RECEPTIONIST / GUEST RELATION AGENT - Luxury Hotel in Bruges, Belgium

Luxury 5

* hotel in the heart of the City

Languages: English, French and Dutch fluency.

Salary: € depending on experience

Fixed schedule in shift with 1 weekend out of 3 free.

We are currently recruiting for an experienced Hotel Receptionist / Front Office Agent / Guest Relation Agent to join the dynamic team in the luxury boutique hotel.

We are looking for a candidate flexible to work on a rotation basis (8h shifts morning and/or afternoon) as needed per rota and business needs (including working weekends).

This is a small team environment, and we are looking at a person that wants to get involved and continue learning and developing their skills and career.

Your key responsibilities will be:

• Ensure and provide constant customer service at the front desk
• Check-in and check-out of guests ; taking of reservations when necessary
• Answering telephone and email enquiries
• Coordinate meeting and events ; liaising with the companies and the hotel operations
• Providing information on the hotel services, on the local area and other key knowledge.
• Deal with customer comments in an efficient and professional manner
• Prepare reports and analytics on the department activities

Key skills:

• Education in Hospitality (Bachelor or similar)
• A minimum of experience as Receptionist in a luxury hotel
• Fluent in English, French and Dutch (mandatory)
• Knowledge of PMS system and excellent usage of computer
• Strong communication skills
• Strong organisational skills
• Friendly, enthusiastic approach
• Proactive approach to service
• Good industry awareness and ability to implement high-end standards

Must have valid rights to work in the EU.

Interested in this great challenge? Contact Beatrice with your updated CV