Big growth plans | People-first culture | Real progression

Are you a hands-on leader who loves building high-performing teams and running slick operations? Fancy joining a brand that’s growing fast, doing things properly, and putting people at the heart of it all?

We’re working with a well-known, fast-moving QSR brand that’s on the lookout for an operations Manager to take charge of a key West London patch.

This isn’t just about keeping things ticking over – they want someone who’s ready to roll up their sleeves, drive performance, and be part of something exciting.

Why this role?

• Join a brand that’s genuinely going places, with smart leadership and serious backing
• Culture matters here – they care about people, from crew to customer
• You’ll have the freedom to lead, make decisions, and grow with the business
• Competitive salary, bonus structure, and some brilliant perks

What you’ll be doing:

This is a big, rewarding role with plenty of variety.

As Operations Manager, you'll be trusted to run your patch like it's your own business.

• Lead, coach and inspire a group of General Managers and their teams to deliver consistently brilliant service and operational excellence
• Drive commercial performance across your area – you'll own your P&L, manage budgets, and find smart ways to improve margins without cutting corners
• Champion brand standards and ensure every site is delivering top-notch customer experience, food quality, and compliance
• Recruit, retain and develop amazing people – building strong teams, spotting potential, and creating a culture where people want to stay and grow
• Support new store openings, working closely with the central team to roll out new locations smoothly and successfully
• Own your patch – regularly visit your sites, build strong relationships with your teams, and be a visible, trusted leader
• Use data and insight to identify opportunities and fix issues fast – from performance dips to staffing challenges
• Be a key link between stores and the senior leadership team – feeding back on what’s working, what’s not, and where the next opportunities lie

What they’re looking for:

• Solid multi-site management experience, ideally in QSR, food-to-go or fast-paced hospitality
• A strong, people-first leader – someone who can bring the best out of a team and build a great culture
• Commercially sharp – you know your way around a P&L and understand what drives performance
• Calm under pressure, adaptable, and solutions-led – you don’t wait for someone else to fix things
• Based in or around West London and happy to be on the ground with your teams regularly