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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability.
Collaborate with other Supervisors as necessary.
Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage.
The Supervisor should stress the profitability factor to all field personnel.
Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps.
Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters.
Be the primary contact for the office personnel if there are any issues concerning a Field Rep.
Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer.
Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include:
Proper completion of all services and related paperwork.
Safety training and training documentation for all Field Reps within the region.
Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc.
Demonstrate a working knowledge of all services provided.
Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues.
Consult with the Regional Business Manager (RBM) and HR as needed.
Work with the HR and Recruiting department to hire all new personnel.
Ensure all required paperwork is submitted to the corporate office on a timely basis.
Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information.
Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc.
Review time reports daily and make necessary corrections with the admin team.
Attend all required calls and meetings.
Perform any other duties and/or projects as required or assigned by the RBM.
CERTIFICATES, LICENSES, REGISTRATIONS:
30-hour OSHA certification (The company will provide it if needed.)
Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES:
Qualifications:
Prior supervisory skills and ability to manage people and tasks.
Prior roofing experience, including patch and repair skills.
Knowledge of Project Management, planning, and scheduling.
Knowledge and experience in monitoring and maintaining quality control.
Functional computer skills.
Safety training and OSHA knowledge.
Understanding of budgeting and expense management.
Competencies:
Adaptable and willing to change with business needs.
Professional and leads by example.
Diversity awareness and ability to adjust to multiple personalities.
Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management.
Work independently, solve problems, and delegate assignments, such as quoting and pricing.
Demonstrate a high degree of accountability and ethical behaviors.
Excellent customer service and ability to build relationships.
Other Requirements:
Ability to travel out of town, including overnight stays.
Must have reliable transportation and a valid driver's license.
Ability to work weekends and/or holidays when needed.
Ability to pass a pre-employment drug test.
Ability to read, write, and speak English.
The salary range for applicants in this position generally ranges between $72,000 and $90,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Chicago, Illinois
Posted: 2025-09-06 15:09:43
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Job Description:
Our client, a renowned financial services firm in the North East of England, is seeking a forward-looking Product Manager to focus on Regulatory Reporting in relation to product or service changes.
As part of the Product Team, you will be leading the planning and delivery of key statutory reporting, including Fair Value Assessment (FVA), Consumer Duty Reports, and TCFD Product Reports.
The role will focus on coordinating delivery with content to be generated by relevant SMEs across the group.
In essence, you will specialise in fair value assessments and consumer duty reporting linked to product/service changes, this will involve data gathering from multiple stakeholders, data modelling, and producing regulatory-compliant reports.
It is essential that you have proven experience working in UK regulated financial services coupled with strong analytical, organisational and communication skills.
Skills/Experience:
Essential:
Strong organisational and time management skills.
Proactive, solutions-focused approach.
Experience working in UK regulated financial services.
Strong numeracy, communication, and report writing skills.
Desirable:
Knowledge of Collective Investment Schemes
Familiarity with Consumer Duty regulation.
Experience in financial analysis and modelling.
Exposure to Board-level reporting.
Core Responsibilities:
Partner with colleagues in the finance team to develop revenue and cost analysis by product.
Coordinate content delivery from multiple internal teams to meet reporting deadlines.
Provide regular updates to governance bodies, escalating any issues affecting timely and accurate reporting.
Monitor and report on KPIs to support regulatory submissions.
Support colleagues through knowledge sharing and training, and lead team meetings where required.
Identify opportunities to automate recurring reporting processes
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16200
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we're committed to protecting and respecting your privacy.
Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.
By engaging with us (either by applying for a job we're advertising, registering through our website, or getting in touch with our business) you're agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.
For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM ....Read more...
Type: Permanent Location: Newcastle upon Tyne, England
Start: ASAP
Posted: 2025-09-05 15:55:45
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Commercial Sales Support Specialist
Location: Wordsley (Easily accessible from Stourbridge, Kingswinford, Brierley Hill, Dudley, Halesowen, Quinton, Wombourne, Kinver, Kidderminster, Wolverhampton, Bromsgrove)
Salary: £27-32k Dependent upon experience + generous holidays + pension + free parking + Christmas shutdown + training + Monday to Friday working
Are you the person who spots the details others miss, enjoys finding solutions, and isn't afraid to pick up the phone to get things moving?
