The Company
Our client is a purpose-driven investment organisation with a genuine commitment to delivering meaningful outcomes for their members and clients.
With a focus on long-term value, innovation and sustainable growth, they combine commercial rigour with a deeply held sense of purpose.
Their collaborative, people-first culture makes them a compelling destination for professionals who want their work to truly matter.
The Opportunity
An exciting leadership opportunity has emerged for a Head of Customer Marketing and Digital to take ownership of the direct channel strategy and drive profitable growth.
This is a senior, high-impact role that sits at the intersection of digital marketing, product development, data strategy, and team leadership.
If you thrive in environments where commercial accountability meets a purpose-driven mission, this role is for you.
Key Accountabilities
Lead the development and execution of a direct customer acquisition strategy, including audience segmentation, key messaging, digital sales planning and media performance optimisation across the full marketing funnel
Own the customer management strategy, driving retention and engagement initiatives, improving customer satisfaction metrics, and overseeing the transition to new platforms and communication tools
Manage the digital product team to design and deliver a forward-looking roadmap for web, app and portal, encompassing user experience, feature prioritisation, sprint development and CMS delivery
Shape the organisation's marketing data and technology strategy, including first-party data activation, media attribution, marketing automation and future-proofing for a cookie-less environment
Drive financial accountability across the direct channel by managing the marketing budget, forecasting direct flows, and developing meaningful performance metrics that demonstrate ROI
Lead and inspire the consumer marketing and digital product teams, fostering a high-performance culture through coaching, clear KPI alignment and regular performance reviews
Ideal Experience
Demonstrated background in digital marketing and digital product management at a senior level, with a track record of building and executing integrated strategies that deliver acquisition, engagement and revenue growth
Deep expertise across performance marketing, marketing automation, digital product management and analytics, with hands-on experience using modern technology and content platforms
Proven ability to work with data teams to build first-party data capability, leverage segmentation modelling and translate insights into impactful marketing activity
Experience leading and developing high-performing teams in a complex, regulated environment, with strong stakeholder management and the ability to balance strategic thinking with operational delivery
A working knowledge of human-centred design, agile methodologies and the regulatory landscape relevant to wealth management or financial services
Why Apply
Step into a senior leadership role with real commercial ownership and the opportunity to shape the direct channel strategy of a genuinely purpose-led organisation
Work in a collaborative, values-driven culture that encourages innovation, curiosity and authentic contribution at every level
Join a business where strong commercial ambition is matched by a genuine commitment to doing right by its members and clients
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work.
We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
At Parity, we believe in people, not just data.
Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process.
To have a confidential chat, please contact Vanessa Lalani at vlalani@parityconsulting.com.au or apply here.
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Type: Permanent Location: Sydney CBD, Sydney, Australia
Posted: 2026-06-02 03:53:34
The Company
Our client is a well-established and highly respected non-bank lender with a long-standing track record in the Australian market.
Specialising in residential mortgages and continuing to expand their commercial lending capabilities, the business has built a reputation for delivering flexible lending solutions and exceptional customer outcomes.
Operating with an entrepreneurial and commercially minded culture, the organisation combines the agility of a growing business with the scale and stability of an established market leader.
With a strong broker distribution network and significant growth ambitions, the business continues to invest heavily in innovation, product development, and continuous improvement initiatives.
This is an organisation where employees are given genuine autonomy, broad business exposure, and the opportunity to make meaningful impact within a collaborative and fast-paced environment.
The Opportunity
An exciting opportunity has arisen for a Product Manager to join the broader product function, supporting product innovation, enhancement, and continuous improvement initiatives across the lending portfolio.
This role will work closely with stakeholders across pricing, credit, risk, and distribution to drive product outcomes, support strategic initiatives, and contribute to the ongoing growth of the business.
The environment is highly hands-on and suited to someone who enjoys working at pace, taking ownership, and contributing across both strategic and operational initiatives.
Key Accountabilities
Support the ongoing management and enhancement of lending products across the residential mortgage portfolio
Contribute to product innovation initiatives, including new product development and continuous improvement projects
Work collaboratively with pricing, credit, risk, and operational teams to optimise product performance and customer outcomes
Conduct market and competitor analysis to identify opportunities for innovation and growth
Assist in the review and refinement of existing products, policies, and processes
Support transformation and change initiatives across the broader product function
Provide recommendations balancing commercial outcomes, growth opportunities, and risk considerations
Partner closely with broker and distribution channels to improve product competitiveness and customer experience
Ideal Experience
3-5 years experience in Product Management within financial services
Exposure to residential mortgages, lending, banking, or adjacent financial services products
Strong commercial acumen and understanding of balancing growth, profitability, and risk
Excellent stakeholder engagement and communication skills
Comfortable operating within fast-paced and evolving environments
Curious, proactive, and solutions-focused mindset
Ability to challenge ideas constructively and contribute to continuous improvement initiatives
Exposure to home lending products and the mortgage process will be highly regarded
Why Apply?
Join a rapidly growing and highly entrepreneurial non-bank lender
Gain broad exposure across product, pricing, credit, risk, and strategy
Work within a collaborative and commercially focused environment
Opportunity to influence product innovation and transformation initiatives
Fast decision-making environment with less bureaucracy than traditional banks
Strong focus on mentoring, coaching, and internal career development
Work closely with senior stakeholders and gain valuable business exposure
Build your skillset quickly within a business that values ownership and initiative
Your Next Steps
If you are looking to accelerate your product career within a fast-paced and commercially focused lending environment, this could be the ideal next step for you.
Click APPLY to submit your application.
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work.
We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
At Parity, we believe in people, not just data.
Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process.
....Read more...
Type: Permanent Location: Sydney CBD, Sydney, Australia
Posted: 2026-05-19 07:29:52
