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JOB DESCRIPTION
DAP is looking to hire Customer Service Representative at our Baltimore, MD Location.
The customer is everything at DAP and our Customer Service Representatives take first class care of them.
They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 9:30 am - 6:00 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.
Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
Document all customer interactions and maintain accurate records in our system.
Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
REQUIREMENTS:.
Must be able to work 9:30 am - 6:00 pm
High School (or equivalent)
Effective communications skills - verbal and written, SAP experience a plus
Grace under pressure - remain positive and focused to the task at hand
Effective problem-solving skills - quick on your feet and can think outside of the box
Ability to multi-task and prioritize work all with a sense of urgency
Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2026-06-28 23:09:31
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JOB DESCRIPTION
The typical tasks for this position include (but are not limited to) the following:
Develop and manage the engineering maintenance schedules for the plant
Prioritize and schedule required preventative maintenance in coordination with Production Supervisors and Managers.
Input and maintain the maintenance data on SAP PM
Develop and implement PM instructions
Generate and analyze maintenance KPIs such as work order completion time, breakdown reduction, and % completion of orders.
Analyze the parts inventory system.
This includes assisting the entering of all parts transactions such as POs, issues, returns, and inventory adjustments.
Maintain accurate inventory records to help perform or manage periodic cycle counts and physical inventories.
Utilize TPM to deliver maintenance initiatives on site
Responsible for maintenance data capture and reporting (losses, costs, breakdown analyses, tag resolution)
Maintain records such as documentation of contracts and agreements, costs, budget information for maintenance/building accounts, and maintenance performance history.
Provide expertise with the computer based maintenance management system (CMMS) to schedule, document, and update all plant maintenance work orders in SAP.
Assist buyer in ordering and recommending of materials, supplies, and services to support the operation and maintenance for the facility.
Support Regulatory and Corporate standards by maintaining accurate files and records.
Develop, plan and execute training activities to expand the skills of the team.
Analyze total cost of ownership - parts, time, and downtime for each piece of equipment.
Review PM tasks, frequency and time with maintenance technicians, supervisors and engineers.
Requirements:
Associate's degree in Business Administration, Supply Chain Management, Engineering or Science
1-2 years of work experience in similar environment, is preferred
Must be experienced with advance planning systems and ERP systems, preferably SAP S4
Excellent organizational skills are required
Proven ability to possess strong problem-solving skills
Strong verbal and written communications skills
Ability to be a team player with focus on improvement and strong drive for resultsA
Strong communication and interpersonal skills; ability to read, write, speak, and understand English.
Computer
MS applications, specifically Word, Outlook, Excel, and Teams
Preferred experience with ERP and CMMS systems
Interpersonal skills
Ability to work at all levels of the organization.
Emotional intelligence
Problem Solving
Attention to detail.
Customer Service
Internal/External Additional Consideration Given to Those With:
Paint/Coatings/Chemical industry knowledge
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
You are also eligible to earn up to two weeks of vacation plus holiday pay on an annualized basis.
Job Type: Full-time
Schedule: Monday - Friday Days
Salary: $51,000 - $68,000
Work Location: In person
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Hagerstown, Maryland
Posted: 2026-06-26 15:09:45
-
JOB DESCRIPTION
The typical tasks for this position include (but are not limited to) the following:
Develop and manage the engineering maintenance schedules for the plant
Prioritize and schedule required preventative maintenance in coordination with Production Supervisors and Managers.
Input and maintain the maintenance data on SAP PM
Develop and implement PM instructions
Generate and analyze maintenance KPIs such as work order completion time, breakdown reduction, and % completion of orders.
Analyze the parts inventory system.
This includes assisting the entering of all parts transactions such as POs, issues, returns, and inventory adjustments.
Maintain accurate inventory records to help perform or manage periodic cycle counts and physical inventories.
Utilize TPM to deliver maintenance initiatives on site
Responsible for maintenance data capture and reporting (losses, costs, breakdown analyses, tag resolution)
Maintain records such as documentation of contracts and agreements, costs, budget information for maintenance/building accounts, and maintenance performance history.
Provide expertise with the computer based maintenance management system (CMMS) to schedule, document, and update all plant maintenance work orders in SAP.
Assist buyer in ordering and recommending of materials, supplies, and services to support the operation and maintenance for the facility.
Support Regulatory and Corporate standards by maintaining accurate files and records.
Develop, plan and execute training activities to expand the skills of the team.
Analyze total cost of ownership - parts, time, and downtime for each piece of equipment.
Review PM tasks, frequency and time with maintenance technicians, supervisors and engineers.
Requirements:
Associate's degree in Business Administration, Supply Chain Management, Engineering or Science
1-2 years of work experience in similar environment, is preferred
Must be experienced with advance planning systems and ERP systems, preferably SAP S4
Excellent organizational skills are required
Proven ability to possess strong problem-solving skills
Strong verbal and written communications skills
Ability to be a team player with focus on improvement and strong drive for resultsA
Strong communication and interpersonal skills; ability to read, write, speak, and understand English.
Computer
MS applications, specifically Word, Outlook, Excel, and Teams
Preferred experience with ERP and CMMS systems
Interpersonal skills
Ability to work at all levels of the organization.
Emotional intelligence
Problem Solving
Attention to detail.
Customer Service
Internal/External Additional Consideration Given to Those With:
Paint/Coatings/Chemical industry knowledge
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
You are also eligible to earn up to two weeks of vacation plus holiday pay on an annualized basis.
Job Type: Full-time
Schedule: Monday - Friday Days
Salary: $51,000 - $68,000
Work Location: In person
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Hagerstown, Maryland
Posted: 2026-06-26 15:09:34
