ServiceNow Delivery Manager

Our client is looking for a skilled ServiceNow Delivery Manager to lead the management of ServiceNow platform operations while ensuring high-quality service delivery across multiple clients.

Key Responsibilities:

• Manage all aspects of service delivery, including timelines, scope, risk, change management, resource allocation, reporting, and financials.
• Build and maintain strong relationships with both clients and internal teams to facilitate effective communication and collaboration.
• Supervise the Managed Services team, driving continuous improvements in technical delivery and providing tactical and strategic recommendations to the client.
• Identify opportunities for additional business and liaise with the account manager to ensure timely follow-up.

Requirements:

• Minimum of 2 - 3 years experience in ServiceNow.
• Previous experience manageing the ServiceNow platform, bug fixing, support and upgrades.
• Experience in managed services and service delivery.
• Certifications are desirable but not a must.
• Must have the right to work in the UK.

What’s on Offer:

• Flexible working options (remote or hybrid).
• A collaborative and dynamic team environment.
• Opportunities to influence service delivery processes and contribute to the growth of client accounts.

If you have a strong background in ServiceNow service delivery and relationship management, we’d love to hear from you!