Customer Assurance Assistant

Job Title: Customer Assurance Assistant
Salary: £14.06 P/H PAYE Inclusive of Holiday Pay | £16.17 P/H LTD Umbrella
Hours: 37 Hours Per week
Type: Temporary Ongoing
Location: Plymouth, PL6
Start Date: ASAP
Work Pattern: Monday - Friday

We are seeking a motivated and detail-oriented Customer Assurance Assistant to join our client's Customer Experience and Assurance Team.

This role is crucial in transforming customer service and ensuring high-quality support within the organization.
Key Duties and Responsibilities:

• Accurately record all customer contact, including complaints, compliments, and Councillor/MP enquiries, and forward them to the appropriate Investigating Officer.


• Monitor responses to customer contact, ensuring all communication between the organization and the customer is properly recorded, and targets are met.


• Perform complaint satisfaction surveys to enhance the customer experience, providing valuable feedback for service improvements.


• Assist in the coordination and delivery of staff training on service delivery developments within the team.


• Provide excellent customer service both face-to-face and over the phone, handling a variety of enquiries from internal and external stakeholders.


• Ensure accuracy in completing Excel spreadsheets and collating information.


• Handle multiple tasks efficiently in a fast-paced reception area, ensuring flexibility to meet the demands of a busy environment.

Qualifications and Experience:

• Proven experience in an office environment, ideally in a customer service role.


• Strong written and verbal communication skills.


• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.


• Experience in maintaining accurate records and working with spreadsheets.


• Demonstrated ability to multitask and prioritize in a busy reception or customer service setting.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk