Customer Relationship Management Director – New York, NY – Up to $175k

We are working with the newest opening from a renowned hospitality group, which is set for early 2025 in New York.

This exclusive club will continue a long tradition of delivering exceptional experiences with a focus on comfort, discretion, and enlightened hospitality, where members enjoy outstanding food and drinks.

The Role

The CRM Director oversees the Membership team, gathering, analyzing, and reporting on key membership data insights to inform business decisions.

Their role is focused on developing strategies that enhance the member experience, driving higher satisfaction and loyalty.

Key Responsibilities:

• Lead CRM and membership efforts, serving as the main point of contact for senior leadership.
• Develop and implement strategies to drive member retention, engagement, and loyalty
• Collaborate with teams to manage member relations, preferences, and feedback
• Analyze membership data to inform business decisions and enhance member experiences
• Oversee CRM operations, ensuring data is organized, and monitor retention metrics for continuous improvement

What they are looking for:

• Demonstrated success in overseeing CRM systems, particularly within high-end or luxury sectors 
• Skilled in developing and implementing CRM strategies based on data insights
• Experienced in catering to a high-profile client base, preferrable in the New York Scene
• Capable of building strong relationships and adjusting communication styles to suit different audiences
• Proven experience in leading and managing teams

If you are keen to discuss the details further, please apply today or send your cv to Nastasija at COREcruitment dot com