This is a  fantastic opportunity to work for a growing London-based IT Managed Services Provider.

The primary focus of the role is to support the directors with their sales operations.

The key responsibilities are:

• Customer service: Addressing customer concerns, providing information about products or services, and answering customer questions
• Administrative tasks: Maintaining customer records, managing sales leads, and processing sales.
• Communication: Providing well-written and professional email communications, and answering customer queries via  telephone, or in-person
• Job Tracking: Tracking jobs and reporting on progress
• Reporting: Providing data and reports to help the sales team
• Problem solving: Identifying job and account issues and providing solutions
• Process improvement: Highlighting inefficient working practices and working with directors to improve processes

Key skills required:

• Strong verbal and written communication skills
• Strong listening skills
• Attention to detail
• Ability to work autonomously
• Meeting deadlines
• Computer literacy – especially Microsoft Outlook, Word and Excel.
• Reporting skills
• Good organisation skills

The role is full-time and will be working from home.

Good luck!