Housing Officer - General Needs (Level 2)

Job Title - Housing Officer

Location - London N1

Contract - Temp ongoing

Hours - 37

Role summary - One of the largest housing associations in the UK is looking for an experienced Housing Officer to provide high-quality housing management services to their residents across London.

Managing a patch of 150-200 residents, this role offers a variety of tasks ensuring no two days are the same

Key Responsibilities:

• Reviewing and managing rent accounts


• Conducting anti-social behaviour (ASB) interviews and implementing action plans


• Managing void properties: taking back empty homes, advertising, and re-letting


• Conducting inspections for mould and damp


• Carrying out home visits and addressing resident concerns


• Collaborating with internal departments to resolve housing issues


• Liaising with external stakeholders such as councils, MPs, and social services


• Conducting estate inspections to maintain safety and cleanliness


• Managing repairs and ensuring timely resolution


• Setting up resident accounts and providing support to colleagues

Requirements:

• Previous experience in a Housing Officer role


• Strong communication and customer service skills


• Knowledge of housing law (desirable)


• Housing-related qualifications (desirable)


• Experience handling customer complaints (desirable)


• Ability to manage multiple tasks and adapt to changing priorities


• Problem-solving skills and accountability


• Respect for diversity and inclusivity

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk