Are you an accomplished franchise leader with a passion for luxury dessert brands? We’re looking for a Head of Franchise to drive the expansion of a high-end dessert brand throughout the UK and internationally.

This is a rare opportunity to take on a crucial role in scaling a thriving company, developing franchise strategy, and ensuring franchise partner success.

Key Responsibilities of the Head of Franchise

• Drive the brand’s growth strategy by identifying new markets and building relationships with potential franchisees to enhance market presence.
• Ensure each franchise location delivers a premium experience, upholding the highest standards of product quality and customer satisfaction.
• Develop and implement comprehensive training programmes for franchisees and their teams, fostering excellence in customer service and operational efficiency.
• Track and support franchise partners' performance through key performance indicators, maximising their potential and addressing challenges.
• Collaborate with marketing and product teams to align franchise operations with brand values, promotional efforts, and evolving market trends.
• Ensure all franchise locations adhere to operational, financial, and legal standards.

The Ideal Head of Franchise

• Demonstrated success in a senior franchise role, ideally within the food and beverage or luxury retail sectors.
• Strong experience in franchise development and operational management.
• Exceptional leadership, communication, and relationship-building abilities.
• A strategic and entrepreneurial approach, with a track record of driving growth initiatives.
• Passion for delivering high-quality, customer-centred brand experiences.