JOB DESCRIPTION



General Purpose of the Job:


Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.

The position focuses on a specific functional area(s) of the company, which in this case is Sales and Distribution.

The scope of responsibility is for Tremco North American operations; all business, all locations.

Nurtures and insures the successful use of the application systems tools.


Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.)

• Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools.
• Trains and assists users in the use of SAP business application software.
  
  Prepares training materials, schedules and conducts application system training as needed.
  
  Audience may be other IT staff or end-user staff.
  
  Performs cost vs.
  
  benefit analysis to determine rational for application system development and enhancements.
• Acts as liaison to the software vendors and other users of the software.
  
  Is actively involved in software and/or functional user groups users.
• Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc.
• Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes.
• Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
  
  
• Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials.
• Acts as a team leader or group leader for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting or manufacturing.
  
  
• Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.

• Project management task and administration.
  
  Maintains work plans, tracks effort and progress vs.
  
  plan for small to medium scale project and provides appropriate status information regarding projects.
• Coordination.
  
  Coordinates / directs the activities of project teams to accomplish the goals of a project.
  
  Team members may be other IT staff, as well as end-user staff.
• Supervises contract consultants, programmers, and part-time clerical assistance, as needed.
• Technical.
  
  Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
  
  Would act as a liaison between end-users and the IT technical group.
• Note: Other duties may be assigned, as required, based.

• College or University degree is preferred.
• SAP Certification in related discipline or equivalent training

• 3-5+ years of leadership experience: manager, supervisor, group lead, etc.
• 5+ years experience in Customer Service and or Distribution.
• 4+ Years SAP S/4HANA implementation experience is preferred.
• 3+ Years SAP Super User in related discipline.
  
  - Strong customer service skills and orientation.
  
  High degree of flexibility in interface with customers / constituents.
  
  
• 2 years experience in project management skills.
• Ability to distinguish, learn and accept differences in business and end-user requirements.
• Ability to learn and expand technical knowledge and interpersonal skills.
• Highly organized with effective and cycle time sensitive time management and project management skills.
• Read, write and communicate fluently in English.
• Note: some of the experiences and time frames may overlap.
  
  

• General knowledge and understanding of business operations.
• In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
  
  
• In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements.
• Proficiency in analysis, design and testing techniques.
• Good project management skills, including planning, methodologies, time tracking, leadership, etc.
• Good communication skills.
• Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms.
• Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
  
  
• Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
  
  
• Basic understanding of IT communications networks.
  
  

• Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT.
  
  

• Must be highly skilled in the use of personal computers.
  
  This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
  
  
• Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms.
• Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
  
  
• Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
  
  
• Basic understanding of IT communications networks.
  
  
• Experience in SalesForce integration with SAP would be an asset
• Building reports in PowerBI knowledge would be an asset

• In-depth EDI knowledge is preferred

• While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
  
  Employee will also be required to view a computer screen on a regular basis.
  
  (80 - 100%)
• Sitting at desk or conference table (90 - 100%).
• Occasional standing at main computer console in data center (0 - 10%).
• Some travel and overnight travel is required to regional offices and plant locations.
  
  (0-50%)

• Works in an office environment with controlled climate and generally quiet conditions.
  
  (80 - 100%)
• Exposure to CRT's.
  
  (80 - 100%)
• Occasional visits to manufacturing plants, including office areas and shop floor.
  
  (0 - 10%)
• Some travel and overnight travel is required to Head Office, Regional Offices and plant locations.
  
  (0 - 50%)
• Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%).
• Eye strain could be a problem due to extensive use of a CRT monitor.
• Daily lifts up to 30 lbs.
  
  Laptop & Files.