We're looking for an inquisitive, numbers-savvy Sales Support Specialist / Commercial Administrator who's as confident with Excel formulas as they are with customer conversations.
This is not just about processing orders - it's about connecting with customers, asking the right questions, solving problems, and keeping everything running smoothly behind the scenes in a fast-paced sales environment.
You'll be joining a long-established and steadily growing industrial distributor supplying the manufacturing sector, where your input will have a real impact on the team's success.
What we're looking for:
A detail-focused organiser with an inquisitive mind who enjoys problem-solving and finding practical solutions.
Comfortable asking the right questions to understand customer needs, resolve issues, and improve processes.
Comfortable working with numbers — able to calculate prices, margins, percentages, and work in different currencies and units.
Minimum GCSE (or equivalent) in Maths and English, grades A-C / 9-6; A-level or higher education preferred.
Confident with Excel, including formulas and data manipulation.
A strong communicator who's comfortable making outbound calls to customers and building positive relationships.
Experience in a B2B sales office, ideally with product-based or manufacturing-related businesses.
Day-to-day responsibilities of Commercial Sales Support Specialist:
Processing customer orders, raising invoices, and arranging global product deliveries.
Calculating sales prices and discussing them with customers.
Liaising with third-party warehouses and transport companies to ensure smooth, on-time deliveries.
Managing stock control, raising purchase orders, and updating CRM records.
Making proactive customer calls and handling incoming enquiries.
Asking questions and investigating to ensure accurate information, smooth processes, and excellent customer service.
Supporting the Managing Director and team with administrative and sales activities to drive the business forward.
Why join us? You'll be working in a supportive and collaborative environment, where curiosity is encouraged and initiative is valued.
No two days are the same, and you'll have the opportunity to expand your skills and develop your career as part of a growing company investing in its future.
If you have strong Excel skills, a head for numbers, an inquisitive nature, and the confidence to pick up the phone to customers, we'd love to hear from you.
Apply now for the position of Commercial Administrator by sending your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd, or call Kayleigh on 07908 893621 for a confidential chat about the role.
Job Ref: 4253KBA - Commercial Sales Support Specialist ....Read more...
Type: Permanent Location: Stourbridge, England
Start: 05/10/2025
Salary / Rate: £27000 - £32000 per annum + + pension + training + free parking
Posted: 2025-09-05 15:00:22
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This is an exciting and rewarding role with a national community focused non profit organisation.
Work directly with people that dealing with the challenges of homelessness, this is a rewarding role where you can help empower vulnerable people and make a real difference Mon - Fri, 9am -5pm Salary £27,000 - £28,000 Location: Reading
Please do not apply if you need sponsorship.
To apply for this role you must have residence and right to work within the UK
Charles Hunter Associates are a specialist recruitment consultancy, established for 13 years.
I work within in the South of England and work closely with you to help find the most suitable role
Requirements:
Previous experience of supporting adults
An understanding homeless and vulnerable clients and their needs including knowledge of substance misuse
A passion and ability to deliver person-centred approach and want to make positive changes to their lives
Experience of developing and delivering training programme
Excellent communication, administrative and IT skills
The ability to work collaboratively to enable the provision of multi-agency services
Benefits:
Full time, permanent contract of 40 hours per week guaranteed
25 days annual leave + bank holidays
A contributory pension scheme
An employee assistance programme
Free car parking
Salary: £27,000 - £28,000
Location: Reading
If you are looking for your next exciting and rewarding career, then apply to Laura, I can answer any questions and fast track your application to my client.
....Read more...
Type: Permanent Location: Reading, England
Salary / Rate: £27000 - £28000 per annum
Posted: 2025-09-05 14:49:57
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Field Service EngineerWiltshire£45,000 - £50,000 Basic + Overtime (OTE £60k) + Company Vehicle + Training + Equipment + ProgressionJoin a manufacturing specialist and have the opportunity to earn a terrific all-around package with a realistic earning potential of £60,000.
