Global Operations Director

Global Operations Director - Fintech
Location:- London, Hybrid Working, 3 days office, 2 Home.
Salary:- to £90k + Bens
Environment: - Global Operations, Technology, Networking, Managed Services, IP, Security, Wifi, Telephony/VOIP Services.
Our client, a leading Global Managed Services company is looking to hire an Operations Director with experiences of managing Managed Services within Financial accounts.
The Operations Director is responsible for leading a team of managed services and projects professionals who are dedicated to delivering a project or service to identified strategic accounts in finance.

This is a Global role that includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts.
Day to Day Duties include:
, Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
, Understand the unique operational needs and challenges of each account and develop customised operational strategies.
, Foster deep relationships with Key customer stakeholders.
, Meet and exceed financial / margin expectation deliverables at Account and Project level.
, Identify opportunities for process improvement and efficiency enhancement.
, Analyse existing processes and workflows to identify areas for optimisation.
, Manage and allocate resources efficiently, including budgeting and resource planning.
, Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
, Recruit, train, and manage a high-performing operational team focused on strategic account sales.
, Set clear KPI's and performance expectations for the team.
, Provide coaching, guidance, and support to help team members achieve their goals.
, Collaborate with cross-functional teams (e.g.

operations - key accounts/tech accounts and sales) to align strategies and resources.
, Develop and maintain quality management systems working with the Global Head of Operations the Operations Director - Strategic Accounts Tech and Operations Director - key accounts.
, Ensure compliance with all relevant laws, regulations, and industry standards.
, Implement and maintain safety protocols to create a secure working environment.
, Manage relationships with suppliers and vendors to optimize costs and improve service quality.
, Negotiate contracts and agreements to secure favourable terms.
, Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
, Provide guidance and support to team members, ensuring they meet their individual and team targets.
, Ensure accurate reporting.
, Communicate client feedback and insights to relevant teams for continuous improvement.
, Establish key metrics to measure the progress and impact of operational strategic accounts.
, Provide Operational support for Managed Service/ Day 2 related activities within the Strategic Tech and Key and Transactional accounts.
Experiences Required:
, Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.
, Key relationships with strategic account “finance” customers.
, Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.
, Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams.
, Exceptional communication and presentation skills, both written and verbal.
, Strong business acumen and a deep understanding of organisational dynamics.
, Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
, Understanding and experience of the Managed Services industry.
Apply now for full details.


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