Customer Service Advisor

Do you thrive in a fast paced and varied role? Have strong organisation skills and ability to build strong customer relationships? As Customer Service Advisor no two days will be the same.

You'll be responsible for ensuring the services provided to customers is second to none; ensuring their orders and requirements are processed accurately and efficiently, whilst managing their expectations along the way.

What an average day in this role looks like for you as, Customer Service Advisor:

• Order processing which will include, inputting data and liaising with other departments in the business to ensure deadlines are met


• Customer service will include; general enquiries regarding stock, technical queries, deliveries, invoicing and direct orders


• Liaising with Sales Managers or Field Reps in specific areas daily, to ensure the smooth running of their accounts and administration


• Managing the control of special orders


• Claims and credit processing for customers


• Complaint handing and resolution


• General Administration duties and housekeeping

You'll need to have/be, as Customer Service Advisor:

• A flexible approach to your role, whilst being able to prioritise workloads effectively


• Experience of working with high call volumes


• Experience in a similar role is a must


• Exceptionally organised, whilst being able to work to deadlines


• Strong interpersonal skills


• A good working knowledge of Microsoft Office applications including; Outlook, Word and Excel


• Self-motivated and able to work independently and as part of a bigger team


• Thrive from a fast paced and busy environment

What's in it for you?

You'll be part of a fantastic organisation, who promote from within.

They offer training, development and progression as standard.

A starting salary of up to £25,000, free onsite parking, Christmas office closure and the chance to be part of a company who recognise their employees.

Working hours are Monday to Friday between 8:30am to 5:30pm.