You'll work on varied projects within manufacturing and become a specialist in the thriving packaging industry.
This manufacturer of specialist packaging equipment to various industries are looking for a hands-on field service engineer who wants to progress, earn well, and be part of a highly skilled team in a varied role.
You will receive training to increase your skills and progress into becoming a specialist in what you do.
The role involves travelling in and around Wiltshire and the South West working on various projects.As a field service engineer your role will include:
* Field Service Engineer role covering Wiltshire and surrounding area
* Workshop / clients sites depending on the job
* Breakdowns / service / maintenance of packaging and associated kit
* Stayaways when needed The successful field service engineer will need:
* Multi-skilled (bias either way)
* Service engineer or maintenance background
* Must be comfortable travelling around the Wiltshire area and live commutable to SwindonPlease apply or call on: 02038137931 and ask for Ryan PowlettKey Words: Field Service, Mechanical, Multiskilled, Mobile, Electrical, Generator, Technician, Installation Engineer, packaging, manufacturing, production, fmcg, food, pharma, Wiltshire, Swindon.This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are that of an Employment Agency.Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. ....Read more...
Type: Permanent Location: Wiltshire, England
Start: asap
Salary / Rate: £40000 - £50000 per annum
Posted: 2025-09-05 14:49:18
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Do you have experience working with SEN, Learning Disabilities or young people in youth work, schools or social care? Or are you a graduate in Psychology, Young People or Mental Health? If yes, do you want to work with and have a direct influence on positive outcomes for the UK's most vulnerable children? Salary: £25,000 - £31,000 Location: New Milton
Please do not apply if you need sponsorship.
To apply for this role you must have residence and right to work within the UK Charles Hunter Associates are a specialist recruitment consultancy, established for 13 years.
I work within in the South of England and work closely with you to help find the most suitable role
If you have answered yes to any of the above, then please get in touch as we have an opportunity available with a leading and outstanding provider that specialises in care for children that have Learning disabilities, SEN and additioanl needs.
On offer is a fully funded, industry accredited training programme which offers you an excellent specialist training in managing behaviours and the opportunities to complete Diploma Level 3 Residential Childcare.
This role offers clear progression pathways from Support Worker into Managerial roles.
This is a role where you will be working with one of the most reputable care providers in the area and will benefit from ongoing training and support to ensure you have everything you need to become successful in the role.
Please note, this role will include working weekends, sleep overs, morning and evenings so flexibility is required.
Benefits for the Residential Support Worker include:
Starting salary: £25,000 - £31,000
Full-time contract of 38 hours per week
Paid for DBS
Industry leading training program - up to Level 5 Leadership and Management
On-going progression opportunities
Pension, maternity and paternity benefits and more!
Responsibilities of the Residential Support Worker:
Experience working as a Support Worker in a similar setting (including SEN or PRU schools, youth work, youth offending, children's social care - desirable as full training given)
Ensuring to help the children with their emotional, physical and developmental needs.
Display yourself as an appropriate role model
Demonstrate a positive attitude, empathy and resilience
Encourage positive life experiences for the children
Strong experience building report
Strong experience working in a team environment
Ability to communicate in a positive and open manner
Committed to safeguarding and promoting the wellbeing of others
If you are looking for your next exciting and rewarding career, then apply to Laura, I can answer any questions and fast track your application to my client.
#IND-CH-SUPWK-PRM24 ....Read more...
Type: Permanent Location: New Milton, England
Salary / Rate: £25000 - £31000 per annum
Posted: 2025-09-05 14:42:37
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Join a global leader in the design and manufacture
Enjoy a choice of shift patterns and an attractive benefits package including 25 days holiday + bank holidays, pension, and cash plan
Be part of a company that values respect, communication, teamwork, recognition, and quality
Our client, a well-established manufacturer, is seeking a skilled Assembly Fitter to join their team in Maidstone.
This is an exciting opportunity for an experienced professional to contribute to the production of industry-leading solutions.
Position Overview
As an Assembly Fitter, you will play a crucial role in building and producing quality products for customers and dealers.
You will ensure that the methods used to complete a product are lean, efficient, and safe, contributing to the company's mission of developing environmentally conscious, performance-focused solutions.
