Project Delivery Manager

As the Project Delivery Manager you will be working within one of the best known and admired brands in the world to provide Project Delivery Management and Technical consulting services within the team across Europe for their Service Operations.

This role with utilise your extensive knowledge for business practices in the Customer Service business and business application knowledge - therefore, experience and knowledge on Enterprise Software solutions consulting would be highly beneficial.

You will be providing managed support to service managers throughout the European operations and working on system support and new projects, as well as with process improvement.

Skills & experience:

Essential -

• Strong experience with one or more Customer Experience Management Platform (e.g.
  
  Sprinklr, Salesforce, Zendesk, Khoros or equivalent.)


• Vendor management including contracts and resource management.
  
  

Working conditions:

37.5 hour week & hybrid working.

Benefits:

• 25 days annual leave


• Up to 15% discretionary performance based bonus per annum


• Defined Contribution Pension (up to 4% employee, up to 8.5% employer)


• Permanent Health Insurance


• Private Medical Insurance


• 4x Life Assurance


• £55 per month Flexible Benefits allowance, e.g.
  
  gym, travel insurance, life assurance, health assessment, dental insurance, etc.
  
  

If this Project Delivery Manager role is of interest then please apply now.