Customer Service Agent

Customer Service Agent

Service care Solution are currently recruiting for a Customer Service Agent in Islington.

The Customer Service Agent will deal with complex enquiries across all access channels i.e.

telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy

Pay rate - £15.45 PAYE / £19.05 Umbrella

Main Responsibilities

As a Customer Service Agent you will be responsible for:

• To put into practice the Council's vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre.


• To provide a wide range of best in class services that reflects and meets the needs of the diverse local community and internal customers via all access channels; telephone, email/web, face to face and written correspondence.


• To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both.
  
  To set up and issue Contact Islington invoices.


• To provide all services in a customer focused, courteous and efficient manner

Requirements:

• Experience in a similar role


• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team


• Excellent rates of pay


• Payroll services twice a week

If you are interested in the Customer Service Agent, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!