Operations Manager - Luxury Hospitality Business

Location:             London

Salary:                 Up to £65,000 + Bonus 

Overall responsibility for guest's journey and the day-to-day operation of this very unique business while contributing to the overall achievement of business goals; ensuring consistent and exceptional standards of service and experience is maintained across all aspects of operations.

This is an exciting opportunity for a dynamic individual with a real passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining high level of standards.

Please note, given the unique nature of this role, the right candidate will need to be comfortable in travelling frequently. 

KEY RESPONSIBILITIES 

• Effectively manage the day to day operations to an optimum level.
• Working closely with the General Manager, you will be committed to achieving and exceeding all targets financial and operational, with the emphasis on forward planning and delivering an exceptional customer experience. 
• Proactively drive Operational, HR, Cost Control, Sustainability, and Health & Safety initiatives throughout the operation to maximise profitability and ensure a safe and hospitable environment for guests and staff.
• Actively participating in the recruitment process and contributing to the recruitment decisions ensuring the right people are hired into the business to deliver results.
• Following company control procedures in accordance with the internal audit requirements.
• Drive and nurture adaptability in a changing business environment.

REQUIREMENTS

• Minimum of 2 years experience in hotel operations at line manager level or higher (Operations manager / Deputy Manager) 
• Knowledge of high standards with acute attention to detail
• The ability to organise and plan ahead
• Ability to lead, multi-task and make sound decisions in a fast-paced changing environment
• Practical knowledge of people management principals and procedures