The Talent Hub

Deputy Manager Supported Accommodation

Deputy Manager-Supported Accommodation 

Darlington – Service due to open October 2024

A driving licence and access to a vehicle is required for this role.

HOURS: 40 hours per week, to be worked flexibly per the needs of the service.

SALARY: £35,000 Per Annum

Flexibility is required as you are expected to cover any shifts where there is a staff shortage

and all other avenues have been exhausted.

These may include days, evenings, weekends,

sleep-ins, waking nights and Bank Holidays.

The Role

To improve the lives of people using our services by providing direct support services to individuals or groups of individuals, this includes being a point of contact with referring agents and partnership agencies to ensure effective liaison arrangements with respect to individual support are continued and enhanced.

To ensure that residents’ tenancies/licences are adhered to and that the housing provided is of optimum quality.

Main Responsibilities:

  • As the Deputy Manager you will ensure and exceed compliance requirements of the Ofsted Supported Accommodation Regulations and its Outcomes.
  • To assist in the business development of ROC Solid 
  • Adhere to, uphold and exemplify the organisations core values
  • To monitor the work of the Specialist Support Workers and feedback any issues to the Registered Manager, HR Manager and CEO, if necessary
  • To provide supervision sessions for the Support Workers as necessary on a regular basis and feedback any issues to the HR Manager and CEO as necessary
  • To check/organise staff timesheets/content
  • To undertake annual appraisals and identify any training needs
  • To take responsibility to produce the staff rota on a weekly basis
  • Assist in ensuring that all staff are familiar, understand and adhere to all relevant statutory policy and procedural guidelines and Ofsted regulations for Supported Living Accommodation
  • Liaise with all relevant agencies and attend meetings as required
  • Ensure all administrative records are maintained, complete monitoring returns and recording accurately and on time
  • Liaise with outside agencies and stakeholders to promote best outcomes for residents
  • Admit new residents and compile and complete all relevant admission documents and support plans
  • Compile and complete all relevant discharge documents
  • Provide support and guidance to residents
  • Encourage resident participation in the running of the service
  • Ensure licence agreements and house rules are adhered to and maintain harmony within the Charity’s various locations and its neighbours within the community
  • Assist in ensuring that repairs and maintenance requiring attention is dealt with via the reporting procedure (through ROC Housing Management)

  • To ensure that a high-quality housing and support service is provided, and residents are effectively helped to develop the skills and confidence needed for independent living.
  • Work with Residents offering supported opportunities for them to improve their quality of life, develop their skills and make decisions about their future


  • Attend all supervision sessions with the manager and discuss all aspects of the service users and scheme issues
  • Maintain and update all administrative records relating to the Unit e.g.

    logbook, complaints, incident book etc, including service user’s files
  • Maintain formal records, for instance the fire logbook and undertake fire safety drills
  • Produce monitoring and performance information as required by the manager to assist in the completion of monitoring returns e.g.

    Service performance monitoring and internal monitoring records, taking responsibility for these, where required
  • Assist in the collation of service user’s satisfaction information
  • Report all repairs observed immediately and follow up to ensure they are completed; ensuring all employees follow the Group procedure
  • Ensure the Unit is kept clean and safe and ensure service users undertake their responsibilities to keep the Unit clean and safe
  • Ensure accurate inventories of equipment and furnishings are kept and maintained for all Transitions Homes
  • Ensure ROC Transitions’ requirements in respect of the Data Protection Act are complied with


  • Arrange/participate in staff/service user meetings, as and when required
  • Promote multi agency working


  • Actively market the service and promote a positive personal/professional profile within the local community, always ensuring the good reputation of the service
  • Endeavour to fill any service user vacancy and expand the service user base by liaising with surrounding social services and assessing/selecting suitable service users

Training & Development

  • Liaising with the HR Manager, ensuring employees complete allocated training, assessed through the Personal Development Plans, on a mandatory and assessment of needs basis
  • Complete allocated training, assessed on individual Development Plan, within timescales

Essential Requirements:

A minimum of a Level 3 qualification in Health & Social Care (Children) or equivalent (or willingness to work towards), undertaking Level 4 if successful.

A driving licence and access to a vehicle

Previous experience of working with: Children, 16-18 years old; youth offending; care leavers; substance/alcohol misuse

Candidates must be committed to the role and flexible as will be required to cover any shifts including evenings, weekends and some nights as part of on-call as the Registered Manager.


Enhanced DBS check paid for by the company

Healthcare Plan

Excellent learning and development opportunities

Refer a friend bonus scheme

Credit union saving scheme

Company Events

Award-winning company culture

If you are an experienced registered manager with experience apply now or call Katie Brown on 0330 335 8997.

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