Job Title: Customer Experience Manager - Digital

Location: Middle East

Package: basic salary circa $6,000 - $8,500 per month, plus accommodation allowance, transportation allowance, expat benefits

I'm currently supporting a global hospitality group, based in the Middle East, with their search for a Customer Experience Manager - Digital. 

The group are one of the pioneering brands, globally, when it comes to luxury hospitality - and this has been recognised through numerous regional, continential, & global awards.

They are now in the process of building a whole new segment of the business, which will focus on everything Product, Design, & Development.

In short, the Customer Experience Manager will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with products and services across the customer journey.  Drive transformation and convergence of physical journeys with digital journeys and manage with stakeholders.

You will also be tasked with identifying cutting edge opportunities and managing the development of digital solutions across the customer journey roadmap.

Project manage the end-to-end digital integration of our customer journey application Horizon, and other customer digital enhancements across other digital channels.

Demonstrate customer centric design thinking methodology in all ideation when developing new digital assets.

Benchmark industry best practice by exploring and investigating other competitors, other design centric organisations and app developers, to review current market trends and provide solutions or suggestions to Head of Department.

To ensure that every application feature delivery is market leading and above our competitors.

What you'll need:

• Min.
  
  Diploma, Bachelors Degree or Equivalent.
• 9+ years of experience of designing, implementing, and optimizing the overall customer experience through digital channels.
• Previous experience of driving personalization, loyalty and customer engagement.
• Proven experience in managing enterprise-level projects.
• Previous experience of managing & implementing major projects across all digital customer touchpoints.
• Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
• Practical knowledge of project management tools.