ServiceNow Delivery Manager

Our client is seeking an experienced ServiceNow Delivery Manager to oversee the management of ServiceNow platform operations and ensure exceptional service delivery across multiple clients.

Key Responsibilities:

• Oversee all elements of service delivery, including project timelines, scope, risk management, change processes, resource allocation, reporting, and financials.
• Foster strong relationships with both clients and internal teams to enable clear communication and efficient collaboration.
• Lead the Managed Services team, driving improvements in technical delivery and offering both tactical and strategic recommendations to clients.
• Spot opportunities for additional business and collaborate with the account manager for timely follow-up.

Requirements:

• 2-3 years of experience working with ServiceNow.
• Prior experience managing the ServiceNow platform, including bug fixing, support, and upgrades.
• Proven background in managed services and service delivery.
• Certifications are a plus, but not mandatory.
• Eligibility to work in the UK.

What’s on Offer:

• Flexible working options (remote or hybrid).
• A collaborative, dynamic team environment.
• Opportunities to shape service delivery processes and contribute to client account growth.

If you have a solid background in ServiceNow service delivery and client relationship management, we would love to hear from you!