Start: ASAP

Languages : FLEMISH (NON NEGOTIABLE) and English

I am looking for an Operations Manager for a One of a kind co-living space in the hearth of Antwerp.

You would be responsible for overseeing day-to-day operations, creating a positive living experience for residents, and maintaining efficient, high-quality services at all times.

What would your day look like:

Key Responsibilities

Operational Management:

• Manage daily operations, including property maintenance, cleanliness, security, and resident support.
• Ensure a high standard of service across all facilities (common areas, co-working spaces, kitchens, etc.).
• Coordinate with vendors for maintenance, cleaning, and repairs.

Resident Experience:

• Develop and implement programs and events to foster community engagement.
• Act as the primary point of contact for residents, addressing any questions, requests, or complaints.
• Conduct regular check-ins and surveys to understand resident satisfaction and areas for improvement.

Team Leadership:

• supervise on-site staff such as maintenance, cleaning, and community managers.
• Conduct regular training to maintain high service standards.
• Manage schedules and ensure adequate staffing.

Financial Oversight:

• Assist in budgeting, forecasting, and tracking expenses to ensure cost efficiency.
• Monitor occupancy rates, work with sales and marketing teams to fill vacancies, and contribute to pricing strategies.
• Negotiate and manage vendor contracts to optimize costs.

Health and Safety Compliance:

• Ensure that the property adheres to all local health and safety regulations.
• Implement and oversee emergency protocols and regularly train staff on safety procedures.

Required Skills & Qualifications

• Experience in property management, hospitality, or operations, ideally in a co-living, co-working, or similar community-oriented environment.
• Leadership and team management abilities.
• Customer service focus with strong communication and interpersonal skills.
• Budget management experience, including expense tracking and vendor negotiations.
• Familiarity with health and safety regulations and emergency procedures.
• Flexibility and problem-solving skills for handling varied and unpredictable issues.