Customer Service Adviser

Job Title - Customer Service Adviser

Location - Sutton

Contract - Temp

Hours - 35

Role summary -

This client is currently seeking a highly motivated and skilled individual to join their team as a Customer Service Adviser.

The successful candidate will be responsible for providing exceptional customer service to residents in the Sutton Area, dealing with a variety of enquiries related to services offered by the client.

This is a minimum 6-month placement, with the potential for extension, and will involve office working whilst training with flexibility on hybrid once up to speed.

Key Responsibilities:

• Dealing with a variety of resident enquiries for services offered by the client eg Waste Services, Homeless and Highways.


• Managing complex calls and emails in a professional and timely manner.


• Providing excellent verbal and digital communication skills.


• Experience and confidence in using contact centre technology.


• Experience in customer service environment.


• Flexible hybrid working including a minimum of 1-2 days in the office after training.

Requirements:

• Contact Centre and basic business administration skills.


• Excellent verbal and digital communication skills.


• Experience and confidence in using contact centre technology.


• Experience in customer service environment.


• Local knowledge of Sutton Area would be beneficial.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk