Welsh Speaking Customer Advisor

Showcase your passion towards customer service within a well-established, caring organisation.

Provide support to the authority and its service users in a role that will lead you into a new career!

In the Customer Advisor job, you will be:

• First point of contact for all customers requiring tenant advice and guidance 
  
• Responding to any requests, queries or complaints, offering a range of solution options, advice and referring to other services
  
• Administering applications and supporting customers through the full process
  
• Providing and assisting with general administration activities including monitoring, updating and maintaining records, typing and sending letters, emails etc.
  

To be considered for the Customer Advisor job you must have:

• Previous experience working within a customer focused / call centre environment
• Welsh speaking is essential for this post
• Knowledge and experience of office practices
• Strong IT skills including Microsoft Office packages
  
• Accuracy and attention to detail in data entry
  
• Interpersonal skills, to deal sensitively, calmly and professionally with customers experiencing difficulties
  

This is a full time position working 30 hours per week on a permanent basis. You'll be based in Abergele and in return you will receive an annual salary starting from £24,042 plus benefits.

If you are an ambitious individual looking for your next challenge then we would love to hear from you today!