Reservations Manager – Caribbean Resort

Salary: $66,000+ Health + Housing Allowance!

Location: Antigua, Caribbean

I am working with a renowned resort nestled on a private island who is currently seeking a talented individual to fulfill the role of Reservations Manager.

This opportunity entails overseeing all aspects of reservation operations, ensuring seamless guest experiences.

The ideal candidate will possess strong organizational skills and a passion for delivering exceptional customer service in a luxurious setting.

Responsibilities:

• Overseeing the daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations
• Managing reservation systems and ensuring accurate and up-to-date availability, rates, and packages
• Implementing strategies to maximize room revenue and occupancy, including upselling and yield management techniques
• Training and supervising reservation staff to provide personalized service and maintain brand standards
• Collaborating with other departments such as sales, front office, and revenue management to optimize hotel revenue and guest satisfaction

Key Requirements:

• 2+ years’ experience at a luxury establishment in a similar role
• Strong leadership and people management skills
• Caribbean experience is a plus
• Demonstrated ability to remain calm and use sound judgment to resolve guest issues promptly and effectively while maintaining confidentiality
• Strong teamwork skills, capable of working independently and collaboratively with colleagues to meet guest service needs

If you’re interested in this opportunity, please send your resume to Danny today!

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