ServiceNow Solutions Architect – Presales & Advisory

Linking Humans is working with a growing international consulting organisation looking for a ServiceNow Solutions Architect to support presales activities and design enterprise ServiceNow solutions for clients across Africa and the Middle East.
This role combines solution architecture, technical presales, and client advisory, helping organisations design scalable ServiceNow solutions that deliver real business value.

Key Responsibilities

- Lead presales engagements, including solution demonstrations and technical discussions with clients
- Translate business requirements into scalable ServiceNow solution designs
- Design and prototype solutions across modules such as ITSM, ITOM, IRM, HRSD and CSM
- Support RFP/RFI responses, including technical solution design and effort estimation
- Run workshops with stakeholders and act as a trusted advisor during the sales process
- Work closely with sales and technical teams to shape winning proposals

Requirements

- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) in at least three areas
- Certified Application Developer (CAD)
- Strong knowledge of ServiceNow architecture, integrations and platform capabilities
- Experience delivering presales demos and supporting bids

Experience

- 5+ years working with ServiceNow in architecture, consulting or presales roles

Additional Information

- Up to 50% travel across Africa and the Middle East may be required
- Interview process includes a technical presentation and solution architecture demonstration