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Linking Humans is working with a global consulting organisation that is growing its ServiceNow Business Process Consulting team.
They are looking for an experienced ServiceNow Process Architect to help clients design, optimise, and implement service management processes that improve efficiency and business outcomes.
This role focuses on process design, stakeholder engagement, and translating business requirements into scalable ServiceNow solutions.
Key Responsibilities
- Act as a subject matter expert in Service Management processes including ITSM, ITOM, ITAM, CSM, FSM and GRC
- Work with stakeholders to gather and document business and functional requirements
- Design and document ServiceNow process frameworks aligned with ITIL 4 best practices
- Translate process designs into functional requirements for technical delivery teams
- Support solution validation, testing cycles and creation of test scripts and user stories
- Collaborate with technical consultants, data teams and change teams during implementations
- Deliver training and knowledge transfer to client stakeholders
- Drive continuous process improvement and support service transformation initiatives
Requirements
- Bachelors degree in IT, Computer Science or a related field
- ITIL 4 Foundation certification
- ServiceNow Certified System Administrator (CSA)
- 3+ ServiceNow CIS certifications (e.g.
ITSM, CSM, HRSD, ITAM, ITBM, GRC or FSM)
- Strong experience working with ITSM frameworks such as ITIL, COBIT or ISO20000
Experience
- Strong background in ServiceNow process consulting and service management transformation
- Experience with enterprise ITSM tools such as ServiceNow, Remedy or HP Service Manager
- Ability to engage senior stakeholders and influence process improvements
- Experience working across complex enterprise environments and large programmes ....Read more...
Type: Permanent Location: Johannesburg,South Africa
Start: 12/03/2026
Salary / Rate: Excellent Market Rates Payable
Posted: 2026-03-12 10:04:06
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Linking Humans is supporting a global consulting organisation that is expanding its ServiceNow delivery team and is looking for a Senior Technical Architect to lead complex platform implementations and provide technical leadership across client engagements.
This role focuses on solution architecture, platform development, integrations, and mentoring delivery teams, ensuring ServiceNow solutions are scalable, secure, and aligned with client business objectives.
Key Responsibilities
- Lead the design, development and deployment of ServiceNow solutions across enterprise environments
- Work with clients to gather requirements and design scalable platform architectures
- Develop and configure ServiceNow applications, workflows and integrations
- Ensure solutions follow ServiceNow best practices, architecture standards and coding guidelines
- Implement integrations using REST, SOAP APIs and Integration Hub
- Conduct testing, quality assurance and support production deployments
- Support platform upgrades, release management and performance optimisation
- Provide technical leadership and mentoring to junior consultants
- Troubleshoot and resolve complex platform issues
- Deliver knowledge transfer and training to both internal teams and clients
Requirements
- Degree or Diploma in Computer Science or related field
- ITIL v4 Foundation certification
- ServiceNow certifications including:
- CSA (Certified System Administrator)
- CIS (Certified Implementation Specialist)
- CAD (Certified Application Developer)
- CTA (Certified Technical Architect) preferred
Experience
- 810 years of hands-on ServiceNow experience
- Strong experience across modules such as ITSM, ITOM, CSM, HRSD and ITBM
- Experience building Service Portal, mobile solutions and integrations
- Strong understanding of ITIL and Agile delivery environments
- Proven ability to lead projects and mentor technical teams ....Read more...
Type: Permanent Location: Johannesburg,South Africa
Start: 12/03/2026
Salary / Rate: Excellent Market Rates Payable
Posted: 2026-03-12 10:00:11
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Linking Humans is working with a growing international consulting organisation looking for a ServiceNow Solutions Architect to support presales activities and design enterprise ServiceNow solutions for clients across Africa and the Middle East.
This role combines solution architecture, technical presales, and client advisory, helping organisations design scalable ServiceNow solutions that deliver real business value.
Key Responsibilities
- Lead presales engagements, including solution demonstrations and technical discussions with clients
- Translate business requirements into scalable ServiceNow solution designs
- Design and prototype solutions across modules such as ITSM, ITOM, IRM, HRSD and CSM
- Support RFP/RFI responses, including technical solution design and effort estimation
- Run workshops with stakeholders and act as a trusted advisor during the sales process
- Work closely with sales and technical teams to shape winning proposals
Requirements
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) in at least three areas
- Certified Application Developer (CAD)
- Strong knowledge of ServiceNow architecture, integrations and platform capabilities
- Experience delivering presales demos and supporting bids
Experience
- 5+ years working with ServiceNow in architecture, consulting or presales roles
Additional Information
- Up to 50% travel across Africa and the Middle East may be required
- Interview process includes a technical presentation and solution architecture demonstration ....Read more...
Type: Permanent Location: Johannesburg,South Africa
Start: 12/03/2026
Salary / Rate: Excellent Market Rates Payable
Posted: 2026-03-12 09:55:05
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Cloud Presales Solution Consultant
Public / Private Cloud
Remote based
Paying up to 80k + 10% bonus
A high‑performing Managed Services Provider with a strong reputation for delivering enterprise‑grade cloud, infrastructure, and managed service solutions are seeking a commercially focused Public and Private Cloud Presales Solution Architect to shape compelling, scalable solutions across Azure, AWS, and VMware‑based private cloud platforms.
This is a customerȁ1;facing role at the centre of our sales and solution strategy, where you will work closely with clients and internal teams to design robust, commercially aligned cloud and managed service offerings.
Key Responsibilities:
Leading the technical presales process for cloud, infrastructure, and managed service opportunities
Designing end‑to‑end solutions across Azure, AWS, and VMware private cloud, including hybrid architectures
Developing high‑quality proposals, high‑level designs, and customer‑ready presentations
Supporting bids, tenders, and framework submissions with clear, outcome‑driven solution designs
Engaging with customers to understand business challenges and articulate the value of our services
Ensuring solutions are commercially viable, deliverable, and aligned with industry best practice
Experience required:
Strong presales experience within an MSP or Cloud Services Provider
Deep technical understanding of either Azure (including AVD/VDI), AWS, M365 and VMware
Ability to design hybrid cloud architectures and managed service offerings
Broad knowledge across storage, data, applications, licensing, and productivity platforms
Excellent communication skills, with the ability to simplify complexity for senior stakeholders
Commercial awareness and the ability to balance customer needs with business objectives
Confidence presenting to customers and influencing decision‑makers
Relevant cloud or VMware certifications are highly advantageous
Must be eligible for SC Clearance.
Paying up to £80k + 10% bonus.
Remote based.
....Read more...
Type: Permanent Location: Leicester, England
Salary / Rate: £75000 - £80000 per annum + + 10% bonus
Posted: 2026-03-11 17:14:24
