Call Centre Advisor

Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team.

In this Customer / Call Centre Advisor role, you will be:

• Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries
  
• Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems
  
• Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate
  
• Other additional duties to support priorities of the Customer Engagement Centre
  

We would love to hear from you if you have the following:

• Experience working in a customer focused environment
  
• Strong IT skills with the ability to pick up new systems quickly
  
• Ability to remain calm when under pressure and working in a fast-paced environment
  
• Excellent phone skills and complaint handling ability 
  
• Worked in a similar environment 
  
• Strong attention to detail and accuracy
  

This is a temporary up until the end of March 2025.

working part time, 8:45 am to 13:45pm, Monday to Friday and is based in modern offices in the centre of Llandudno and is accessible using public transport.

You'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.

If this role sounds like the perfect role for you, please get in touch and apply today!