IT Support Analyst

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IT Service Desk Analyst - Hedge Fund

Location: City of London

Salary: £35,000 to £45,000 + bonus

Do you have over 2 years' experience providing 1st Line Support in the Financial services industry?

If so, this role could be a perfect fit for you.

About the company

My client is global Hedge Fund leader with 250 users across 15 Offices.

Position Overview

As a 1st line support, this role is responsible for providing timely and effective assistance to end-users with their IT related issues.

The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately.

Responsibilities

• Run End of Day systems, ensuring accuracy and completeness.
• Ensure all change control documentation is completed in a timely manner.
• Perform asset, monitoring and control duties.
• Accurately report and maintain Active Directory, Exchange and System backups.
• Understand disaster recovery systems environment ensuring processes are documented and systems are operational.
• SCCM configuration/Administration and implementation following change control process.

Candidate Requirements

• 2 years + IT Support/1st Line experience
• Active Directory and NTFS security
• Experience with Windows 10, Active Directory, SCCM build automation and with Apple mobile
• phone configuration
• Excellent written and verbal communication skills - face to face, email and over the telephone
• Troubleshooting and administration skills for laptops (HP), desktops, iOS phones, printers,
• Microsoft Windows (Windows 10), and Microsoft Office (Outlook, Word and Excel)
• Strong personal time-management with good prioritisation skills
• Great customer service skills