Accommodation First Contact Administrator

Black Country Women's Aid

Let us introduce ourselves…

Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking.

Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions.

All services are client and needs-led.

Black Country Women's Aid Accommodation Services include;

, 24hr access refuge accommodation for victims of domestic abuse (women and children only)
, Dispersed accommodation for victims of domestic abuse - accommodation includes house in multiple occupation, blocks of flats and individual flats across the borough (women, children, male victims)
, Resettlement Support post departure from domestic abuse accommodation services
, Access to BCWA Victim Safety Adviser post departure from domestic abuse accommodation services
, Access to BCWA community services group activity
, Safe house for victims of modern-day slavery in the National referral mechanism (women and children only.)
, Dispersed accommodation for victims of modern day slavery in the national referral mechanism - accommodation includes house in multiple accommodation, groups of flats and individual accommodation across the borough.

(women, children, male victims)
, Access to Counselling Services (part of BCWA Community services)

The Domestic Abuse Accommodation service:

Black Country Women's Aid (BCWA) provides 24-hour emergency accommodation for victims of domestic violence and abuse in need of temporary safe accommodation.

The service manages and provides 41 units of accommodation in various locations of the Black Country, ranging from houses in multiple occupations, individual flats and houses, as well as group schemes.

The dedicated team provides bespoke, client-led support to empower survivors of abuse to gain confidence and make informed choices.

Job Role

Job Title: Accommodation First Contact Administrator
Location: Sandwell
Position available: 1 full-time position (37.5 hours per week)
Salary: £22,308
Closing date: 27 December 2024
BCWA reserve the right to close this advertisement early if sufficient applications are received
All interviews will be held via Microsoft Teams

Is this you?

We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team within one of the accommodation sites, with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration.

It is from this first contact that the relationship with BCWA begins.

The Role:

The first contact administrator will effectively coordinate the referrals into BCWA accommodation services.

You will be required to provide a high-quality and efficient response to every call received this will include being responsible for delivering an effective system of first contact, care and support to victims of domestic violence and abuse this includes, gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies

If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.

Click "Apply" to be emailed information about how to complete your application.

CVs will not be accepted.

Important information for all positions

Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

The post holder must be female.

Employment checks

As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:

Right to work in the UK
Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally.

To avoid discrimination we treat all job applicants equally.

We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK.

A copy of these will be taken.

Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially.

You may be refused an interview if you do not bring the correct documents with you.

References

Following your interview, two employment references will be sought.

One of these should be your current or most recent employer.

If you have finished full-time education and you have no employer reference, we will accept a reference from:

, a professional from your centre of study, for instance, a teacher, lecturer or headteacher
, GP or health visitor
, a character reference from a person who knows you
, a civil servant from a government agency
, a bank manager

DBS

All positions are subject to DBS checks at the relevant level.