Responsibilities
- Fit and assemble fabricated parts or subassemblies
- Set up hydraulic and electrical systems, including pressure testing
- Install hydraulic and pneumatic pipes and lines, as well as valves, pumps, and motors
- Complete electrical tasks such as laying, connecting, and securing wiring looms
- Perform fault diagnosis and ensure basic checks are completed on all electronic installs
- Dismantle faulty assemblies and repair or replace defective parts
- Ensure accuracy and quality of finished parts, tools, or sub-assemblies
- Provide support with design/development tasks through the use of engineer change notes/BOM variances
- Support, offer, and complete training with peers, trainees, and colleagues
Requirements
- Served a technical apprenticeship or equivalent training
- Good technical knowledge of the products, with a willingness to undertake training to expand knowledge
- Good interpersonal skills with the ability to communicate clearly
- The ability to work as part of a team as well as independently
- Well-developed problem-solving skills
- Good practical skills and excellent attention to detail
- Ability to work accurately in a lean manner to ensure efficiencies in the build
- Good time management skills
- A good working knowledge of electrics, pneumatics, and hydraulics
Benefits
- Choice of shift patterns: 6.30-15.30 or 7.30-16.30
- Bereavement leave
- Non-contributory life assurance
- 25 days holiday + bank holidays
- Pension
- Cash plan
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Maidstone, England
Start: 22/09/2025
Duration: Permanent
Salary / Rate: £25770.60 - £30577.44 per annum + + Benefits
Posted: 2025-09-05 14:39:22
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WE'RE HIRING: PRODUCTION OPERATIVE
Location: Edenbridge
Afternoon Shifts 2 pm to 11 pm Monday to Thursday
A fantastic opportunity has arisen within our production team for afternoon Production Operatives to join a company that takes real pride in its people and products.
Are you looking to grow your career in manufacturing with a company that truly values its people? We have a fantastic opportunity for a Production Operative to join a thriving and supportive production team!
What You'll Be Doing
You'll play a hands-on role in assembling and wiring components in a quality-assured environment.
From using microscopes for precision work to reading electrical schematics and contributing to continuous improvement, every day is different and rewarding!
Full Training Provided
Don't have electrical or wiring experience? No problem.
They offer comprehensive training to help you gain the skills you need to succeed.
Ideal Candidate Profile
- Some experience in wiring or assembly (preferred but not essential)
- Good eye for detail and dexterity for small, intricate work
- Comfortable working with tools, schematics, and technical instructions
- IPC 620 trained? That's a bonus - but they will train you if not!
If you're enthusiastic, detail-oriented, and looking to join a company that values high standards and invests in its people, we want to hear from you.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Edenbridge, England
Start: 01/10/2025
Salary / Rate: Up to £24024 per annum + + Benefits
Posted: 2025-09-05 13:32:08
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This market leading team focussing on surgical equipment is looking for an operating theatre sales specialist to join the team.
Working with a range of capital and disposable equipment you will cover the south east region of the UK focussing on key products including theatre tables and architectural systems as well as partnering with product partners in key specialist areas such as robotic surgery.
Covering key accounts including those in Hampshire, Oxfordshire, Surrey, Sussex & Kent you will ideally have some exposure to working within the operating theatre environment to enable you to not only develop business but offer procedural support and training.
This team is flying, growing from a small player to being one of the market leaders in just a few years and in order to continue that growth they are looking for candidates who share their values of being accountable, motivated and hard working, with a passion for personal development matched by the management team and larger organisation.
As part of a global blue chip company, you will be offered training and development tailored to your needs as well as an excellent package of salary, benefits and fantastic earning potential.
....Read more...
Type: Permanent Location: Basingstoke and Deane, England
Salary / Rate: Car Allowance, Company Car, 40% bonus
Posted: 2025-09-05 13:32:03
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Redline Group are working with a leading global distributor of test & measurement products and solutions, and they are seeking a Technical Sales Manager to drive growth within their well established DACH region.
The successful candidate will take ownership of one of the highest performing regions in the business and lead the growth strategy to increase revenue.
