1st line support

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IT Support Analyst

Up to £25,000 DOE

South West London

The role

Interested in working for a company that heavily promotes organic growth?!

This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.

Key duties

• Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
  
  
• Provide on-site support in our remote offices (currently in Southwark, Hampton, and Bracknell) according to a rota, with visits to other offices when necessary.
  
  
• Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible.
  
  Escalate issues to third-line support, vendors, or to other teams where necessary.
  
  
• Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
  
  
• Monitor completion of backup jobs to ensure that tapes are changed and any issues raised to the server team, liaising with onsite staff in our other offices as appropriate.
  
  
• Image laptops and desktops using a Windows MDT process.
  
  
• Create and manage user accounts using Active Directory and MS Exchange.
  
  
• Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
  
  
• Maintain accurate records of IT assets

Skills required

• Experience working within a technical team
• Excellent communications and interpersonal skills
• Windows10 upwards
• Microsoft Office 2016 upwards
• High level of initiative with a proactive approach
• Take ownership of incidents assigned to you and manage them through to resolution.
• Active directory and Exchange/O365
• Laptop hardware / desktop hardware / printer hardware
• Networking basics

Company overview

Our client is a leading specialist in providing integrated marketing amongst other things.

With over 800 employees in the business you will provide support across offices in and around London.

Their belief in people is the driver behind everything they do.

The company strives to attract talented IT engineers that are specialists in their fields.

Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally.

In addition to this commitment, talent and sheer hard work gets noticed and rewarded.

For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.

Benefits

• Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pm
• Base salary will be up to £24k
• 22 days' annual leave rising to 25
• Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career path
• Continual professional development plans
• Excellent benefits such as company pension/healthcare/season ticket loan
• Access to onsite gym