Helpdesk Technician

Helpdesk Technician | IT Technology | Gibraltar | Office based

Helpdesk Technician required for an exciting and diverse Gibraltar based company to provide first line support to users across the organisation whilst working with our system engineers to build out, maintain, and troubleshoot our rapidly expanding infrastructure.

You will be part of a small and dynamic team that demonstrates superb technical competency in delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.

The IT Helpdesk Technician will ideally have a background in IT, experience working with a wide variety of computer hardware and software, good troubleshooting skills and able to engage and communicate with users and staff across all levels of the organisation.

What's on offer to you?

• Genuine career progression


• International support projects


• Fast growing international Organisation

What You Will Be Doing

• Helpdesk:


• Managing tickets through their full-service lifecycle using the Helpdesk system


• Ensure tickets are updated and customers are kept fully informed of progress


• Respond to incoming calls and e-mails regarding problems with computers, associated hardware and software in a timely manner


• Maintain helpdesk notes, operational logs, change control logs, and documentation surrounding daily activities


• Network, Systems and Application Support:


• Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals


• Perform analysis, diagnosis, and resolve or escalate problems related to computer hardware, operating systems, applications and peripherals


• Ensure that the computer systems are provided with appropriate network connectivity throughout the organisations LAN and wireless LAN networks


• Monitoring:


• Responding to system alerts in line with Service Levels


• Proactively tracing alerts with a view to prevent customer impacting issues occurring


• Inventory Management:


• Managing and updating hardware and software asset registers

What You Will Need to Succeed in This Role

• Knowledge of Linux, Microsoft Windows, Android and iOS operating systems


• Ability to install, support and maintain all manner of hardware and software


• Basic understanding of Networking (LAN/WAN/WiFi)


• Ability to provide email / telephone support to remote users of all levels


• Good communication and outstanding customer service skills English and Spanish is advantageous


• Some previous experience in IT support / helpdesk role would be an advantage


• Full driving licence is preferable

Keywords: Helpdesk Technician | Gibraltar | 1st line support | Networking