IT Support Technician

Part Time - 20 hours per week
£35,000 - £40,000 Pro Rata + Hybrid + Benefits

Do you take pride in delivering exceptional service and support, whilst remaining adaptable to the needs of a small, growing business? If you enjoy working with a like-minded team in a fun and positive environment this could be the role for you.

In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and solutions-focussed IT Support Technician is required to join the team on a part time basis in this highly rewarding role.

Our client is just as much a people support company as an IT support company.

They make sure their clients have the technology and the technical know-how to thrive.

They do all the usual stuff like backups, setting up computers, cyber security and IT strategy, but also all the unusual stuff like making sure their client's team is fully aware of the current IT risks.

The successful IT Support Technician will be involved across all areas of both support and project work, including Microsoft 365 migrations, new hardware rollouts and onboarding new clients.

In this hybrid role, you'll enjoy a dynamic and flexible work environment that blends remote work based at home, on-site client visits (Surrey and London primarily) and time in our office.

The exposure to all areas across the ‘front line' make this a crucial role in which no two days are the same.

If you love variety in your work, we'd like to speak to you.



Key Responsibilities

• Provide top-notch, wide-ranging technical support


• Solve problems and make technology simple for our clients.


• Talk to people in a way that's friendly, clear and jargon-free.


• Be a key part of a team that's passionate about growth and customer satisfaction.


• Support users, cloud server and storage infrastructure including new installations and reconfigurations.


• Implementation of hardware and services through onsite or remote work


• Be able to produce and contribute to technical documentation.


• Self-motivated, ambitious and keen to work in teams including non-technical people as well as autonomously.


• A general keenness to learn new skills to help take the business forward.


• Ability to work under pressure whilst demonstrating a flexible, enthusiastic and hardworking attitude with minimum supervision.


• A keen eye for detail


• Excellent communication skills, both written and oral.

Skills & Experience

• A love for technology and a knack for explaining it to others.


• Excellent communication skills


• Enthusiasm, reliability and a positive attitude.


• Someone who's eager to learn and grow with us.


• Experience in an IT support environment


• Ability to visit Surrey or London-based clients


• Excellent communication skills and telephone manner.


• Demonstrable customer centric, technical support experience in a client facing/desk side role position.


• Great problem-solving skills with the ability to follow processes and procedures, you will be able to prioritise and manage several pieces of work at the same time.


• Good knowledge of PC hardware with experience of diagnosing problems.


• Experience with Microsoft operating systems, Microsoft 365 and cloud-based solutions.


• Good knowledge of networking principles


• Experience with MS Windows server 2016 - 2019


• Full UK driving licence.


• Experience with Apple Mac OS.

This is a wonderful opportunity for an adaptable, experienced and customer centric IT Support Technician to join a small, welcoming and growing team in a role offering the opportunity to provide a wide range of software and hardware-based solutions to clients throughout the south-east.

In return, our client is offering a competitive salary and benefits package, in addition to a high degree of flexibility around working patterns allowing the successful applicant to create an enviable work/life balance.

Apply now!