicants in this position generally ranges between $20 and $33.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Newark, New Jersey
Posted: 2024-11-12 15:18:07
-
JOB DESCRIPTION
The QA Technical Service Rep is responsible for the timely delivery of services as they relate to the quality assurance of Tremco's installed roofing systems within their respective region.
$20-33/hour (not including prevailing wage)
Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to:
401K with company match Company Pension Plan Health Insurance Paid time-off Mileage reimbursement Continuing education
Duties/Responsibilities, Core knowledge:
Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.). Estimate material and labor quantities for roof patch and repair. Work with local WTI Field Representatives and/or Supervisors as required or necessary. Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. Demonstrate working knowledge of all services provided. Perform any other duty and/or project as required or assigned by the QA Assurance Group.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior roofing experience including patch and repair skills Knowledge and ability to use basic tools associated with commercial roofing Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge with a commitment to safety at all times Understanding and ability to manage expenses Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently, as well as in a team environment, to solve problems and delegate assignments Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.) Ability to travel out of town including overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The hourly rate for applicants in this position generally ranges between $20 and $33.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Stroudsburg, Pennsylvania
Posted: 2024-11-12 15:15:47
-
JOB DESCRIPTION
The QA Technical Service Rep is responsible for the timely delivery of services as they relate to the quality assurance of Tremco's installed roofing systems within their respective region.
$20-33/hour (not including prevailing wage)
Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to:
401K with company match Company Pension Plan Health Insurance Paid time-off Mileage reimbursement Continuing education
Duties/Responsibilities, Core knowledge:
Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.). Estimate material and labor quantities for roof patch and repair. Work with local WTI Field Representatives and/or Supervisors as required or necessary. Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. Demonstrate working knowledge of all services provided. Perform any other duty and/or project as required or assigned by the QA Assurance Group.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior roofing experience including patch and repair skills Knowledge and ability to use basic tools associated with commercial roofing Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge with a commitment to safety at all times Understanding and ability to manage expenses Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently, as well as in a team environment, to solve problems and delegate assignments Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.) Ability to travel out of town including overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The hourly rate for applicants in this position generally ranges between $20 and $33.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: East Brunswick, New Jersey
Posted: 2024-11-12 15:15:47
-
JOB DESCRIPTION
The WTI Field Resources Supervisor is responsible for the timely delivery of services, profitability, and all employee management and training within the region.
Duties/Responsibilities, Core Knowledge:
Coordinate staffing and scheduling of all WTI Field Reps in his/her respective region to ensure proper utilization of manpower on specific jobs for highest profitability.
Collaborate with other Field Supervisors as necessary. Oversee the Quality Control (QC) process of all WTI Field Reps in the region, which will include random site visits to previous and current job sites, proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet required percentage.
The Supervisor should stress the profitability factor to all field personnel. Weekly communication with Sales Managers is required.
The Supervisor will field all questions/concerns from the WTI Field Reps and will handle all discrepancies between the WTI Field Reps and the Sales Force. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. The Supervisor will also be the main contact for the office personnel if there are any problems concerning a WTI Field Rep. Ensure that all WTI Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct training (both hands-on field training and classroom style) for Field Reps, according to WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval/certification of each Field Rep including: OSHA Hazard Awareness, ToolBox Talks, etc. Provide training of new contractors on the proper application of Tremco Rood Systems. Demonstrate working knowledge of all services provided. Manage, monitor and document performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work related issues.
Consult with Human Resources as needed. Work in conjunction with the Recruiting Department for hiring of all new personnel.
Ensure that all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including: expense management monthly sales projections Field Tech time management status reports bidding jobs with reps large job sign offs, project documentation, etc. Perform any other duty and/or project as required or assigned by the Vice President of WTI General Services.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior supervisory skills and ability to manage people and tasks Prior commercial roofing experience including patch and repair skills Knowledge of Project Management, planning and scheduling skills Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge Understanding of budgeting and expense management Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently; solve problems, and ability to delegate assignments, such as quoting and pricing Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc) Ability to travel out of town, may include overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The salary range for applicants in this position generally ranges between $70,000 and $90,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Atlanta, Georgia
Posted: 2024-11-12 15:01:54
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JOB DESCRIPTION
General Purpose of Job:
The QA Technical Service Rep is responsible for the timely delivery of services related to the quality assurance of Tremco's installed roofing systems within their respective region.
Duties/Responsibilities, Core knowledge:
Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.). Estimate material and labor quantities for roof patch and repair. Perform Job Site Inspections as they relate to quality assurance and/or adjustment work. Perform detailed roof inspections to diagnose and troubleshoot issues and/or concerns. Work with local WTI Field Representatives and/or Supervisors as required or necessary. Provide accurate and timely documentation to ensure that all work is completed properly and that the customer is fully satisfied.
Conduct and foster professional and timely communication (via email, voicemail, or in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. Demonstrate working knowledge of all services provided. Perform any other duty and/or project as required or assigned by the QA Assurance Group.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior supervisory skills and ability to manage people and tasks Prior roofing experience, including patch and repair skills Knowledge and ability to use basic tools associated with commercial roofing Knowledge and experience in monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge with a commitment to safety at all times Understanding and ability to manage expenses Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently, as well as in a team environment, to solve problems and delegate assignments Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along rooftop edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.) Ability to travel out of town, including overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write, and speak English Apply for this ad Online! ....Read more...
Type: Permanent Location: Akron, Ohio
Posted: 2024-11-12 14:59:44
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JOB DESCRIPTION
The WTI Field Resources Supervisor is responsible for the timely delivery of services, profitability, and all employee management and training within the region.
Duties/Responsibilities, Core Knowledge:
Coordinate staffing and scheduling of all WTI Field Reps in his/her respective region to ensure proper utilization of manpower on specific jobs for highest profitability.
Collaborate with other Field Supervisors as necessary. Oversee the Quality Control (QC) process of all WTI Field Reps in the region, which will include random site visits to previous and current job sites, proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet required percentage.
The Supervisor should stress the profitability factor to all field personnel. Weekly communication with Sales Managers is required.
The Supervisor will field all questions/concerns from the WTI Field Reps and will handle all discrepancies between the WTI Field Reps and the Sales Force. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. The Supervisor will also be the main contact for the office personnel if there are any problems concerning a WTI Field Rep. Ensure that all WTI Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct training (both hands-on field training and classroom style) for Field Reps, according to WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval/certification of each Field Rep including: OSHA Hazard Awareness, ToolBox Talks, etc. Provide training of new contractors on the proper application of Tremco Rood Systems. Demonstrate working knowledge of all services provided. Manage, monitor and document performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work related issues.
Consult with Human Resources as needed. Work in conjunction with the Recruiting Department for hiring of all new personnel.
Ensure that all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including: expense management monthly sales projections Field Tech time management status reports bidding jobs with reps large job sign offs, project documentation, etc. Perform any other duty and/or project as required or assigned by the Vice President of WTI General Services.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior supervisory skills and ability to manage people and tasks Prior commercial roofing experience including patch and repair skills Knowledge of Project Management, planning and scheduling skills Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge Understanding of budgeting and expense management Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently; solve problems, and ability to delegate assignments, such as quoting and pricing Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc) Ability to travel out of town, may include overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The salary range for applicants in this position generally ranges between $70,000 and $90,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Jacksonville, Florida
Posted: 2024-11-12 14:59:23
