Guest Services Manager – Luxury 5

* Hotel in Berkshire

Location:                    Berkshire

Salary:                        Up to £38,000 + Benefits

We have an exciting opportunity for a Guest Services Manager to join an exceptional Front Office team in a luxury 5

* hotel set in the beautiful English countryside of Berkshire.

As the Guest Services Manager, it will be your responsibility to oversee and lead the Guest Relations team on a daily/nightly basis.

You will oversee and be responsible for the customer management and day-to-day operations of the hotel.

Responsibilities

• Ensure the smooth running of the guest services team on a daily basis.
• Welcome all guests to the hotel in conjunction to hotel and brand standards.
• Monitor guest experience feedback and resolve any client disputes and complaints.
• Assisting with enquiries both on email and on the phone.
• Anticipate guests’ needs and requests in an intuitive manner, ensuring a seamless service is delivered.

Requirements

• Previous experience in Guest Relations / Front Office
• You will be an engaging people focused manager- ability to lead and inspire your teams and build strong connections
• Clear verbal/written communication proficiency
• Flexible and adaptable approach with a can-do attitude
• Ability to drive sales and cross sell