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Service Desk Engineer

Service Desk Engineer - Central Birmingham - Full time onsite


3 month contract



£200 - £225 p/d (please note; this role is inside IR35)



Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.


You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required.


Core responsibilities:


, Provide first point of contact technical IT support - both remotely and physically


, Support projects as required, such as a current laptop build and deployment project


, Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.


, Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software


, Maintain Active Directory including management of end-user accounts


, Perform basic security administration tasks


, Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly



Skills required:


, Previous experience working in a support role


, Experience supporting Microsoft Windows Server based Infrastructure


, Experience with Windows 10, Office 365, Active Directory


, Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.


, Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)


, Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured


, Possess excellent communication skills with the ability to explain technical concepts to non-technical users


, Possess a positive can-do attitude and be able to communicate with users of all different technical levels


  • Start: ASAP
  • Duration: 3 months
  • Rate: £200 - £225 per day + inside IR35
  • Location: Birmingham, England
  • Type: Contract
  • Industry: IT
  • Recruiter: context recruitment
  • Contact: Sophie Sanderson
  • Tel: 02381 680 407
  • Email: to view click here
  • Posted: 2024-08-29 14:29:03 -

  • View all Jobs from context recruitment