Service Desk Engineer
Service Desk Engineer - Central Birmingham - Full time onsite
3 month contract
£200 - £225 p/d (please note; this role is inside IR35)
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.
You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required.
Core responsibilities:
, Provide first point of contact technical IT support - both remotely and physically
, Support projects as required, such as a current laptop build and deployment project
, Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.
, Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software
, Maintain Active Directory including management of end-user accounts
, Perform basic security administration tasks
, Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Skills required:
, Previous experience working in a support role
, Experience supporting Microsoft Windows Server based Infrastructure
, Experience with Windows 10, Office 365, Active Directory
, Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.
, Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
, Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured
, Possess excellent communication skills with the ability to explain technical concepts to non-technical users
, Possess a positive can-do attitude and be able to communicate with users of all different technical levels
- Start: ASAP
- Duration: 3 months
- Rate: £200 - £225 per day + inside IR35
- Location: Birmingham, England
- Type: Contract
- Industry: IT
- Recruiter: context recruitment
- Contact: Sophie Sanderson
- Tel: 02381 680 407
- Email: to view click here
- Posted: 2024-08-29 14:29:03 -
- View all Jobs from context recruitment
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