This role combines technical pre-sales expertise with strong commercial drive, supporting and partnering with customers on their test & measurement hardware requirements.
Working as part of a regional team, you will collaborate with inside and outside sales, product specialists, and marketing to grow market share, deliver technical demonstrations, and position the business as the trusted test & measurement hardware partner in the territory.
Experience required for the Technical Sales Manager, based in DACH:
Proven technical sales experience within the test & measurement sector
Strong test & measurement hardware knowledge
Excellent relationship-building and influencing skills across all levels
Self-directed, proactive “hunter” mentality with strong organisational skills
Ability to deliver technical presentations, demonstrations, and training sessions
Experience in developing and executing territory growth plans
Strong German language skills, verbal & written.
This role is offered on a flexible, remote-working basis with occasional travel across the DACH region for customer visits, supplier meetings, and events.
You will need to be based in or willing to relocate to Germany, Austria, or Switzerland to be considered for this position.
This is an exciting opportunity to join a market leader with a strong growth agenda, supportive culture, and high staff retention, where you will have the autonomy and backing to deliver significant commercial impact.
To apply for the Technical Sales Manager position please send your CV to yskelton@redlinegroup.Com or for a confidential discussion contact Yuon Skelton on +44 1582 878 829 or +44 7939 697 190. ....Read more...
Type: Permanent Location: Germany
Start: ASAP
Salary / Rate: £110000 - £130000 per annum
Posted: 2025-09-05 12:05:30
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Maintenance EngineerLouth£35,000 - £37,000 Basic + Rotating Shifts (Days & Nights - Friday to Sunday 6am to 6pm - 6pm to 6am) + Family Run Company + Stability + BenefitsExciting opportunity for a Maintenance Engineer to work a weekend shift for a thriving manufacturing business at the forefront of the renewables industry.
You'll be working with specialist equipment and cutting-edge solutions in a role that offers variety, technical challenge, and development.
If you enjoy problem solving and want to become a true technical expert, this is the perfect next step.As Maintenance Engineer, you'll be joining a long standing, family run company that genuinely values its people and has built a reputation in the renewable and recycling sectors.
With operations across the UK and internationally, the business continues to grow, offering employees longevity, progression, and the opportunity to make a real impact.
You'll benefit from a supportive environment, ongoing training, and the opportunity to work on projects that contribute to a more sustainable future.Your Role as Maintenance Engineer:
* Maintenance Engineer - Rotating shift - days and nights (Friday to Sunday)
* Reactive and planned preventative maintenance
* Installations and equipment upgrades, fault finding and breakdowns
* Weekend Shift (Days & Nights - Friday to Sunday 6am to 6pm - 6pm to 6am rotating)The Ideal Maintenance Engineer Will Have:
* A background in maintenance
* Time served with a Manufacturing or Engineering background
* NVQ Level 3 / City & Guilds / HNC or HND in Engineering (or equivalent)
* Mechanical skills with (some Electrical)
* Able to commute reliably to Louth Apply now or call Ryan on 02038137931 for immediate consideration!Keywords: Maintenance Engineer, Multiskilled Engineer, Multskilled Maintenance Engineer, Mechanical Engineer, Electrical Engineer, Maintenance Technician, Field Service Engineer, Field Engineer, Louth, Lincolnshire, Grimsby, Lincoln, Grimsby, Lincolnshire, weekend shift.
This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website to view other positions we are currently handling.Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. ....Read more...
Type: Permanent Location: Louth, England
Start: ASAP
Duration: PERM
Salary / Rate: £35000 - £37000 per annum + Good Benefits
Posted: 2025-09-05 10:59:59
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.
Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed.
EDUCATION REQUIREMENT:
High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable.
EXPERIENCE REQUIREMENT:
With high school diploma, 5 years of direct customer complaint and claims experience.
With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products.
Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling.
Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear,
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $54,549 and $68,186.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-04 23:53:34
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.
Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed.
EDUCATION REQUIREMENT:
High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable.
EXPERIENCE REQUIREMENT:
With high school diploma, 5 years of direct customer complaint and claims experience.
With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products.
Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling.
Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear,
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $54,549 and $68,186.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-04 23:51:25
