Start: ASAP

Languages: German and English - non negotiable

I am seeking for an energetic and experienced Hotel Operations Manager to lead the day-to-day operations of a boutique lifestyle hotel.

The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to create memorable guest experiences.

You will be responsible for overseeing all operational aspects of the hotel, ensuring smooth, efficient, and high-quality service that reflects the unique style and culture of our brand.

Key Responsibilities:

• Oversee the daily functions of all hotel departments, including front office, housekeeping, food & beverage, and maintenance.
• Ensure all guest services are delivered efficiently and to the highest standards, maintaining the hotel's reputation for personalized and unique experiences.
• Monitor the operational workflow and coordinate activities to ensure seamless guest experiences from check-in to check-out.
• Lead, motivate, and manage a team of department heads and staff, fostering a culture of excellence, creativity, and hospitality.
• Implement training programs to continuously improve service standards and develop staff potential.
• Conduct regular meetings with team members to ensure clear communication of hotel goals, operational updates, and guest feedback.
• Champion guest satisfaction by proactively engaging with guests, addressing complaints, and resolving service-related issues promptly and professionally.
• Collaborate with the team to create and deliver tailored experiences that reflect the hotel's lifestyle brand and enhance guest loyalty.
• Assist in preparing and managing the hotel's operating budget, ensuring effective cost control without compromising guest satisfaction.
• Monitor daily financial performance, including occupancy rates, revenue per available room (RevPAR), and other key metrics.
• Identify opportunities to optimize revenue and implement strategies to achieve financial targets.
• Ensure that the hotel maintains high standards of cleanliness, functionality, and aesthetics in line with the lifestyle hotel's brand and identity.
• Coordinate with the maintenance team to ensure that all equipment and facilities are in excellent working condition, addressing issues before they impact the guest experience.
• Ensure that the hotel complies with all health, safety, and regulatory requirements, implementing necessary policies and procedures.
• Promote a safe working environment for all employees and guests.
• Work closely with the marketing and events teams to develop creative concepts for promotions, events, and collaborations that enhance the hotel's brand appeal.
• Stay updated on lifestyle trends and guest preferences, adapting services and offerings to meet evolving demands.

Requirements:

• Education:
• Bachelor’s degree in Hospitality Management, Business, or a related field is preferred.
• Experience:
• Minimum of 4+ years of experience in hotel operations management, preferably in a lifestyle or boutique hotel environment.
• Proven track record in enhancing guest experiences and managing diverse hotel functions.
• Skills:
• Strong leadership and team management skills with the ability to inspire and guide staff.
• Excellent communication and interpersonal skills, with the ability to handle guest relations effectively.
• Proficiency in hotel management software (e.g., Opera, Protel) and strong analytical skills.
• Exceptional attention to detail, with the ability to balance multiple tasks in a fast-paced environment.
• Personality:
• A passion for lifestyle brands and delivering curated guest experiences.
• A creative mindset, open to new ideas and ways to differentiate the hotel’s offerings.

Benefits:

• Competitive salary and performance-based bonuses.
• Health and wellness benefits.
• Opportunities for professional development and career growth.
• Employee discounts on hotel stays and dining experiences.
• Flexible working conditions that encourage work-life balance.

This position is perfect for someone who thrives in a vibrant, guest-centered environment and wants to make a mark in a unique hotel setting.

If you're passionate about hospitality, creative experiences, and operational excellence, we encourage you to apply.