Start: January 2025

Languages: German and English

Salary: from €100.000 - €110.000 (14 salaries)  + car allowance + benefits + bonus

I am working together with my client on a very exciting role and looking for a General Manager who has experience in 5-Star Lifestyle Luxury hotels.

We are looking for someone who is responsible for overseeing all aspects of operations, from guest services to financial performance.

It will be your task to ensure the hotel provides the highest standards of luxury, service, and hospitality while achieving profitability and growth.

 This role is critical for maintaining the hotel's brand reputation, enhancing guest satisfaction, and ensuring compliance with corporate and regulatory standards.

Key Responsibilities:

Leadership and Strategy:

• Develop and execute the hotel's long-term strategy, aligned with the owner’s vision and market conditions.
• Lead the hotel’s executive team, setting goals for department heads and providing guidance on operational improvements.
• Foster a high-performance culture focused on teamwork, innovation, and continuous improvement.
• Stay informed of industry trends and best practices to ensure the hotel remains competitive.

 Guest Experience and Satisfaction:

• Ensure all guests experience exceptional service that reflects the 5-star brand standard.
• Regularly interact with guests to gather feedback and respond to concerns or complaints.
• Oversee the implementation of guest service programs, VIP experiences, and amenities tailored to the hotel’s clientele.
• Drive continuous improvement in service delivery by training and mentoring staff.

Financial Management:

• Prepare and manage the hotel’s annual budget, forecasting, and financial reports.
• Monitor financial performance, including revenue, costs, and profitability metrics.
• Implement revenue management strategies to maximize room occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
• Oversee cost control initiatives, ensuring profitability while maintaining service quality.

Operations Management:

• Supervise all operational departments, including front office, food & beverage, housekeeping, maintenance, and security.
• Ensure the property is impeccably maintained, adhering to luxury standards in both guest-facing and back-of-house areas.
• Oversee procurement and supplier relationships, ensuring high-quality materials and services at competitive prices.
• Implement health, safety, and hygiene protocols in compliance with local regulations and brand standards.

Human Resources and Talent Development:

• Lead the recruitment, training, and development of high-calibre staff at all levels.
• Foster a positive work environment that promotes employee engagement, satisfaction, and retention.
• Evaluate team performance regularly, identifying opportunities for further training and development.
• Ensure compliance with labour laws and hotel policies regarding employee management.

Sales, Marketing, and Revenue Generation:

• Collaborate with the sales and marketing team to develop and execute strategies to attract guests, including partnerships, events, and promotions.
• Oversee the development of marketing materials and digital presence to enhance brand visibility.
• Build relationships with key stakeholders, such as travel agencies, corporate partners, and high-profile clients.
• Drive efforts to position the hotel as a destination for business, leisure, and high-profile events.

 Compliance and Risk Management:

• Ensure the hotel complies with all local, state, and federal regulations, including labor, safety, and environmental laws.
• Manage risk through proactive measures in security, data protection, and financial practices.
• Regularly audit operational processes to mitigate risks and enhance efficiency.

Key Competencies and Skills:

• Leadership:
•  Ability to inspire and manage a large team, drive performance, and create a culture of excellence.
• Financial Acumen:
•  Strong understanding of financial statements, budgeting, and profit and loss management.
• Guest Focus:
• Commitment to providing exceptional luxury service and ensuring guest satisfaction.
• Problem-Solving:
• Ability to handle complex situations and make decisions quickly in a fast-paced environment.
• Communication:
•  Strong verbal and written communication skills, with fluency in German and English Languages.
• Adaptability:
•  Ability to adjust strategies based on changing market conditions and internal needs.
• Attention to Detail:
•  High standards for quality in all aspects of hotel operations.

Requirements:

• Bachelor’s degree in hospitality management, Business, or a related field (MBA preferred).
• Minimum 10 years of experience in the hospitality industry, with at least 5 years in a senior management role in a 5-star or luxury hotel.
• Proven track record of driving financial results while maintaining high guest satisfaction.
• Strong knowledge of luxury hotel operations, service standards, and brand management.
• Proficiency in hotel management systems and financial software.

Preferred:

• Multilingual capabilities, ideally in German and English.
• Experience managing high-end F&B operations and events.